Ordered my first ever protein bag from MyProtein which arrived with a tear in it. It happens. Contacted customer service on Twitter with pictures of the tear, and they got back to me within 24 ho... See more
Company replied
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See what reviewers are saying
About my protein as a brand : my family has been using my protein products for 3 years now, never have I ever received such products. I was really scared as I drank around two scoops of the damaged p... See more
Company replied
very poor customer service by them...they cancel orderes on their behalf...they delete account ids without notice....when asked then no proper reply given...why they made referal system if i refer to... See more
Recived a expired product. Amost 3.4 day's before i raised a complaint with pictures that you delivered a expired product.now i am frustrated seriously i never expected this from you MYPROO... See more
Company replied
2.9
Average
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Myprotein
Hello,
Thank you for contacting us through Trustpilot. Your comments are very important to us, which we appreciate and also motivate us to continue providing our best service. If there is anything else we can help you with, do not hesitate to contact us again and a member of our team will be happy to assist you. All the best,
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Helped me with my missing order thanks
21 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
myprotein was a good brand but now the…
myprotein was a good brand but now the quality has degraded no labdoor testing updation informed sports certification updation
19 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Issue Solved Quickly
Taylor resolved my problem quickly and nicely. Thanks for your help.
17 February 2022
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
i spoke to aran on chat window and he…
i spoke to aran on chat window and he did great job solving my query ..love it
17 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
myprotein was brand
myprotein was brand,
We lost trust on this brand since they keep on cancel products even they dont have stocks. trainings got hampered, mental harassments, physical harassments due to their fake promotions.
16 February 2022
Unprompted review
Reply from Myprotein
Hi Verma,
Thank you for taking the time to leave your review. I am sorry to hear of this matter and we do want to get this looked into and resolved efficiently. At present I cannot locate your account, can you please contact us via one of the contact options on site.
We look forward to getting this resolved.
Kind regards,
Nicola
Nice and humble guy.
12 February 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
it was nice conversating with taylor
it was nice conversating with taylor, he assisted me in every possible way and suggested me the best product according to my preferences
12 February 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Great Customer service
They were helpful in getting my matter sort out. I forgot to review the previous agent he was very good and deserve a raise from the company.
11 February 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
concerned agent was very helpful and…
concerned agent was very helpful and has solved all my queries regarding my return. A big help
10 February 2022
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Taylor solved all my queries
Taylor solved all my queries, thank you so much 😊
7 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
I received damaged product so i talk…
I received damaged product so i talk with DAN A. Very smooth and good customer service experience. I love myprotein.
2 February 2022
Unprompted review
Reply from Myprotein
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
nice support
31 December 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Order number :- 354730226
Order number :- 354730226
Full name :- Nikhil Jain
First line address:- ward no 14 161, housing colony Bhind (MP)
Near Panchwati
bhind
Madhya Pradesh
Your postcode :- 477001
Order date :- 25/nov/21
Hello ,
Sir/madam
This Nikhil Jain And i am a fitness professional and health couch My order was placed in 25 nov Black Friday sale but my order not dispatched yet , please dispatch my order as soon as possible , otherwise next time I don’t want to use Myprotein
I called so many times (70-75)on this number 1800 102 8580 he did not answer and my phone is on hold now worst costumer support
My order is not dispatch yet please dispatch and delivered my order
5 December 2021
Unprompted review
i have talked to dan about my issue and…
i have talked to dan about my issue and he's been really helpful but he said that i will get my stack within 2 days, but it has been 12 days and i have not received even a dispatching mail. I am very dissapointed with the services and still don't know when i am gonna receive it my product.
30 November 2021
Unprompted review
Reply from Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
Reply from Myprotein
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Great service
27 October 2021
Unprompted review
Reply from Myprotein
Thank you for the 5 star review.
I am so pleased to hear this and we look forward to your next order.
Cheers,
Matt
Very good person understanding i want…
Very good person understanding i want this type of person on my office.
10 October 2021
Unprompted review
Reply from Myprotein
Cheers for leaving your 5 star review!
This is what I love to hear regarding your buying experience.
Have a good day,
Matt
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