I live with roommates and don't really want them seeing what I order. Every package I've received comes in a plain brown box with no logo and a generic return address. The shipping label doesn't say a... See more
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Review summary
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Reviews shaping this summary
Started with the hair program and saw good results after a few months. Decided to try the skincare program next for some old acne scars. The process for switching was easy. Just filled out a new quest... See more
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I was worried I would have to do a video call with a doctor. That's not the case here. Everything is done through messages and forms. You answer questions, upload photos if needed, and a provider revi... See more
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I've always had fine hair but it got significantly thinner after I turned forty. My ponytail went from thick to about the size of my pinky finger. I tried expensive serums and laser combs with no real... See more
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Company details
About MyRocky
Written by the company
Online Healthcare, with no friction.
MyRocky is a Canadian online healthcare platform focused on making care easy, private, and accessible. We specialize in discreet treatment options, including erectile dysfunction, hair loss, weight loss, mental health, and skincare—all from the comfort of home.
Our simple online process connects patients with licensed healthcare professionals who review each case and provide personalized care. There are no waiting rooms, no pharmacy visits, and no judgement—just straightforward support and discreet delivery in unmarked packaging.
At Rocky, we believe taking care of your health should feel comfortable and confidential, which is why we’re committed to providing a friendly, secure, and hassle-free experience.
Rocky’s Commitment to Your Health
Written by the company
- Expert Care, Discreet Delivery – Healthcare on Your Terms
- At Rocky, we believe healthcare should be accessible, personalized, and discreet. Our expert-backed treatments empower men to take control of their health—without long wait times or unnecessary barriers. We provide direct, immediate access to licensed Canadian healthcare providers and offer clinically proven treatments tailored to your needs. Every prescription is reviewed by a licensed professional, and you can connect with your provider through our secure, confidential messaging platform 24/7. All medications come from our CA-certified pharmacy and are available at affordable, transparent pricing. Your order is shipped fast and discreetly—we respect your privacy and never use your data for promotional purposes. If your order is lost, stolen, or incorrect, we’ll work to make it right. Your health and satisfaction are our top priorities. No waiting rooms. No hassle. Just expert care, delivered to your door.
Contact info
Unit 15 - 5270 Solar Drive, L4W 5M8, Mississauga, Canada
- 416-900-1444
- contact@myrocky.ca
- myrocky.ca
Personalized Treatments, Fast & Discreet
4.4
Excellent
2K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Janky website,Excellent customer service
The website was slightly janky to navigate and I was unable to execute the functions that I meant too (create a new order and pay for it) but upon requesting help via their chat box I was connected with a real operator almost immediately who was very helpful and fast in performing the functions.
22 January 2026
Unprompted review
Reply from MyRocky
Hi Chad,
Thanks for the honest feedback — we really appreciate it 🙏
Sorry about the hiccups on the website, that’s never ideal. The good news is we’re glad our live chat team was able to step in right away and get everything sorted quickly. Real people, real help, no waiting around.
If you ever run into anything else or need a hand in the future, feel free to reach out at contact@myrocky.ca. We’re always happy to help and we’re continuously working to make the experience smoother!
Reply from MyRocky
Hi there,
Thanks for sharing your feedback! We’re glad to hear you found our service fast and the medication effective — that’s always our goal.
If you ever have questions or need support along the way, don’t hesitate to reach out at contact@myrocky.ca. We’re always here to help!
Buyer beware. Will threaten you.
Buyer beware. Will threaten you with legal action if you dispute a $60 service charge where NO services were provided (after months of payment). Do not trust these kinds of people with your health. Awful.
"As outlined in prior communications, our investigation confirmed that:
You authorized the transaction through your verified Rocky Health account;
You accepted the Terms & Conditions, including all billing policies;
The services associated with the transaction were fully and properly delivered; and
No valid grounds existed for any dispute or chargeback.
Your bank’s prior reversal of this legitimately authorized transaction resulted in an improper benefit and a breach of contract. That matter has now been corrected through the repayment that we have received.
Please be advised that any attempt to dispute, reverse, or otherwise interfere with this repayment– including initiating another chargeback or contesting the payment with your financial institution– will result in immediate escalation without further notice. This includes:
Transfer of your file to an external collections agency;
Commencement of civil proceedings to recover all amounts, administrative fees, damages, and legal costs; and
Where appropriate, referral to law-enforcement authorities for review under section 380 of the Criminal Code of Canada.
Filing a false dispute or attempting to reclaim funds for services knowingly received may constitute fraud under section 380 of the Criminal Code of Canada, which carries potential penalties of up to two (2) years of imprisonment upon conviction.
Rocky Health maintains comprehensive, time-stamped evidence–including identity verification logs, payment authorization records, platform activity, service records, and all communications–which will be provided to the appropriate parties should enforcement actions become necessary.
If you believe this notice has been issued in error, you must respond directly to this email within five (5) business days. Failure to respond will be taken as acknowledgment of this notice and agreement to its terms."
18 January 2026
Unprompted review
Reply from MyRocky
Hi Janey,
We’re sorry to hear this was your experience and appreciate the opportunity to clarify.
As outlined in our terms, the $60 monthly program fee is a platform fee that applies to all members enrolled in the Weight Loss Program. It covers access to the prescribing clinician, pharmacist oversight, secure medical messaging, and the operational and regulatory work required to safely support treatment - including medical review, ongoing eligibility assessments, and monthly prescription issuance.
In this case, the subscription was not paused or cancelled prior to renewal, and a chargeback was filed even though the fee was applied in accordance with the program terms, which our team reviewed and escalated accordingly.
If you’d like to discuss this further, our team can be reached at contact@myrocky.ca.
really good person and very quick and…
really good person and very quick and supportive.
20 January 2026
Unprompted review
Reply from MyRocky
Hi Yeasin,
Thank you for the awesome feedback! 🚀
We’re really glad to hear you had such a positive experience and that our team was able to support you quickly. Being helpful (and fast!) is always the goal, so this means a lot to us.
If you ever need anything else, don’t hesitate to reach out at contact@myrocky.ca — we’ve got your back!
Thanks again for taking the time to share this!
This company is a SCAM
This company is a SCAM. Please do yourself a favour and avoid them
EDIT:
This company has claimed to have reached out but I have received 0 emails & 0 phone calls from them, yet the number of spam / scams calls I get skyrocketed since though! My physical letters have gone unanswered as well. Do not trust them with any of your personal, medical, or financial information.
28 December 2025
Unprompted review
Reply from MyRocky
Hi Michael,
We’re sorry to see this feedback and take claims like this seriously.
We’ve attempted to reach out multiple times via both email and phone but haven’t been able to connect. We also haven’t seen any prior inquiries from your account that would allow us to investigate the concern further.
Rocky Health operates as a legitimate healthcare service supporting thousands of patients across Canada. If you’re open to it, we encourage you to contact us directly at contact@myrocky.ca so we can review your situation and address any outstanding concerns.
Trisha was amazing as she understood my…
Trisha was amazing as she understood my issue and immediately assisted me to help! Great place and great service!
20 January 2026
Unprompted review
Reply from MyRocky
Hi Manny,
Thank you so much for the wonderful feedback! 🚀
We’re so glad to hear that Trisha was able to jump in right away and get everything sorted for you. She truly cares about giving the best support, and your kind words will definitely make her day!
If you ever need anything else, we’re always here to help at contact@myrocky.ca.
We appreciate you! 🙌
Perfect customer service
I had the pleasure of chatting with Ellaine V. who responded quickly and professionally.
When asked about fees for cancelling or subscription, Ellaine advised that there were no fees and that I could pause the subscription until I am ready to order again.
I truly appreciate this feature and thank you for making this available.
19 January 2026
Unprompted review
Reply from MyRocky
Hi Andi,
Thank you so much for this wonderful review! 🚀
We’re really happy to hear that your experience with Ellaine was smooth, quick, and genuinely helpful. She’ll be thrilled to know her support made such a great impression!
We’re also glad the pause-subscription option worked well for you — it’s exactly why we made that feature available, so you can take a break without any fees or stress.
If you ever need anything else, our team’s always here for you at contact@myrocky.ca.
Thanks again for taking the time to share your experience! 🙌
fast and easy great services!
19 January 2026
Unprompted review
Reply from MyRocky
Hi Yan,
Thank you for the love!🚀
We’re thrilled to hear everything felt fast, easy, and smooth — that’s the kind of experience we always aim to deliver.
If you ever need a hand with anything, you can reach us anytime at contact@myrocky.ca.
Thanks again for taking a moment to share your experience!
Great communication skill and helpful
Great communication skill and helpful
15 January 2026
Unprompted review
Reply from MyRocky
Hi Dilpreet,
Thank you so much for the kind words! 🚀
We’re really happy to hear that you found our communication helpful — that’s exactly what we aim for every day.
If you ever need anything else, we’re always here for you at contact@myrocky.ca.
Appreciate you taking the time to share your experience! 🙌
I ended up canceling an order for…
I ended up canceling an order for personal reasons and had no issues at all. Chat was quick and easy.
12 January 2026
Unprompted review
Reply from MyRocky
Hi Phil,
Thank you so much for the awesome review! 🚀
We’re really glad to hear that cancelling your order was smooth and stress-free. Life happens, plans change — we totally get it! Our team’s always here to make things quick, easy, and painless.
If you ever decide to come back or need help with anything at all, you can reach us anytime at contact@myrocky.ca.
Bought Zonnic from Rocky Health and it…
Bought Zonnic from Rocky Health and it arrived super fast. Easy order and no issues at all with the delivery. Totally recommend it.
3 January 2026
Unprompted review
Reply from MyRocky
Hi Oscar,
Hi there,
Thanks so much for taking the time to leave a review. 🚀
We’re really glad to hear everything went smoothly and that your order arrived quickly. It means a lot to know you’d recommend us.
If you ever need help with anything down the line, you can always reach us at contact@myrocky.ca.
They placed an order automatically and redeemed the money
They placed an order automatically and withdrew money from my bank account. I called, emailed, and messaged them on their website within two hours, but no one responded.
When they finally answered the next day, the customer service representative was polite but kept insisting that they do not offer refunds, without properly addressing the situation.
Poor communication and unacceptable business practices
4 January 2026
Unprompted review
Reply from MyRocky
Hi Reza,
Thank you for sharing your feedback. We recognize this situation was frustrating and understand why it felt upsetting.
The order was generated automatically under an active subscription, and payment was processed accordingly. While we aim to respond as promptly as possible, messages received outside of business hours or during high-volume periods may be addressed the following business day.
When we connected, our team explained the applicable policies related to order processing and refunds. While this information did not align with your expectations, it was shared to ensure clarity around how the service operates.
We appreciate you taking the time to speak with us directly and share your concerns. If you require any further assistance, please feel free to reach out at contact@myrocky.ca.
very poor customer service
very poor customer service. I had been charged for a prescription before a Dr reveiwed it. I decided a few hours after my order that I wanted to cancel it, so I emailed and called t them multiple times and after 5 days I finally got a response saying that it was too late to cancel becasue it was already being processed. Somehow by them not answering my emails and phone calls they think they have the right to charge my card and get away with it. Its too bad because I had multiple products that I was buying from them on a recurring basis. I have cancelled those products and have taken my business elsewhere. Really sucks because I really enjoyed using their products.
27 December 2025
Unprompted review
Reply from MyRocky
Hi S.W.,
Thank you for following up and for taking the time to share your experience. As discussed, we acknowledge your concerns and appreciate you taking the opportunity to speak with our team directly.
At the time your cancellation request was received, the order had already entered processing. That said, we value all customer feedback, as it helps inform how we continue to refine our processes and communication - particularly during high-volume periods.
While we understand your decision to explore other options, we appreciate the time you spent using our services.
Should you require assistance in the future, our team can be reached at contact@myrocky.ca.
Excelente service and support
29 December 2025
Unprompted review
Reply from MyRocky
Hi Giselle,
Thank you so much for the kind feedback—we’re glad to hear you had a positive experience with our service and support. We truly appreciate you taking the time to share this.
If you ever need anything in the future, feel free to reach out to us at contact@myrocky.ca.
Great service and incredible product
Great service and incredible product. thank you
22 December 2025
Unprompted review
Reply from MyRocky
Hi Wayne!
Thank you so much for your kind words! 🚀
We’re thrilled to hear you enjoyed both our service and product — that’s exactly the experience we aim to provide!
If you ever need anything else, just reach out to us at contact@myrocky.ca.
Merci à mr jaymmee pour son aide
Merci à mr jaymmee pour son aide. Vraiment my rocky une pharmacie à l'écoute de ses clients. Félicitations.
24 December 2025
Unprompted review
Reply from MyRocky
Bonjour Paul !
Merci beaucoup pour vos gentils mots ! 🚀
Nous sommes ravis d'apprendre que Jaymee a pu vous aider et que vous vous êtes senti écouté - offrir un service attentif est ce que nous nous efforçons de faire chaque jour.
Si vous avez besoin de quoi que ce soit d'autre, nous sommes toujours à votre disposition à l'adresse contact@myrocky.ca.
Amazing service
Amazing service. Quick and painless! Trisha was amazing!
23 December 2025
Unprompted review
Reply from MyRocky
Hi Josh!
Thank you so much for the wonderful review! 🚀
We’re thrilled to hear your experience was quick, painless, and amazing — Trisha will be so happy to hear your kind words!
If you ever need anything else, we’re always here at contact@myrocky.ca.
Great follow up
I had some concerns. They answered my questions rapidly and in a professionnal way.
22 December 2025
Unprompted review
Reply from MyRocky
Hi Jean!
Thank you for your feedback! 🚀
We’re glad we could address your concerns quickly and professionally — providing fast, helpful support is always our goal.
If you ever have any more questions, feel free to reach out at contact@myrocky.ca.
Reply from MyRocky
Hi Steven!
Thank you for your kind words!🚀
We’re thrilled to hear you found our customer service seamless — making things easy for you is what we love to do!
If you ever need anything else, just reach out to us at contact@myrocky.ca.
This has been so simple to finally get…
This has been so simple to finally get ozempic and get my life back! Thank you so much myrocky. Also Michael from your customer service is fire! Changed my address in no time and really responsive.
21 December 2025
Unprompted review
Reply from MyRocky
Hi Garden Girl!
Thank you so much for sharing your experience! 🚀
We’re thrilled to hear that getting Ozempic has been simple and life-changing for you — that’s exactly why we do what we do!
Michael will be so happy to hear your shoutout; he loves helping customers quickly and efficiently.
If you ever need anything else, we’re always here at contact@myrocky.ca.
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