Mysa London Reviews 

Wish I’d come here before ordering. Bad quality products. KEEP AWAY!

Terrible quality. The item looks cheap, poorly made and nothing like the photos on the website. Extremely disappointed and would not recommend this company.

This company is a scam. I ordered leather boots and received plastic, shoddy poor quality goods. They were far too big as well. I asked for a refund and was told there was a high cost in returning the boots so they would partially refund me. I emailed for several months. They said they had processed the refund and blamed my bank. Never got a refund.
Avoid this company . I would like to say more but they make me swear. So so angry with them.

Company is fake, sending worn goods, very bad quality, pretending to be in london and advising to return items at your cost to China. Scam, stay away!

Cheap chinese imitations of whats advertised.. doesnt even look like the product and impossible to get a return!

Their email box is full and they just send you the same automated reply each time..

I ordered a trouser suit when it arrived poor quality didn't fit right I was going to return it but they suggested I exchange it and not return item every time you want to message them inbox is full for the last 4 weeks I gave up suddenly they e mailed again about an exchange now they want all details again photos the lot already sent them twice absolutely shocking customer service still not sorted inbox full again

Ordered a doll for my granddaughters 1st birthday. It arrived in poor quality and they will not respond to correspondence for a refund. Wasted £50

Total scammers. They send a different product to listed on their website, it comes from China several months later, they are NOT based in London, the phone number listed on their website is an invalid mobile number and they never respond to emails.

Scam company. No return address. Cheap poor garment

Mysa London is a scam company. Do not use it. Everything about is is illusory. It is not in London, nor anywhere else in the UK. It is not registered with Companies House and therefore unlikely to be registered with HMRC. An email address is shown, but all emails sent there generate a ‘delivery has failed’ message. A phone number is shown, a mobile number, but ringing that generates a ‘this number is not recognised’ message. The Legal Notice page of their website shows an address in Maastricht, Netherlands; the address is that of the Maastricht Municipal Offices. All of this may help to explain why Mysa does not comply with the provisions of the Consumer Rights Act 2015; the legislation that, amongst other things, protects shoppers from unscrupulous selling behaviours. In my case the item bought was nothing like that advertised and my requests for a full refund were met with delaying tactics and the requirement to return the item, at my own expense, to the warehouse in China.

All of this begs the question of why Google continues to show it as one of the first business to be listed. Should we not expect better from Google?

Mysa London is scam company based in Maastricht , Netherland. They seem to be above UK trading standards law.
This is just one complaint out of thousands .

This company is an AI fake I do not believe Evri even received the the shipment. The CS response is AI generated so don’t be fooled. Amazing the website is allowed to remain as the company was dissolved last year! Don’t Buy!

Total con Artist, goods arrived late and nothing like the garment shown, tried to get in touch to return goods but got no reply , dont buy anything from this site

Fake. Cannot exchange my item. Zero communication. Now their email stopped working and bounced back! Avoid

Oh dear!!
DO NOT order from this company. My bag finally arrived, nothing like the picture, very poor quality. Trying to return it is a joke. Email not recognised, neither is the phone number. I had one reply about returning my goods, then silence. I have taken it up with my credit card company and they have refunded me the money pending an investigation. I might have to give it back
Another dodgy online company 😩

My experience is the exact same as Laura B's. Cheap imitations from China that do not match the items advertised. Isn't this illegal? Trying to get in touch with them, hopelss! The inbox is always full. When you do get through you have to pay about £20 to return items and then to go through the excruciating process of providing a tracking number! DO NOT TOUCH THIS COMPANY!

I should have checked but was in too much of a hurry.Nail fungus laser treatment £33.
Delivered without the transformer or battery who knows?
Send back to China or settle for 20%
This is not legal. Just a scam. Mailbox full deliberate ploy so they don't get a response.

This Co is fake. Their goods are extremely poor quality and they are based in China and NOT IN Netherlands. Their email and mobile phone are not contactable - though Customer Service will be in touch and drag the procedure deliberately on REFUND PROCESS. They will take your money and run. They should be striked off.

No replies to email or phone. Need to return bad purchase and can’t get information. Goods not as described.

Just as the majority of you all, I thought I was ordering from a London company until the tracking number advised being delivered from China. I am disappointed with the quality of the boots I received, again nothing like the pictures. I contacted Mysa and at first received replies to my emails until I was asked to send pictures over and then nothing but full in box for days, despite repeatedly resending. Until I advised I would just contact my card issuers and leave them deal with it. I received a reply within 10 minutes. I settled with a 25% discount as I didn't want the hassle of returning. Lesson learned - check actual reviews on Trust Pilot.