Got my products at a good cost, Anne was very helpful with amending a problem I had with my order (2 fragrances were unable to be sourced). Other than that an excellent service and they were very help... See more
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Company details
- Perfume store
- Beauty product supplier
- Beauty supply store
- Cosmetics and Perfumes Supplier
- Cosmetics shop
Written by the company
Welcome to My Perfume Shop, Australia's highest rated perfume store. We're also the team behind Cost Plus Perfume. Our mission is to offer luxury fragrances from leading brands to Australians, at the most affordable price possible.
Contact info
81-83 Campbell Street, 2010, Surry Hills, Australia
- 1800242635
- help@myperfumeshop.com.au
- myperfumeshop.com.au
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 8% of negative reviews
Typically replies within 2 weeks
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order was delivered on time
order was delivered on time, with regular updates. great value as well. Will definitely be buying again.
Communication was good they let me know…
Communication was good they let me know that the order may be delayed with a full explanation
Great selection and fast delivery
Great selection and fast delivery! Great products at great prices.
Thank you so much for fast delivery
Thank you so much for fast delivery. Very happy to be able to get perfume testers. I will purchase again.
Very nice perfumes
Extremely bad experience
Extremely bad experience as I have ordered perfumes two times I didn’t get my desired product. Every-time they suggested me replacement and all
They took 1 month to send my order
They took 1 month to send my order. I followed iup numerous times, but every time I was told that some of the items are on pre-order. Eventually after the 5th week, I was contacted to inform me that they don’t have stock for some items. I was given a list of available items in stock, I selected my preference and the next day I was told no stock. Eventually I told them that they must pick the sample fragrance because I needed my order to be delivered, eventually I received the Aramex notification that my parcel is on the way. Almost 6 weeks of waiting
Will test your patience
The items were pre ordered so I expected a bit of wait time, when it went above the eta I emailed them. They kept sending you automated email reassuring you that it’s being processed. Long back and forth email regarding the update. They are delayed in service yet they won’t update you regarding the item unless you ask. Has been 2 months
Very disappointing experience
Very disappointing experience. I waited over 4 months for my order to arrive. Once it arrived, it was only one of the 2 items on the order. The other half had been cancelled without so much as an email to let me know. I only knew from the invoice. Their Perfumes are also being sold as a pre order but there is no mention of this on the website. They send an email after you purchase to tell you that you've made a non refundable pre order. I have another order that is 3 months old that im waiting on as well. I will never shop here again based on my experience and I would suggest everyone else steers clear as well. Read the other similar reviews if you have any doubts.
Customer service rep did an amazing job…
Customer service rep did an amazing job updating me on an order that was late. Very friendly and cool
Quick delivery
Quick delivery, very well and securely packaged, great communication and follow up service, love the sample,
Other then at times of war
Other then delayed shipping because of the Iran war and blockage I have not had any issues with them and they were very forthcoming about it.
Found a new scent!
First I purchased a heap of sample perfumes to find a new scent as I hate going into shops to do this and honestly it is such a great idea! I ended up with little travel size perfumes and found 2 new favourite scents out of it! Came back and ordered the larger sizes ❤️
Good reliable discounter
Good reliable discounter of niche, designer and dupe fragrances for Australia
It’s excellent service and sms to keep…
It’s excellent service and sms to keep in you the loop. Highly recommend using this service
Placed order on the 2nd May no issue…
Placed order on the 2nd May no issue received an email confirming order and 1 item was on pre order never seen that on product when ordered but never mind it was due in the day I ordered. It’s now the 9th June and still waiting for delivery every email response is different. One will state that the product has arrived just waiting for warehouse delivery the next is it’s been delayed due to global affairs. Requesting a refund just gets ignored first and last time I ever purchase from this company absolutely appalling service. If no delivery by end of this week the ACCC will be getting a call
Communication
Good Clear communication With the overall shipping of the product.
Getting the perfume I can't get…
Getting the perfume I can't get anywhere else at the moment. Easy to order, well priced.
3 months and still waiting for my…
3 months and still waiting for my order. Possibly THE WORST business I’ve ever dealt with, and they still had the audacity to ask for a review, so Aubrey, here it is.
Your business is dreadful, and your customer service is a joke.
Do NOT buy from here.
Product was deliver very promptly and…
Product was deliver very promptly and smelt amazing! I have reviewed so many compliments. Would definitely order again!!
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