Piece of Cake Moving & Storage Reviews 12,205

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and incredibly helpful, making the moving process smooth and stress-free. Many people highlight the excellent service, noting the team's care with belongings, adherence to schedules, and reasonable pricing. Consumers frequently mention the positive user experience, emphasizing the ease and efficiency of their moves. However, some customers reported issues with product care, citing damaged items like furniture and electronics, and missing parts for assembled items. A few people also mentioned unexpected charges or dissatisfaction with how product-related problems were addressed.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

User experience

Users describe positive interactions with user experience. Many customers report great moving experiences,... See more

Price

Customers generally report positive experiences with pricing, finding it fair, reasonable, and worth the cost... See more

Product

Reviewers mention ambiguous feedback about product handling. While some customers, like those who appreciated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough positive things about Piece of Cake. We have moved with them 3 times over 6 years and they making an inevitability stressful day (week) into an organized and calm process. The m... See more

Company replied

Rated 5 out of 5 stars

incredible. we love piece of cake. and we'll be trusting them with all our future moves. we felt taken care of from the beginning to the end of our experience — from the patient and kind Katya, who or... See more

Company replied

Rated 5 out of 5 stars

A two man efficient. smart and courteous team moved me without breaking any of my amateur self packed fragile items from NYC to PA. What is most impressive was the adherence to schedule and to the ini... See more

Company replied

Rated 5 out of 5 stars

Everything about these guys is top notch. From Vuk coordinating everything and being an extremely responsive and Efficient to the movers who were all extremely professional and courteous and hardworki... See more

Company replied


Company details

  1. Removals company
  2. Removals Service

Written by the company

Piece of Cake Moving & Storage is the most loved moving company in the USA. We are fully insured and the only moving company that is available 24/7, 365 days a year to meet all of your moving day requests. Piece of Cake is highly rated across all major review sites for our unmatched customer moving day experience, as well as for our reliable moving and storage services. No matter the size of your move we will get you there safely and quickly. We can move you across all NYC Boroughs and the Tri State Area, as well as State to State long distance moves across the USA. Our moving & storage services include: Local, Long Distance, Residential, Small & Special Event Moving - Complete Packing & Unpacking - White Glove and Fragile Handling - Box & Packing Material Delivery - Short & Long Term Storage. What makes us different: Transparent no-surprise flat fee pricing - Exceptional customer service - Professionally trained and friendly movers who will handle you items and questions with care on your moving day - Responsive and helpful customer service team to handle your feedback and concerns - Extensive experience handling all types of moving day requirements such as COIs, building requests, traffic, parking and any other logistical requests.

Make your next move a Piece of Cake!

Written by the company

Reliable, affordable and trusted.
From the moment you call for a flat fee quote, to the curbside wave goodbye, we strive to make every step of your move a pleasant one.Our commitment to your satisfaction extends from our Customer Success Team in our office, available to you 7 days a week, to our field Quality Control Team, on the road each day to make sure we are delivering our unmatched “Piece of Cake” moving experience. We back our words with 10,000+ of real 5 star customer reviews across all the major review platforms.

Contact info

4.9

Excellent

TrustScore 5 out of 5

12K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Wonderful Move

From my first interaction with the person on the phone until the move was completed, everything was smooth and professional. The movers were very careful, polite and professional. The Certificate of Insurance was immediately sent to my building’s office. The movers came on time, with the proper boxes and packing equipment, and completed the job in record time. Impressive!

22 January 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Sherley,thank you from our entire team for taking the time to leave such great feedback!

We really appreciate you trusting us with your relocation, and we look forward to assisting you with any future moving & storage needs.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Great work!

The two movers were really amazing. They packed my wardrobe items with care, all items were accounted for

10 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Angie, it was our pleasure!

Please don’t hesitate to reach out if we can help with anything else!

Ps. In the meantime, don’t forget about our referral program https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake team

Rated 5 out of 5 stars

The service is excellent

The service is excellent, they meet the estimated time, and they are responsible.

1 March 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you, Pilar!
We appreciate you taking the time to leave a review of your recent move with us.
We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Jason was amazing

Jason was amazing. Definitely top tier.

1 March 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

We love to hear that, Aron! Thank you so much for taking the time to get in touch with us and share your experience.

We hope you’re settling in well and enjoying your new chapter.

Be sure to follow us on social @pieceofcakemoving for any promotions and discounts if you need us down the track. Or if you recommend us to a friend planning to move, unlock benefits like commission payments in our Referral Program. It’s simple and easy, check out the details https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake team

Rated 5 out of 5 stars

Good job

Very responsive and professional. The crew was friendly, moved everything quickly. They were also respectful to our belongings and home. If any issues arise the management is ready to work on it. Thank you for making our move quickly and easy.

27 January 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Oksana, it was our pleasure!

Please don’t hesitate to reach out if we can help with anything else!

Ps. In the meantime, don’t forget about our referral program https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake team

Rated 5 out of 5 stars

Piece of Cake's team is always great

Piece of Cake's team is always great. They arrived on time, and we finished the move early.

25 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you, Laren!
We appreciate you taking the time to leave a review of your recent move with us.
We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Ben was very attentive to our needs.

Ben was very attentive to our needs. Dione and Alex were excellent. Best moving company I have ever used.!’

27 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you, Bill!
We appreciate you taking the time to leave a review of your recent move with us.
We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Piece of Cake was professional and…

Piece of Cake was professional and extremely helpful. Very impressive to work with! They furnished us with everything we needed to have a smooth move.

26 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Maria, we are thrilled to hear you had a seamless moving experience - thank you for trusting us with your big day!

We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 3 out of 5 stars

Took my gear and "discarded" as trash

While moving my neighbor's apartment, Piece of Cake (POC) removed some of my belongings by error.

A crew member took a bag belonging to me containing personal items from an isolated staircase. After some weeks of investigation, only a fraction of my gear was found and returned.
The most part of my belongings were, according to POC, was discarded.

[Update 03/13/2026] After some longer negotiations with POC's Customer Satisfaction Team, we have reached a satisfactory solution with POC accepting responsibility for my loss and reimbursing the money for the discarded/lost/damaged items.

Special thanks to Danilo, POC's Customer Success Coordinator, for his support in helping to right the situation.

1 February 2026
Unprompted review
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Lars,
Thank you for taking the time to leave a review of your recent moving experience with us.

We sincerely apologize for any inconvenience that occurred during your move. We are glad, however, that we were able to find a suitable solution for the issue.

Please do not hesitate to contact us if you require any further assistance. You can reach us via email at customersuccess@mypieceofcakemove.com or call us at (212)651-7273.

We wish you all the best in your new home and remain at your disposal.

Sincerely,

The Piece of Cake Team

Rated 1 out of 5 stars

Never use this company

Never use this company. They will try to make you give them more money then you are quoted and then their overweight staff will tell you you better give them a huge tip or they will just stop. HUGE SCAM!!!

11 February 2026
Unprompted review
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Dav Dav,
We take feedback like this very seriously. However, after carefully reviewing our records, we have not been able to locate your name or booking in our system.
We would truly appreciate the opportunity to investigate this further. Please reach out to us directly at customersuccess@mypieceofcakemove.com so we can identify your move and review the details. Once connected, we will promptly inspect the situation and assist you.
To clarify how our process works: when creating a quote, we ask a series of detailed questions to fully understand the scope of the move. When all information is provided accurately, the quote reflects the full scope of work. If, for any reason, we failed to ask the appropriate questions or did not properly document the information you shared (all phone call recordings are available for full transparency), then we sincerely apologize. In such a case, we would absolutely adjust the final cost to reflect the difference and make things right.
We are committed to fairness, transparency, and professionalism, and we look forward to your message so we can properly address your concerns.
Sincerely,
Customer Success Team

Rated 5 out of 5 stars

The guys went above beyond to make my…

The guys went above beyond to make my move as easy as possible. Very polite. All around couldn’t ask for more.

23 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Corey, it was our pleasure!

Please don’t hesitate to reach out if we can help with anything else!

Ps. In the meantime, don’t forget about our referral program https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake team

Rated 5 out of 5 stars

NYC Apartment Move Beyond Amazing

NYC Apartment Move Beyond Amazing! We used Piece of Cake for our apartment move in NYC. These guys worked their tails off to get us into our apartment and meet the condo association requirements and restricted time frame. They handled our possessions with care. Nothing broken or missing. Also important to know is that because the elevator could not fit our 3-seat sofa, these guys carried the sofa up five flights of stairs! God bless them! Hire these guys- you won’t regret it!

3 August 2025
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Marti, we hope it’s a great new chapter for you!

Thank you for sharing this wonderful feedback about your experience moving with children.

We wanted to make things easier on you and we’re thrilled it was mission accomplished!

If we can help you with anything down the track, like storage or moving a friend, please don’t hesitate to reach out. You can also check out the details of our Referral Program which can earn you commissions for referring moves to us, more info here https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake Team

Rated 4 out of 5 stars

Well I was definitely satisfied with…

Well I was definitely satisfied with the service from the company. Punctual, Professional and Respectful. I would definitely recommend their services & the prices are affordable..CUSTOMER SERVICE💯

10 February 2026
Unprompted review
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Carrie, it sounds like our mission was a great success! We put care and attention into every move to help ensure you will settle happily into your new home. Thank you for sharing these details from your seamless moving day and for giving our movers this public recognition for their hard work.

If we can help you with anything in future, please be sure to reach out.

Should you have friends and contacts planning a move, be sure to look at the details of our Referral Program which includes a commission. It’s simple and easy https://mypieceofcakemove.com/referral-program

Alternatively, follow us on social for the latest promotions @pieceofcakemoving

Until next time,
Piece of Cake team

Rated 5 out of 5 stars

Communicating and organizing

Communicating and organizing

21 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you, Michele!
We appreciate you taking the time to leave a review of your recent move with us.
We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Excellent customer service and very…

Excellent customer service and very fast and friendly movers.

21 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Michelle, it was our pleasure!

Please don’t hesitate to reach out if we can help with anything else!

Ps. In the meantime, don’t forget about our referral program https://mypieceofcakemove.com/referral-program

Until next time,
Piece of Cake team

Rated 5 out of 5 stars

Excellent moving experience.

Excellent moving experience.

6 December 2025
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you, Elle!
We appreciate you taking the time to leave a review of your recent move with us.
We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Amazing job

Amazing job!

The guys showed up on time and were super friendly and polite. They were fast and efficient and VERY careful. They made moving so much less of a stressful experience. Thank you SO much!

14 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear April, we are thrilled to hear you had a seamless moving experience - thank you for trusting us with your big day!

We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Absolutely SPECTACULAR job

Absolutely SPECTACULAR job
Ask for Brandon as the mover if you’re around the nyc area
The team was absolutely awesome
Very professional and super organized

14 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Dear Ashraf, we are thrilled to hear you had a seamless moving experience - thank you for trusting us with your big day!

We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

Rated 5 out of 5 stars

Price, performance, and communication

Price, performance, and communication were all great. Particularly the communication. Moving is very hard. This company made it easier.

11 February 2026
Piece of Cake Moving & Storage logo

Reply from Piece of Cake Moving & Storage

Thank you, Greg!
We appreciate you taking the time to leave a review of your recent move with us.
We are here at any time, should you need to move again or have any items for storage.

Ps. Don’t forget about our referral https://mypieceofcakemove.com/referral-program where you will earn a referral commission for every referral you share & follow our Instagram page @pieceofcakemoving for current promotions.

Until next time,
Piece of Cake Team

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