RejuvaKnee Reviews 

1,964
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,483 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism and helpfulness, making interactions pleasant and productive. Many highlight the exceptional customer service, noting quick responses and effective problem resolution. People appreciate the personalized approach and the team's dedication to ensuring satisfaction, often describing the overall service as excellent and efficient. However, some customers noted product quality issues, with devices overheating or failing to charge. Others experienced problems with orders not arriving or unexpected monthly charges. A few also mentioned difficulties reaching customer service or concerns about the company's return policy.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Product

People report ambiguous experiences with product, with many expressing significant dissatisfaction regarding... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent and giving 5-star... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three... See more

Company replied

Rated 4 out of 5 stars

It appears the products are worthwhile however I have not received them from just ordering today. If they live up to the info provided it will be worth while and appreciated. I cannot rate them as s... See more

Company replied

Rated 4 out of 5 stars

My experience overall was terrible, with difficulty reaching a rep. (Lost a star for that). The person who assisted me, Will, was very helpful and polite and I would give him a 5 star.... See more

Company replied

Rated 5 out of 5 stars

I ordered FootRenew for my grandpa’s foot and leg pain. The product helped him so much that when they quit working within 90 days he was very disappointed. After messaging customer service and going t... See more

Company replied


Company details

  1. Health and beauty shop

Written by the company

Natural solution to aid chronic knee pain


Contact info

4.1

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 39% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(1,964)

1,330 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

While I wasn't able to order online

While I wasn't able to order online, as your order form would not allow entry of a Canadian city. I contacted an agent by phone and he made ordering very easy. Much appreciated.

16 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Cliff,

Thank you for sharing your experience.

We understand how frustrating it must have been not being able to enter your Canadian city during checkout. We’re glad you reached out by phone and that our agent was able to step in and make the ordering process easy for you.

Your feedback about the order form is helpful, and we’ll make sure it’s shared with the team so we can improve the experience for customers outside the U.S.

If you need anything else going forward, we’re always here to help.

RejuvaCare Customer Support Team

Rated 1 out of 5 stars

Doing my taxes was less painful than buying this. Eroded credibility.

The longest order process ever. Dont do it. I already was sold on the product but their forced ramblings and repeating was annoying and diminished their credibility by the second. It went from I can see this working to this is the sketchiest sales process I ever witnessed. They could have been up front at the beginning about all that was needed, but the sales pitch went on to sell other products too if you really wanted the best result. It was insulting and they force you to watch another video to buy another product suggesting that if you dont, you might get my credit card charged twice. I finally turned the thing off. I will be returning this immediately. This is a 100% marketing piece, not a medical solution experience.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

All started well with the shoulder…

All started well with the shoulder products--two of them. Waited a long time to get them and immediately began the process following instructions. Used it never above 40 temperature. After about three weeks, both controllers were uncomfortably hot. Don't know if they were a bad batch but burning each night (did not use twice a day) made me return these with the explanation. Hopefully they will be able to determine what was up with those two controllers. Sent back 4-10-26 following instructions and sending in photo of tracking number. Received an email that refund was in process 4-14-26.

10 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi ,

Thanks for taking the time to share your experience and for laying everything out so clearly.

We’re glad to hear the return process was followed smoothly and that you were able to send the items back with tracking details. We also see that your refund is already in progress, as of 4-14-26.

That said, we understand your concern about the controllers becoming uncomfortably hot after a few weeks of use. That’s not the experience we want for you, especially when you’ve followed the instructions carefully. We take this seriously, and we’ll make sure this feedback is passed along to our product team for review.

If there’s anything else you’d like us to look into or if you need further support while your refund is being completed, just reach out. We’re here to help.

RejuvaCare Customer Support Team

Rated 1 out of 5 stars

The item is severely over rated

The item is severely over rated. Money back guantee is bogas.Read the print only for material damage at best. Wait it gets better....almost to the day( months later) tried to double tap my credit card for another knee brace.Try another one is my advice.That company is a scam,and rip- off

14 April 2026
Unprompted review
Rated 4 out of 5 stars

It was ok just had to wait a while for…

It was ok just had to wait a while for confirmation

14 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Rick,

Thanks for your feedback.

We’re glad to hear things worked out overall, and we appreciate your patience while waiting for the confirmation. We understand that waiting can be frustrating, and we’ll keep working on making our response times quicker and smoother.

If there’s anything else you need, we’re always here to help.

RejuvaCare Customer Support Team

Rated 5 out of 5 stars

Customer satisfaction

The length of time given to use the product, to experience it and try it to your satisfaction is great. I got to try it for 90 days. When I reported, it did not meet my expectation, the entire team was gracious enough to make other offers that could help make a better decision. They accepted the return and processed the Refund promptly. Rejuvacare staff is truely professional with great customer satisfaction guaranteed. Thanks again.

31 March 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Babu,

Thank you so much for sharing this.

We’re really glad to hear you appreciated the 90-day trial period and that it gave you enough time to properly evaluate the product. It’s also great to know our team was able to support you with return options and get your refund processed promptly.

We truly value your feedback, and it means a lot to hear that you found the experience professional and customer-focused. That’s exactly what we aim for.

If you ever need anything in the future, we’re always here to help.

RejuvaCare Customer Support Team

Rated 5 out of 5 stars

Customer service was very helpful when…

Customer service was very helpful when reaching out for order status as well as unknown charges. They rectified immediately. Thanks.

14 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Kate,

Thank you for your feedback.

We’re really glad to hear our team was able to quickly help with your order status and clear up the unexpected charges. It’s great to know everything was resolved right away for you.

We appreciate you taking the time to share this, and we’re always here if you need anything else.

RejuvaCare Customer Support Team

Rated 5 out of 5 stars

Lost in transit

I recently made a purchase from Rejuvaknee,and after a month I still hadn't received the product. When I got in touch with customer support I was surprised when they offered to re-send my order with no delay/and no questions. When I do receive the product, I'm sure it will work fine and I will feel years younger. Thanks again Bernadeth, Jaymie, and Justine.You gals went above and beyond what most customer support teams would have done. Mike Wieland

10 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Mike,

Thank you so much for your kind and thoughtful feedback! We’re glad to hear that our team was able to assist you promptly and turn your experience around. We’ll be sure to share your appreciation with Bernadeth, Jaymie, and Justine—they’ll be thrilled to know they made a positive impact.

We truly appreciate your patience and support, and we hope you enjoy the product once it arrives!

Best regards,
RejuvaCare Customer Support Team

Rated 1 out of 5 stars

Video complicated completion of order

I submitted my order, then received an email that my order still needed to be completed. I resubmitted the information. A couple of hours later I received emails that two orders had been processed and were being shipped.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing & Alarming Ordering Process, Plus Card Later Used Fraudulently.

My brother was very excited to try this product, so I tried to order it for him. After my credit card rejected the online order 3 times, saying it was fraud, my friend tried to order it using her credit card. She received the same responses, so we ordered a different item from Amazon that promised delivery the next day. Today, we both received confirmations from Rejuvaknee that our orders were in process. I successfully cancelled my order(s), but so far, my friend has not received confirmation that her order was cancelled. (FOLLOW UP: They did cancel her order, but kept $20 as a restocking fee. She reached out, and they agreed to credit that $20 as well.). I'm disappointed because my brother was really excited to try this item, but the ordering issues left a bad taste in my mouth, and I'm reluctant to try to place the order again, risking multiple payments. We'll never know if this could have been an amazing product, but until they get the wrinkles ironed out in their ordering process, I'm not willing to try it again.

FOLLOW UP: My friend and I both had fraudulent charges for unknown companies using the cards we attempted to use to make this purchase. Mine was 7 days after the initial purchase for $19.99, and my friend's was 10 days after for $19.97. I will never do business with Rejuvacare, and advise others to be cautious and watchful. DO NOT ATTEMPT TO BUY THIS PRODUCT.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

response rates and follow up…why talk

response rates and follow up conservations are good, but product deliver y sucks taking too long...

11 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Ruben,

Thank you for your feedback. We’re glad to hear that you’re satisfied with our response time and follow-up support. We sincerely apologize for the delay in product delivery and understand how frustrating that can be.

Thank you for your patience and understanding while we work to address this issue.

Our customer hotline is available Monday to Friday, from 8AM to 11 PM EST, at +1 302-261-9613, or you can email us at support@myrejuvacare.com. Please feel free to contact us during those hours if you have any questions or need assistance.

Regards,
RejuvaCare Customer Support Team

Rated 4 out of 5 stars

My bank thought this was a fraudulent…

My bank thought this was a fraudulent site.
Other than that the experience was okay.✅

11 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Ray,

Thank you for sharing your feedback with us. We’re sorry to hear that your bank initially flagged the transaction as potentially fraudulent — we understand how that can be concerning and may have caused some hesitation during your purchase.

Sometimes banks place temporary holds on new or unfamiliar merchants as a precaution to protect cardholders, but we completely understand how it can affect the overall experience. We’re glad to hear that aside from that, everything else went okay.

If you ever plan to place another order and want to avoid this, you can let your bank know in advance, or feel free to reach out to us and we’ll be happy to assist in any way we can. We’re always here to help ensure a smooth and worry-free experience.

Thank you again for your feedback and for giving us the opportunity to serve you.

— RejuvaCare Customer Support Team

Rated 2 out of 5 stars

INEFFECTIVE

Product came incomplete. They had to send an extension cord. Never sent the charger. Do not like having to pay shipping fees to return it. Product is difficult to use and was ineffective.

11 April 2026
Unprompted review
Rated 1 out of 5 stars

I have tried to CANCEL my order minutes…

T have tried to CANCEL my order minutes after placing because I did not know the cost was in USD until the order was placed. I was sent to a login from support at rejuvaKnee.com and I still cannot find a way to CANCEL MY ORDER.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

Restocking Fee Nightmare and Rip Off

I ordered the rejuveknee, and got frustrated with the long video's, trying to get me to buy more products, so I emailed them and requested for my order to be canceled. I had enough of them telling me, if I hit the back key, I would be billed double; havingme to watch the long video's, one after another. At that point I was done, Customer Service emailed me and told me that they would cancel my order but they were going to keep $20 for a restocking fee. It should have not been a restocking fee, because I canceled my order 10 minutes after placing it, plus it was night time. I'm done with this company, and will never order anything from them again.

8 April 2026
Unprompted review
Rated 1 out of 5 stars

It's been since 7/15/25 when I placed…

It's been since 7/15/25 when I placed order with Rejuvare. Have not received anything nor refund. Was being billed $37.95 for a monthly service that I didn't request, which I cancelled but didn't receive a refund. Buyer be ware!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The man on the phone was AMAZING!

The man on the phone was AMAZING!! He helped me place my first order with them. He was very helpful and supportive. Thank you so much 😊

9 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Pam,

Thank you for your kind feedback! We’re delighted to hear that our team member was able to assist you with your first order and provide helpful, supportive service. We’ll be sure to share your appreciation with him.

We truly value your support!

Best regards,
RejuvaCare Customer Support Team

Rated 5 out of 5 stars

Foot Renew Brings Better Steps & Sleep

The FOOT RENEW brings comfort to tired, swollen feet. Errors made in ordering can be easily corrected by their support-service representatives. I would especially like to commend Ms. Yvonne for how she helped me with an order with an acknowledgement for an error made in double-billing. The only difficulty I found was in your live agents & services not being available to us since your time zone in the east is in the opposite time zone of the U.S. in Hawaii & there was no way to stop an unneeded duplicate order. The long video caused this problem, so may I ask that it be presented more clearly without causing double orders.

7 April 2026
Unprompted review
RejuvaKnee logo

Reply from RejuvaKnee

Hi Mae,

Thank you so much for sharing your detailed feedback! We’re delighted to hear that the FOOT RENEW has brought comfort to your tired, swollen feet—that’s exactly what we hope for with every customer. 😊

I’m also thrilled to hear that Ms. Yvonne was able to assist you so effectively with the double-billing issue. We truly appreciate you acknowledging her efforts; we’ll be sure to pass along your kind words to her.

I completely understand your frustration with the time zone differences and the challenges it caused with live support, especially regarding the duplicate order. Your point about the video presentation is very valid, and we will definitely review it to see how we can make it clearer and prevent any confusion in the future.

Thank you again for your patience and for providing such thoughtful suggestions—they help us improve and serve our customers better. If there’s anything else you need or any way we can assist with your orders moving forward, please don’t hesitate to reach out.

We truly appreciate you and your support!

- Rejuvacare Customer Support Team

Rated 1 out of 5 stars

Never received product

Never received product. Was told there was an issue with the delivery that I had "moved" and did not provide a "forwarding address" all of which are not true. I would like to add that within 48 hours of placing my order, there was attempted fraud on my credit card that I only use at 3 places and have used it no other place in years…. Finally had I known it was shipping from China, I never would have ordered it in the first place. Steer clear of this company.

2 April 2026
Unprompted review

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