Heavy price & missed details Price on impact whey sale is still very high. Paid one the highest amount for purchase in 6 yrs history. Moreover, if the date of expiry and country of manufacturer is... See more
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Review summary
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The ordering was great But there was a issue i was not able to report last because your customer service was not active even during the mention time period I was supposed to get a free creatine... See more
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Selecting product and proceeding to checkout is fine But for payment there's a huge latency in app.Doesn't confirm order and after completion of payment the app redirects payment page showing ther... See more
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This is the first time I would be trying this product. I have received positive reviews from my peers so I'm eager to try it out. However, I would have been more satisfied if the Cash on Delivery opti... See more
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3.5
Average
14k reviews
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very good protein must try
2 September 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
poor app poor payment provider
27 August 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The same thing was 500 cheaper few days…
The same thing was 500 cheaper few days back
Earlier the price was 8499
Now price is 9999 and a discount coupon of 1000 which makes the price 8999 which is 500 pricier than the previous one.
Cheap strategy, but very common.
26 August 2026
Reply from Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Liam
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
⭐ MyProtein Has Lost a Loyal Customer – Repeated Short-Dated Products & Poor Customer Service
Hi,
Order number:772586823
I am writing to express my deep disappointment with the way my recent complaint has been handled.
This is now the third or fourth time I have received a product from MyProtein with a relatively short remaining shelf life. As a long-standing and loyal customer, I had expected a considerably better experience from a brand I have trusted and purchased from for years.
What is particularly disappointing is the lack of ownership from your Customer Service team. Despite repeatedly explaining my concern, I have been offered no meaningful resolution unless I first return the product at my own expense. I find it difficult to understand why I should bear the cost and inconvenience of returning a product when the concern relates to the product that was supplied to me.
I am also disappointed by the response that the product "would not be classed as short-dated." While I understand that your internal quality team may have a specific definition of short-dated stock, this does not address my fundamental concern as a customer—I did not expect to receive a large pack with a comparatively limited remaining shelf life, particularly when this has now happened repeatedly.
More importantly, I had expected MyProtein to demonstrate greater ownership and customer-centricity, particularly given my history as a loyal customer. Instead, I have been asked to incur additional inconvenience and expense to resolve an issue that I believe should have been handled more appropriately by your team.
I would strongly advise potential customers to exercise caution when placing orders with MyProtein during promotional offers. In my experience, I have repeatedly received products with only 1–2-3 months of remaining shelf life, despite purchasing large packs intended for consumption over a longer period.
This is now the third or fourth instance where I have faced this issue. Based on my personal experience, I am also concerned that supplements nearing their expiry date may not provide the same level of freshness, efficacy, and overall quality that I expect from a newly manufactured product.
What is even more disappointing is the response from Customer Service. Despite being a long-standing customer, there has been very little ownership of the issue, and I have been expected to bear the cost and inconvenience of returning the product before a replacement or refund can be processed.
My advice to other customers: please check the expiry date carefully when purchasing MyProtein products, particularly during promotional sales. Based on my experience, discounted/promotional orders may come with considerably shorter remaining shelf life.
After years of being a loyal MyProtein customer, this repeated experience and the way my complaint has been handled have unfortunately made me reconsider purchasing from the brand.
After giving this considerable thought, I have decided not to purchase MyProtein products going forward, including products offered under promotional offers.
Unfortunately, MyProtein has lost a loyal and valuable customer—not because of the value of one individual product, but because of the overall customer experience, repeated instances of receiving short-dated products, and the lack of ownership demonstrated in resolving the issue.
After being a long-standing customer, I find this particularly disappointing. I sincerely hope the brand takes this feedback seriously and reassesses how such concerns are handled in the future.
My Best!
8 August 2026
Unprompted review
Reply from Myprotein
Hi Amit,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the dates of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Pathetic customer service and bad taste product
Guys, please think twice before buying protein from Myprotein. I ordered specific flavours, but they sent me completely different ones. I still decided to give them a try, but the taste is extremely bad.
When I contacted customer service to return the unopened packs, they told me that I have to pay the return shipping charges myself—even though they sent the wrong flavours in the first place.
Why should a customer have to pay for a company’s mistake? On top of that, the customer service experience has been extremely disappointing and unhelpful.
Wrong product sent, poor customer service, and the customer is expected to pay to fix their mistake. Very disappointing experience. I definitely would not recommend buying from them based on how this has been handled.
18 August 2026
Unprompted review
Reply from Myprotein
Hi Manju,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Ben
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Easy experience
16 August 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
no update on delivery date/track your…
no update on delivery date/track your order does not work/ NO COD
14 August 2026
Reply from Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the stock of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Taking too long to process order
14 August 2026
Reply from Myprotein
Hi,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Reply from Myprotein
Hi Amrik,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the free gift on your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Good Supplement
14 August 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
The worst kind of offer
The worst kind of offer. Last purchase 5kgs at 6k and this time I paid 9k. I usually wait for offers to buy protein and this failed miserably
13 August 2026
Reply from Myprotein
Hi Praveen,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the price of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
Best whey protein must required for age…
Best whey protein must required for age group of 50 plus
12 August 2026
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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