My Pension Choices Reviews 

375
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the wonderful support they received. Customers frequently mention that the staff are exceptionally polite, incredibly knowledgeable, and very patient when discussing complex pension options. Consumers truly appreciate the clear, straightforward approach and the way representatives listen carefully to personal concerns without applying any sales pressure. People consistently note that the helpful team efficiently gathers financial details and seamlessly connects individuals with appropriate professional advisors for long-term planning. Reviewers feel completely reassured knowing they are speaking with trustworthy people who successfully point them in the right direction.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently described as polite, friendly,... See more

Customer service

Clients share high satisfaction on customer service, highlighting courteous and practical initial telephone... See more

Service

Reviewers highlight high satisfaction with the service, frequently praising helpful, cheerful, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The lady I was talking with was extremely helpful and competent in everything I enquired about. Although it wasn’t a long call she understood what I was asking and gave me reassurance as to my next... See more

Company replied

Rated 5 out of 5 stars

Dom was friendly and professional, he answered all of my questions perfectly and gave me the information I needed. Based on my call with Dom I am moving on to the next stage, happy that I contacted th... See more

Rated 5 out of 5 stars

Having a great deal of stress and difficulty trying to sort out my pension pot with Aegon. Complete nightmare to actually get anywhere with anyone from that company!! Spoke to Robert Wood at My Pensio... See more

Company replied

Rated 5 out of 5 stars

Nicholas was very cheerful and happy to answer all my questions and break down what this service can provide

Company replied


Company details

  1. #4 of 22 best companies in Pension fund
  2. #7 of 18 best companies in Asset manager services
  3. #21 of 78 best companies in Investment service
  4. #20 of 37 best companies in Tax advisor

About My Pension Choices

Written by the company

Here at My Pension Choices, our goal is to provide all UK retirees with access to the trusted advice and support they need to make the most informed choices for their retirement.

MyPensionChoices.com is a trading style of Lead Technologies (Europe) Limited who is authorised and regulated by the Financial Conduct Authority for making arrangements with a view to the delivery of regulated financial services. Lead Technologies (Europe) Limited a company incorporated in England and Wales (6574342). VAT No. 940 1155 60.

Regulatory Disclosures

Contact info

4.8

Excellent

TrustScore 5 out of 5

375 reviews

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1-star

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4.8

All reviews

(375)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Took my details and go me an…

Took my details and go me an appointment with an advisor.

2 July 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Thomas,

Thank you for your 5-star review. We're pleased to hear we were able to arrange an appointment with an adviser for you quickly and efficiently.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Good afternoon,

Thank you for taking the time to leave a review. We're delighted to hear you found the service friendly and helpful.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

clear concise relevant questions which…

clear concise relevant questions which achieved what i required

30 June 2026
My Pension Choices logo

Reply from My Pension Choices

Good afternoon,

Thank you for your review. We're pleased to hear you found the process clear, concise and that it met your expectations.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Very helpful and polite

Very helpful and polite

29 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi David,

Thank you for leaving your feedback. We're glad to hear you found our service helpful and polite.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Hi Graham,

Thank you for taking the time to leave a review. We're pleased to hear you found our service helpful and efficient.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

I have had a positive experience…

I have had a positive experience because the information is clear and simple to understand.

19 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Daniel,

Thank you for your 5-star review. We're delighted to hear you found the information clear and easy to understand.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Succinct questions

15 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Mark,

Thank you for your review. We're glad to hear you found the process clear and straightforward.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Extremely helpful

I have a rather unique requirement and Rob was very understanding and knowledgeable.
I would highly recommend this company.

12 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Catherine,

Thank you for your lovely review. We're pleased to hear you had such a positive experience and really appreciate you recommending our service.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Very nice experience talking to a very…

Very nice experience talking to a very pleasant person

12 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Peter,

Thank you for your review. We're delighted to hear you had a positive experience and found the conversation pleasant.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Clear information gathering and giving…

Clear information gathering and giving in setting up the appointment for pension advice

4 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Karen,

Thank you for taking the time to leave a review. We're delighted to hear that the information was communicated clearly. Making it easy for customers to arrange a conversation with a regulated financial adviser is exactly what we aim for.

Best wishes,
The My Pension Choices Team

Rated 4 out of 5 stars

Asked the right question

Asked the right question, listened to me.

3 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi David,

Thank you for your feedback. We're pleased to hear that you felt listened to throughout the conversation. Taking the time to listen and gather the information needed to arrange an adviser appointment is an important part of the service we provide.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Superb experience

Such a helpful, friendly and knowledgable young man. He explained everything so well and was very patient with me.
Highly recommended to everyone.

1 June 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Clair,

Thank you for your kind words and recommendation. We're delighted to hear that our team member was friendly, patient, and made the appointment process easy to understand. Providing a positive experience while helping arrange an appointment with a regulated financial adviser is something we take great pride in.

All the best,
The My Pension Choices Team

Rated 3 out of 5 stars

Lead machine

Only after using the site did I realise that it is nothing more than a lead generation mechanism for financial advisers

29 May 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Robert,

Thank you for taking the time to leave a review.

We're sorry to hear that our service wasn't quite what you expected. My Pension Choices is designed to connect individuals with FCA-regulated financial advisers who can provide personalised guidance on their pension and retirement options. While we do not provide financial advice directly, our aim is to make it easier for people to access professional support and explore the options available to them.

We appreciate your feedback regarding the clarity of our service and will take this on board as we continue to improve the customer experience.

We hope the appointment we arranged for you with an FCA-regulated financial adviser proves helpful and provides valuable insight into your retirement options.

If you have any questions about our service, please feel free to contact us at enquiries@mypensionchoices.com

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Clarity

my correspondent was clear, helpful and informative. Thank you

28 May 2026
My Pension Choices logo

Reply from My Pension Choices

Good morning,

Thank you for taking the time to leave a review. We're pleased to hear that you found the conversation clear and helpful. We strive to make the process straightforward and ensure customers have a positive experience when connecting with a regulated financial adviser through our service.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Easy to understand and arrange an…

Easy to understand and arrange an appointment

27 May 2026
My Pension Choices logo

Reply from My Pension Choices

Good morning,

Thank you for your feedback. We're delighted to hear that you found the process easy to understand and that arranging your appointment was straightforward.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars

Friendly service

Filled out a short online form. Called back the next day. Details taken by a lovely lady called Vickie, very friendly. Appointment booked with a wealth manager to answer my questions

27 May 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Steve,

Thank you for taking the time to leave a review. We're delighted to hear that Vickie provided a friendly and positive experience. It's great to know that we were able to contact you promptly after your enquiry and help arrange your appointment quickly and efficiently.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Very professional but still friendly

Very professional but still friendly

19 May 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Simon,

Thank you for your kind feedback. We’re pleased to hear that you found the service very helpful.

Best wishes,
The My Pension Choices Team

Rated 5 out of 5 stars
My Pension Choices logo

Reply from My Pension Choices

Hi Derek,

Thank you for your review. We’re pleased to hear that you received a quick response and clear information.

Making the process efficient and easy to understand is always our priority.

All the best,
The My Pension Choices Team

Rated 5 out of 5 stars

Very helpful indeed

Very helpful indeed. Thank you!

15 May 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Alex,

Thank you for your kind feedback. We’re pleased to hear that you found the service very helpful.

Providing a simple and supportive experience from the first point of contact is exactly what we aim for.

Many thanks,
The My Pension Choices Team

Rated 5 out of 5 stars

Excellent service & easy questions to…

Excellent service & easy questions to answer about my circumstances

15 May 2026
My Pension Choices logo

Reply from My Pension Choices

Hi Nigel,

Thank you for taking the time to leave a review. We’re delighted to hear that you found the process straightforward and the questions easy to answer.

Gathering the right information clearly and efficiently is an important part of helping connect people with a suitable adviser.

Best wishes,
The My Pension Choices Team

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