In SG service is good but I bought a roaming eSim through the app for MyRepublic Everywhere and once I have paid for it, it takes me to the MyRepublic Everywhere app to download eSim but says the ap... See more
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I received an email from MyRepublic stating that my Payment card had expired, I checked my card and this was untrue. I went to MyRebublic Chat line and was very frustrated that it did not allow to spe... See more
Company replied
useless service slow speeds. reconnected to old isp instantly back to full (95+) 100nbn speeds vs 50ish from these jokers. on top of that was only connected a week yet was billed full month.... See more
Company replied
I am more than blown away with how consistent the speeds are however the only thing I would advise new customers is that the support is quite poor. The live chats take ages for the simplest response a... See more
Company replied
Company details
Written by the company
MyRepublic was the first purpose-built National Broadband Network internet service provider in Asia Pacific, we provide ultra-fast internet services to Singapore, and New Zealand, and Australia. We provide internet connectivity on a network that’s optimised to deliver high performance to your home.
Contact info
PO BOX 7081 Alexandria, NSW, 2015, Sydney, Australia
- myrepublic.com.au
3.0
Average
756 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Zero wait time on live chat
New connection issue - resolved swiftly with knowledgable and helpful support technician. Zero wait time on live chat. Thanks guys :)
22 November 2021
Unprompted review
Reply from MyRepublic Australia
Hi emjaydz,
Thank you kindly for the 5-star review. We are passionate when it comes to our customer's time. Hence, we address issues via live chat once they arise. We are glad that our core values resonated with you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Quick Response and Great customer service 👍
I like My Republic for their quick response and resolution for my requests. They are one of the best ISP in town.
12 November 2021
Unprompted review
Reply from MyRepublic Australia
Hi James,
We are grateful for your 5-star review. It's really amazing to hear that you received timely support in regards to your raised requests. We work hard to meet such expectations and we're happy to hear we hit the mark for you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Easy to talk to
Easy to talk to. Answered all questions.
Will definitely be making recommendations to family and friends ☺
10 November 2021
Unprompted review
Reply from MyRepublic Australia
Hi Tania,
We appreciate the 5-star review! We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Lauren
Lauren was an absolute legend how is it that I've spoken to 4 other people from myrepublic and I've now been overbilled for 2 months but she sorted it out in one hour thank you so much
Got my refund back for the overbilled months and it took her less than 20 mins, 4 other people couldn't make it happen at all.
4 November 2021
Unprompted review
Reply from MyRepublic Australia
Hi Joe,
We are grateful for your 5-star review! We couldn’t be happier that Lauren provided you with a great customer experience. She is a true asset and we are lucky to have her on the team. Your feedback regarding your previous live chat interactions has been relayed to the Customer Experience team.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
It was passed my comprehension for a while but I had helpp
November 2022 Allproblems resolved, I admit I neede help from a computer expert but all the problems have been fixed. Glenys Dimond
2 November 2021
Unprompted review
Reply from MyRepublic Australia
Hi Glenys,
Our mission is to help our customers achieve a seamless experience in all of our digital platforms. Reciprocating your trust is an essential part of our success. We're glad to know that your raised issues have already been sorted out.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
I have always had great service :) from My…
I have always had great service from My Republic.
The customer service has always been fantastic and I don't recall having any issue with outages in the almost years that I have been a subscriber.
Well done My Republic. Happy to recommend you to all my family, friends and colleagues :)
2 November 2021
Unprompted review
Reply from MyRepublic Australia
Hi Lorraine,
We appreciate the 5-star review! It is always a great feeling to know when we have succeeded in providing our customers with a top-quality service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Excellent service
Excellent service. Friendly staff, knew exactly how to resolve my issue and all with a minimum of fuss. Highly recommended.
28 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Robert,
We appreciate the 5-star review. Knowing that you had such an amazing experience with the service and customer support is the best thing we could hope for. Your recommendation means a lot to us. We look forward to serving you for many years to come.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Efficient and Helpful Tech Support
After my internet connection dropped out, I used my mobile phone to go to their support page and opened a live chat session. A bot took my details, ran me through basic troubleshooting and then directed me to a customer service rep who helped me from there on.
It was a simple, efficient and frustration free experience with the added bonus of no hold time on the phone!
20 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Adam,
Thank you kindly for the 5-star review! We embrace technology and use it to create true value for our customers by doing things a little bit differently. Our team is multi skilled. You don't need to put up with lengthy IVRs or wait times anymore and we can answer your questions on the spot. Hence, eliminating the industry practice of being transferred to multiple departments just to get your concern sorted out.
We are happy that you receive a great service from our Live Chat team.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
I would rate this company less than one…
I would rate this company less than one star if that was an option. MR is a Singaporean based retailer ISP. You can't ask for a phone call to get help, all troubleshooting is done via a chat app built into the MR website. BIT OF AN ISSUE IF YOUR INTERNET DOESN'T WORK RIGHT?
Customer service is downright insulting because the local wholesale technicians are not on MR payroll and will charge MR a bill. Trying to get a person that has qualifications to determine why your internet speed is so low is like pulling teeth.
My new provider remotely transferred me to their service, and just like flicking a switch, I had the full internet speed once again. Then I get this email, that I find threatening:
Hi Phillip,
I understand you've requested to terminate your account as a result your (sic) internet performance.
We may only facilitate LFC technicians to check the Fibre network up to the demarcation point between their network and your household, however, I do not believe the Fibre network is at fault.
One of our senior agents attempted to troubleshoot with you over the phone on October 6th 2021, but you declined troubleshooting assistance quoting "I am not going to do your job for you". I understand there are circumstances that may prevent us from troubleshooting together, however (sic) our terms and conditions outline that assistance with troubleshooting is required prior to a technician dispatch. It is disappointing that we were not able to determine the cause of your issues.
Your internet connection has been down for 6 days and we have not received any communication from you, so I'll take it you've moved on to a new service provider on Port-2 of your Fibre unit - which has not sent us a "losing service" notification. May you please confirm if this is true and we'll schedule your termination for the end of your current billing cycle on the 31st of October 2021.
Now I actually did do all of your tests in later follow up chats that have been seemingly "forgotten" where the network tests that my republic demanded I do (involving uploading a foreign executable file to my PC), then querying if my 1000/1500 LAN connection was responsible for the bottleneck, despite my statement that all wiring was cat6, new and tested (and as the new provider has shown, not the cause of the bottleneck). Now as you can see all responsibility has been placed on me once again and to top it off they are ignoring termination dates communicated by my new provider and are charging me for a service that is A) not what can be considered *Contractually fit* and B) is not in use.
But lucky for me I screenshotted every test and got a copy of the chat transcript.
Back off My Republic.
20 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Phillip,
Thank you for your feedback. At first, it would be challenging to contact us when you have no internet. You may likely contact us using your 4G mobile which is being utilised by the majority of our customers who at first share the sentiments as yourself. They are starting to appreciate the Live Chat Support. When you Live chat with us and if we deem that an outbound call is necessary to resolve your concerns, we will arrange a call back suitable to your availability.
A Service Assurance Manager has been looking after your case. At MyRepublic, we take your feedback seriously. Since you are still dissatisfied, a Solutions Manager has been assigned to your case. We’ll work with you to address your complaint quickly, in an objective, fair and transparent way. A Solutions Manager will reach out to you tomorrow.
Update: 26/10/2021
We understand you've requested to terminate your account as a result of your internet performance. We've offered assistance over the phone to troubleshoot your connection issues which are required for a technician dispatch but you declined. We've assigned a Solutions officer to your complaint and he has sent an email to finalise your account.
We are sorry to see you go. We respect your decision to opt-out of the resolution process. We appreciate you for being a memorable part of our journey and everything you've done to make our brand the best it can be.
In case you feel like continuing your service in the future, feel free to reach out to us via Live Chat.
Regards,
John
Absolutely the worst customer service…
Absolutely the worst customer service ever. Firstly my service has been dropping in and out for 2 hours at a time and I couldn't get anyone to assist with this issue . So I decided to leave and use another supplier . I have just spent 2 hours on the chat line trying to tell them my invoice due date of 12th October was actually 21st October as per their statement( copy of Which I sent them) then they tell me the account number on my account is incorrect even tho its the one showing on the statement and when I login to my account. Stear well clear unless you want a nervous breakdown.
18 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Elizabeth,
We always aim to provide the best customer service we can so it's disappointing to hear you've had such a bad experience with us. We would like to investigate your billing issues and resolve them as soon as possible.
Kindly send an email to feedback@myrepublic.net with your account details.
Regards,
John
I got the impression it was run by two…
I got the impression it was run by two guys in the toilet block of an abandoned office complex in china.
Rang up to ask when my line was going to be provisioned (almost a week after the modem had arrived) and by the end of the two and a half hour on hold time i had already signed up for a rival ISP and *had the line provisioned by the new provider* before i had even spoken to someone from My Republic.
For those reading until the line is provisioned, they have not commenced your service, and you are not obliged to continue the contract.
17 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi,
We appreciate your feedback. We are big on transparency when it comes to order activation process. The delivery ETA for the modem is 4-7 business days. We always ensure that the customer has already received their modem before we activate the service. Anyway, we're saddened to know that you have already switched over to a new ISP. We would like to resolve any underlying issues you may have with our services. Kindly send an email to feedback@myrepublic.net with your account details.
Regards,
John
Big name brands aren’t everything!
My republic is great value for money. The speed and performance is just as good as any other more commonly heard Internet providers. I have recommended my republic two friends who are also pleased with the result. Big name brands aren’t everything!
13 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi TROY,
Thank you kindly for the 5-star review! We believe that great coverage and best value for money are what will win our customers’ trust.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
I don't hate dealing with these people - which is a win!
These guys are always better than I deserve, they fix my issues and are god-tier level polite while dealing with me.
12 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi,
It is our pleasure to provide you with only the best customer support and service. Our Team here at MyRepublic is really glad to hear about your experience with us.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
MyRepublic personable Customer Service is non-existent
In New Zealand, my experience of the Customer Service provided by MyRepublic has been horrible.
For over 3 months, we were trying to speak to someone about changing our account used for monthly payments.
Apart from robotic replies, no one was contactable, so, we were forced to cancel our account and service.
We have now connected with a BroadBand provider who is a Customer centric provider.
For the lack of personable customer service, that reason alone,
I highly recommend their service should be avoided.
I am now a Very Unhappy previous Customer, unhappy enough to need to
register my disappointment publicly about MyRepublic.
12 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Michael,
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers.
Please reach out to me directly at jan.gaspay@myrepublic.net with your full name, complete address, and contact number at your earliest convenience.
Regards,
Jan
Fast and easy setup
Fast and easy setup, great speeds, reliable and best price
11 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Laurence,
We believe that great coverage and best value for money are what will win our customers’ trust. Reciprocating your trust is an essential part of our success. We are lucky to have a growing community of loyal customers.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Fantastic service provider
Fantastic service provider. No issues with ping, drop outs or connection issues; and if there is a disruption to service due to a fault then it is recognised quickly and addressed. I am extremely satisfied with MyRepublic and would recommend them to anyone.
11 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Ben,
Being fantastic is the core of everything that we do for our customers. We are happy that this resonated with you from on point customer service and reliable connection. We will continue to be great at we do for customers like you who values the difference we are making.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Been with MyRepublic for years…
Been with MyRepublic since NBN was available in my area (years). Was easy to setup, download speeds are fast and I've never had a problem the whole time.
Highly recommended. A+++
9 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Adam,
Thank you for being a loyal customer. We are delighted to read about your satisfactory and reliable service.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Reply from MyRepublic Australia
Hi Dirk,
It's really amazing to hear that you received timely support in regards to your plan change request. We work hard to meet such expectations and we're happy to hear we hit the mark for you.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Reliable & Responsive
MyRepublic has been reliable and has always provided excellent customer service via chat or email. We have been with Myrepublic since 2018
7 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Liliana,
Our mission is to help our customers achieve a seamless experience in all of our digital platforms. Reciprocating your trust is an essential part of our success. We are lucky to have a growing community of loyal customers.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
Very happy with this ISP
The product i use does everything that they claim. I am very happy with the service.
7 October 2021
Unprompted review
Reply from MyRepublic Australia
Hi Wynne,
We always strive to provide our customers with the best service possible and are glad to hear you are having a great experience with us so far.
ICYMI: Refer as many friends and family as you like to MyRepublic and if they order an nbn™ broadband service, you will receive $50 in account credit for each friend you refer, once their service has been activated. Link: https://myrepublic.net/au/refer-a-friend/
Should you need any assistance or would like to provide feedback on how we can better serve you, feel free to contact us via Live Chat between 9:00 AM - 8:00 PM AEST from Mondays to Fridays and 9:00 AM - 5:00 PM AEST every Saturday
Regards,
John
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