My Pet Sensitivity Reviews 

3,140
•
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 476 reviews, reviewers had a great experience with this company. Customers truly love how fast and remarkably easy the testing process is, noting that hair samples are simple to submit and results arrive extremely quickly. Pet owners frequently mention that these detailed findings help them figure out what to change in daily feeding routines to improve overall animal health. Some reviewers were not happy with the accuracy, mentioning that the findings conflicted directly with veterinary advice or felt entirely unreliable. A few other consumers also felt that the test types were somewhat confusing, expecting a traditional allergy diagnosis instead of a broader sensitivity breakdown.

What people talk about most

Product

Clients share ambiguous opinions on product as some reviewers noted that the reports helped them adjust their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the testing process is... See more

Service

Customers consistently note ambiguous experiences with service, as many reviewers highlight extremely fast... See more

Response time

Customers had positive experiences with response time, frequently highlighting fast results and quick... See more

Quality

Users describe ambiguous interactions with quality, as many reviewers report that fast test results... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My dogs hair sample was lost twice, I finally mailed it certified return receipt. When I got the results I was relieved…Until I brought them to our vet. Our vet said the testing done was “unreliable”... See more

Company replied

Rated 5 out of 5 stars

They were super quick with getting the testing done and seems that it was very thorough. My dog is still having issues with itching, so I’m going to have to dig down into the additives that he was sen... See more

Company replied

Rated 5 out of 5 stars

Ive used the tests for my 3 dogs and 3 fosters (dogs and cats). Ive recommended it way too many times to count. The cost compared to standard allergy blood tests in my area is so economical. The resul... See more

Company replied

Rated 5 out of 5 stars

Very happy with the whole experience! This was soooo easy and convenient to do this testing for our puppy. She's had a lot of tummy issues since the day we brought her home - vet kept suggesting dif... See more

Company replied


Company details

  1. Pet Care Store

Written by the company

Pet Health Starts At Home. We help you improve your pet’s health with tests, supplements, and support.


Contact info

4.0

Great

TrustScore 4 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(3,140)

450 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I appreciate the test results

I appreciate the test results. There is certainly A LOT of "sensitivities" my sweet fur baby ended up with on this test. I still am a little apprehensive about the test itself though. Just sending in hair samples and getting all the results? Well, I have been trying to eliminate the major and minors off of the lists given to see if Arthur has better results.

28 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We appreciate your feedback and are glad the test results provided insights into your fur baby's sensitivities. We understand your apprehension about the testing method and hope eliminating items helps Arthur feel better.

Rated 1 out of 5 stars

I am not a fan of this service

I am not a fan of this service, first at check out a month's free vet care was selected, I lucky deselected this because later finding out this was a subscription, I don't think that I should have to say no to a subscription service when I just want to buy something.
Then I found that I hadn't purchased a test kit just a test service I had to source everything needed, again I felt a bit mislead also after purchase I was email to activate my test, then emailed asking to refer a friend but the company had done nothing other than taking my money.
Very misleading throughout, I requested a refund which was honoured so one positive.

16 May 2026
Unprompted review
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We appreciate you taking the time to share your experience and feedback. We are truly sorry to hear that aspects of our service were misleading. We are reviewing our checkout process and communication to ensure clarity for all customers.

We've requested your information, so we can reach out to assist!

Rated 5 out of 5 stars

May 5, 2026

The analysis was very thorough and I received the results very quickly.

5 May 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're glad the analysis was thorough and results were quick.

Rated 5 out of 5 stars

Very Informative and helpful

I was given a lot of information, but it helped me to find what my pup was having a reaction to. I am so glad I did this and I have been recommending it to my friends who also have pups.

28 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're so glad we could help you find what was bothering your pup! We appreciate you recommending us to your friends.

Rated 5 out of 5 stars

No more allergy shots for these dogs

We have had three of our French bulldogs take these tests and they have been spot on. They are so easy to use and have saved us from needing regular cytopoint shots.

28 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We are so happy to hear our tests have been spot on for your French bulldogs and saved you from regular shots. Thank you for your kind words!

Rated 5 out of 5 stars

thanks!

thanks!! it was just what we needed to factor out certain foods.

1 May 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're glad it helped you factor out certain foods. We appreciate your feedback.

Rated 1 out of 5 stars

I purchased a screening of my dog

I purchased a screening of my dog. Then I noticed another subscription payment coming out of my bank. I got in touch with them. They were obnoxious and said they sign everyone up and you have to opt out !!!!!! I did not see anything in relation to this when I purchased my dog screening. They refused to give my money back. Don’t upload your payment details to this company, they are thieves and not very nice customer service

21 May 2026
Unprompted review
My Pet Sensitivity logo

Reply from My Pet Sensitivity

Thank you for your feedback.

We’re sorry to hear about your experience and any frustration caused.

At checkout, the 24/7 Vetline subscription is presented at multiple stages, including the product page, cart, and post-purchase confirmation. If it is not removed during checkout or if a one-click purchase option is used, the subscription is included at $9.99 per month following the initial offer period.

We understand that subscription details can sometimes be missed, and we appreciate you sharing your concerns as this helps us continue to improve clarity within the purchasing process.

Rated 5 out of 5 stars

The process was very easy

The process was very easy, and results came quickly. We're already seeing an improvement in our dog's health! This company was recommended to me by a friend and I would recommend it to others.

30 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

Thank you so much for your kind feedback. We’re delighted to hear you found the process easy and received your results quickly. It’s wonderful to know your dog is already showing improvements, and we truly appreciate both your friend’s recommendation and your own recommendation to others.

Rated 5 out of 5 stars

Fantastic

Fantastic, very easy and quick results. Definitely worth the price

21 May 2026
Unprompted review
My Pet Sensitivity logo

Reply from My Pet Sensitivity

Thank you for your lovely feedback. We’re so pleased to hear you found the process easy and received your results quickly. It’s wonderful to know you felt the test was worth the price.

Rated 5 out of 5 stars

It was really easy to set up the test…

It was really easy to set up the test and I appreciated the acknowledgement of safe receipt of the test sample.
The report was clear, concise and very informative.

30 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're so glad to hear you found the setup easy and appreciated our communication. We strive for clear, informative reports.

Rated 4 out of 5 stars

Really good service

Really good service, easy, straightforward to use. The day after receiving confirmation my results had been received, I then received the results. These are really comprehensive and will give me good starting point for diet elimination.

12 May 2026
Unprompted review
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're so glad you found our service easy and straightforward. It's wonderful to hear the comprehensive results will be a good starting point for your diet elimination. Thank you for your positive feedback!

Rated 5 out of 5 stars

Really quick and easy to do

Really quick and easy to do. Very helpful for knowing what exactly my dog was reacting to and since eliminating most of the high and medium reactors, his symptoms are so much better. Thank you!

11 May 2026
Unprompted review
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're so glad to hear our service helped you identify your dog's sensitivities and improve their well-being. Thank you for sharing your positive experience!

Rated 4 out of 5 stars

It was a simple process & now I have…

It was a simple process & now I have some possible answers regarding my pet & what could be bothering him food wise & environmentally.

28 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're happy to hear the process was simple and provided valuable insights into your pet's well-being. Thank you for your positive feedback!

Rated 5 out of 5 stars

Easy

Easy. Very Helpful

28 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

Hi! Thank you for your feedback.

Rated 5 out of 5 stars

Very happy with the whole experience! Super convenient and quick!

Very happy with the whole experience! This was soooo easy and convenient to do this testing for our puppy. She's had a lot of tummy issues since the day we brought her home - vet kept suggesting different foods -- we couldn't figure out the problem. This testing totally gave me the confidence to know it wasn't the five different puppy foods we tried, so we kept searching: she had giardia!!! Poor little pup.

19 May 2026
Unprompted review
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We are so happy our testing provided clarity for your puppy's health. It is wonderful that you found the cause of her tummy issues. Thank you for sharing your positive experience.

Rated 4 out of 5 stars

Pet Sensitivity

For the pet sensitivity hair analysis I received all of the information in a timely fashion. I think this is a great product. Having this analysis gave me a starting point without having to spend hundreds of dollars and a lot of extra time. There were some surprises and it turns out that we were doing some things that on the surface were healthy but in this case were not. So thank you for the product and the results.

24 April 2026
My Pet Sensitivity logo

Reply from My Pet Sensitivity

We're so glad to hear the pet sensitivity analysis provided valuable insights and a great starting point for you. It's wonderful that the results helped clarify some aspects of your pet's well-being. Thank you for your positive feedback!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look