RingGo - The UK Pay by Phone Parking App Reviews 

2,307
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 235 reviews, most reviewers were let down by their experience overall. Customers frequently struggled with the mobile application, reporting endless loading errors, frustrating login failures, and verification codes that never arrived. Many people experienced severe difficulties trying to process payments, because credit cards were repeatedly rejected and unexpected convenience fees added substantial frustration. However, some customers also noted that poor network signals in remote parking areas made accessing the digital platform nearly impossible. Reviewers additionally complained about receiving expensive parking fines after experiencing system failures or being unable to complete transactions successfully. Visitors mentioned that physical cash alternatives were frequently unavailable or broken, leaving them stranded without viable payment options.

What people talk about most

Payment

Users describe negative interactions with payment, expressing widespread frustration with dysfunctional... See more

Application

Clients share profound dissatisfaction with the application, highlighting persistent connection errors and... See more

User experience

People report negative experiences with user experience, highlighting frustrating difficulties with app... See more

Price

Reviewers mention negative feedback about price, expressing intense frustration over unexpected high costs,... See more

Location

Reviewers highlight ambiguous aspects of location while noting that parking spots can be difficult to find or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Unclear account emails, often with data missing. There is only a chat service, it's not possible to speak to any agent live which seems discriminatory. Everything needs to be done on the app, but then... See more

Rated 1 out of 5 stars

Scummy company. Charges a "convenience fee", which is an illegal booking fee as per recent legislation. Does not allow you to extend your booking but forces you to pay for a whole new session,... See more

Rated 1 out of 5 stars

My worst nightmare being forced to us RingGo! Location Stembrook Street carpark Dover Didn't have the App! so called the telephone as per sign requires, Advised Car reg, colour and location as r... See more

Rated 1 out of 5 stars

Absolute disgrace of a company. I have accidentally entered the registration of an8ther vehicle in my possession for 2 full 24 hr stays. Had a penalty in the post. The image clearly shows the license... See more


Company details

  1. Car park

Written by the company

RingGo let's you take control of your parking. With car parks across more than 450 towns & cities throughout the United Kingdom, you can simply park, pay and get on with your day.


Contact info

1.2

Bad

TrustScore 1 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(2,307)

215 reviews in the last 12 months

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Rated 1 out of 5 stars

You're running late...

You're running late, but you've successfully found a parking space and you think you might make your appointment on time, however, the only way to pay is via the Ringo app. I hate to say it, but the chances are you'll still be late.
You'll follow the instructions, attempt to pay but you'll invariably get an error occured try again message. So you'll repeat a few times, then it'll tell you to phone a number.
I hate this app.
You're better off 'paying by phone' if you know what I mean...

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Woefully poor and unreliable

Woefully poor and unreliable. An app that seems to have tech from the 1980s. Their server is down more often than not, meaning it's impossible to pay for your parking. Their parent company Arrive's CTO, Sandesh Bhat is clearly out of his depth. I am embarrassed for him. Any company using this app needs to urgently review and move to another. Shocking service

16 July 2026
Unprompted review
Rated 1 out of 5 stars

Totally unprofessional and disgraceful…

Totally unprofessional and disgraceful company.
RingGo seem to have mastered the art of treating their customers with contempt judging by all the negative reviews on here. Charged me for a week's parking instead of the two days I booked and then made me spend over two hours trying to get a refund. Treated me extremely disrespectfully and could not really have been more unhelpful. One of the worst companies I have ever dealt with and the Trustpilot reviews say it all.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Very poor

Very poor. Hasn't worked properly for weeks. Tried reinstalling the app but still getting error messages. It is also very slow, and costs more than using cash.

9 July 2026
Unprompted review
Rated 1 out of 5 stars

VERY MUCH LESS THAN ZERO STARS

Less than zero.
An awful spiv style company given contracts by councils and the like. The executives that give out these contracts should be dismissed for dereliction of duty.
Trying to pay a very small parking fee by credit card saw me use 3 cards all with plenty of credit on them. The issue the authentication process. The codes didn't come through. Well actually about a dozen came through after I'd finally managed a payment.
I've always resisted apple payment , but despite me not setting it up- this company managed to create it without my authority . And they got their 3.75. I rarely use city of York Car Parks . I will plan my routine more carefully and not get involved in their poor quality service again .
Less than Zero stars awarded to Paygo and their clients.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

This has got to be the worst parking…

This has got to be the worst parking app on the market. I have tried using Ringo go several times without success, and always with endless issues. The other day I spent at least 15 - 20 minutes trying to pay the parking fee in Hampstead, using the Ring go app but yet again nothing worked. So I gave up in frustration. All car park owners should provide alternative methods of paying car parking fees like cash or card, especially knowing the reputation of this particular app which is notorious for not working.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Got a PCN did pay for parking just…

Got a PCN did pay for parking just forgot to change the reg number as the car now has a private plate paid the PCN email to say it’s paid and closed no pending action in the app. Still getting harassed and text messages saying there is still an outstanding PCN and we are going to get futher charges. Shocking company will never park in ring go car park again lucky ours in our town are a different company and never had an issue with them.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

This is a rip off company I paid £9 for…

This is a rip off company I paid £9 for the day at zone 3810 DOVER uk they messaged me for more money after 5 hours. I am trying to get a refund The phone number doesn’t connect the email is incorrect and they obviously don’t operate legally. I contacting the council to report this.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Scam parking app

Scam parking app. better if others recommend other UK parking apps.

To other tourists who visit this country, refrain from using this scam app.

I pressed 20 min and the app made me book whole day and I could not stop the parking lol.

it's scam app.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. I was significantly overcharged for parking by a council owned Ringo managed car park. Within 24 hours of reporting my complaint and providing suitable evidence to show that I had used the car park for less than 2 hours and not 17 hours, the amount for which I was charged, Mark, the customer services agent corrected my invoice and authorised a refund.

29 June 2026
Unprompted review
Rated 1 out of 5 stars

Beyond a joke

There isn't enough space to include all the faults with this company at Northumberland council and rail station car parks. Every time I've tried to use the Ringo app it has either been a time consuming hassle or a failure, often due to poor connections on both EE & Vodaphone networks. Not surprising given the remoteness of some locations in this most rural of English counties.
Train companies and councils must stop using Ringo and revert to more conventional payment systems but I guess that would reduce their revenue from false fines etc. All by design one must assume.

28 June 2026
Unprompted review
Rated 2 out of 5 stars

Parking at Cromford Meadows today

Parking at Cromford Meadows today, looked how to pay but all the options I had was to pay via the app. My issue is that the cost on the board for Parking did not account for the privilege of paying on the app so although only 40 pence you have not got to service the machine no power no purchase of the machine so all in all you are saving a fortune, but we still have to pay for dealing with the payment direct to your bank account 10% more than the fee to park!!
Can this be expanded please

28 June 2026
Unprompted review
Rated 1 out of 5 stars

I have an account with Ringo

I have an account with Ringo. Can’t reset the password. Verification emails never arrive. Ask to be sent a verification code by SMS and they say they’ve sent it by email. Guess what happens - nothing. Awful parasitic company!

28 June 2026
Unprompted review

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