*UPDATE* Still no resolution after two weeks. Myprotein acknowledged the issue and initially stated they would cover the return postage; however, their return label/voucher system did not work. I... See more
Company replied
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See what reviewers are saying
I ordered a lot of the vegan supplies as I wanted cleaner protein. I loved the deals that were offered and have really enjoyed all the supplements. I placed an additional order for some items that inc... See more
Company replied
I would like to share my excellent experience with customer service agent name Matt. I was missing my some orders and Matt helped me out to solve this issue. And he took action right away with his... See more
Company replied
aran was helpful and helped me resolve the issue. however on the other hand i am throughly disappointed withe my protien as a brand. i have been waiting for my products since almost 3.5 weeks no in... See more
Company replied
2.0
Poor
205 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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good talk to aron( excuse me if i type…
good talk to aron( excuse me if i type wrong) thx for these advices
11 September 2020
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving this great 5* review.
We hope you continue to enjoy the great products and also the service you have received from Aron.
Many Thanks,
Tracie
Aran has been really helpful to…
Aran has been really helpful to alleviate my doubts about the delivery in a very timely fashion.
10 September 2020
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving this great 5* review.
We hope you continue to enjoy the great products and services we have to offer.
Many Thanks,
Tracie
Amazing Customer Experience
I had few queries regarding myprotein products but Aran helped me a lot to clarify my doubts.
9 September 2020
Unprompted review
Reply from Myprotein
Hello,
We are so pleased that you are happy with the great products.
Thank you for leaving this great review.
Regards,
Tracie
Where is my refund
Where is my refund, item has been cancelled awhile ago, but I don’t see refund back to my credit card. Contacted them 3 times regarding payment refund. Can they go even worse?
25 August 2020
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please contact us via Live Chat, Social Media or the message option on your account and I can get this resolved for you.
When you contact, please ask for Matt on the Relations Team.
Kind regards,
Matt
Don't buy anything but supplements, cause everything else is out of stock and delivery is a joke
I placed an order on Aug 6 consisting of some whey, some supplements and some accessories- Worst decision ever, Delivery for the protein was quick, i got a message saying delivery has been delayed for other products and 2 weeks later, im still stuck in the same loop where they tell me "please get back to us if it doesnt reach you by september 10". I am not gonna wait a month to get my stuff, if you guys dont have stock, let me know so i that i wont order it.
Stay with buying supplements with this company
25 August 2020
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please contact us via Live Chat, Social Media or the message option on your account and I can get this resolved for you.
When you contact, please ask for Matt on the Relations Team.
Kind regards,
Matt
I spoke to a kind guy named andy
I spoke to a kind guy named andy, he was so helpful and friendly. Made me feel like I was family. Will definitely keep being myprotein customer
23 August 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Second time ordering from them
Second time ordering from them. Taking way longer than expected to receive the products. First time I ordered, they were missing one item. If I hadn't gone back to ask for a refund, nothing would've happened. If you're in Canada, there are way better and faster options for this kind of products. Last time I ever order from them.
16 August 2020
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am sorry to hear of this matter and I do want to get this looked into.
At present I cannot locate your account, can you please contact us via Live Chat, Social Media or the message option on your account and we can get this resolved for you.
Kind regards,
Matt
Customer Service Team
Aran answered my question
Aran answered my question. If your company ever offers individual bars anywhere in Canada that would be great. I cannot buy an entire box without tasting them. I eat many, many different types of protein bars. Thank you.
4 August 2020
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review!
I am so pleased to hear this, we strive to provide smooth buying experiences. I will pass over the feedback about this.
Have a great day,
Matt
I asked Aran to help me with picking a…
I asked Aran to help me with picking a perfect protein shake in order to gain weight. Aran helped me out. Thanks to Aran :)
4 August 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Aran in customer service has been a…
Aran in customer service has been a great help to me. Assisting with my questions and needs. Solves my problems right away!
Thank you! MyProtein for kind customer service.
2 August 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Great customer service
30 July 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Professional communication
Professional communication
Quick replies
Great service
30 July 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
It was nice talking to Aran and he…
It was nice talking to Aran and he helped me to choose the best protein based on my needs. You are rockstar Aran. Thank you :)
29 July 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Andy is best customer service agent
Andy is best customer service agent. Much appreciate help.
13 July 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
Scam! Really bad experience and costumer…
Really bad experience and costumer service, I have my order issue and one of his customer representative hang up the live chat to me, I wasn’t able to finish my concern and question, his name is Sam H. Be aware with this guy! And he didn’t even allowed me to speak with their costumer relation team.
Very hard to communicate, never answer my question properly, and answer was so confused!
And I still have question regarding my order issue, he (Sam H.) just escaped from live chat?! This is how myprotein treat customer?
When you order has issue, they are not going to refund you! Be aware! I didn’t say I want their credit !
8 June 2020
Unprompted review
Reply from Myprotein
I am sorry to hear of this matter, it is not the level of service we strive to provide.
I believe I have messaged you on your account regarding this, please can you sign in to view this and get back to me. I will be able to get this resolved.
Kind regards,
Matt
Great vegan offerring even for a non vegan
I ordered a lot of the vegan supplies as I wanted cleaner protein. I loved the deals that were offered and have really enjoyed all the supplements. I placed an additional order for some items that included strawberry oats which was just canceled which is a bit disappointing especially as they still accept orders online for it. I will definitely reorder everything I have now, hopefully the offers are even better. Keep restocking :).
18 May 2020
Unprompted review
Reply from Myprotein
Thank you for the review, Antonio.
I am pleased to hear this.
I do apologise the item was cancelled due to a stock issue, we are always working on this and getting stock back in. We look forward to your next order.
Cheers,
Matt
Reply from Myprotein
Hi Emmanuel,
It's a pleasure to hear that our customers are happy with their shopping experience.
Thank you for leaving your review, we hope to see you again soon.
Regards,
Tracie
Great Expirence
Chatted with Emma O about a small issue with the order and she helped me with patience.
12 March 2020
Unprompted review
Reply from Myprotein
Thank you for taking the time to leave your review.
I am pleased to hear this, I will pass over your feedback as well.
Cheers,
Matt
awesome and proactive service by ARAN !!
11 March 2020
Unprompted review
Reply from Myprotein
Hello Abhijeet,
Thank you for leaving your review.
I am so pleased to hear that Aran has been able to offer the help and guidance you needed recently. Our Customer Service Team pride themselves on being proactive.
Sue
She is the best
8 March 2020
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
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