My Site Plan Reviews 

1,072
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 260 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast turnaround times, noting that site plans arrive within hours and make permit applications completely pain-free. People emphasize that the staff is incredibly helpful, responsive, and patient when incorporating requested revisions. Consumers appreciate the clear and professional quality of the drawings, which successfully streamline various home improvement and construction projects. However, some customers also noted that certain dimensions were difficult to interpret, or felt that the basic drawings were too simple and not accepted by local authorities for specific municipal requirements.

What people talk about most

Service

Reviewers mention positive feedback about service, frequently highlighting exceptionally fast turnaround... See more

Response time

People report positive experiences with response time, frequently highlighting that orders and revisions are... See more

Staff

Customers consistently note positive experiences with staff, frequently highlighting exceptionally fast... See more

Website

Users describe positive interactions with website, highlighting fast turnaround times and accurate plans... See more

User experience

Clients share positive opinions on user experience, highlighting fast service, helpful support, and clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my doubts but I faced a much higher price from surveyors in my area so I took a chance. Roberto was absolutely amazing! He accepted the information we had and he used some kind of magic to tur... See more

Company replied

Rated 5 out of 5 stars

From the first contact we made with Lisa regarding our need for a site plan, we were impressed with the knowledge and suggestions that were made to help us determine the best plan to go with. After s... See more

Company replied

Rated 5 out of 5 stars

The service was much faster than anticipated, received a copy of the site plan within hours. After finding out about a county building setback from the road and finding a much smaller home, I had to... See more

Company replied

Rated 5 out of 5 stars

I needed two site plans for the same property and wasn't sure how to handle the submission. I was contacted almost immediately (Ivan) —even though it was late in the day—because they noticed somet... See more

Company replied



Company details

  1. Drafting Services
  2. also in
  3. Architectural Designer

About My Site Plan

Written by the company

My Site Plan

Excellence in Site Planning

My Site Plan is a leader in the site planning industry, recognized for its exceptional service and quality. Founded by Army Veteran, Ryan Crownholm, our company has earned over 7,000 five-star reviews across different review platforms and serves clients in every municipality across the U.S.

  • ✅ Fast 24-Hour Turnaround
  • ✅ Over 7,000 Five-Star Reviews
  • ✅ Money-Back Guarantee
  • ✅ Trusted by 65,000+ Customers

Our team specializes in creating detailed site plans that meet the strictest building department requirements. We stand behind our work with a 100% money-back guarantee.

Get Your Site Plan in 24 Hours


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,072)

255 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Responsive. I was able to work with the staff to…

I was able to work with the staff to fine tune the site plan to my specific needs. And the response time was very quick.

3 September 2026
My Site Plan logo

Reply from My Site Plan

Hello Brenda! Thank you! We're glad our team could fine tune your site plan to fit your needs and provide a quick turnaround. We appreciate your support!

Rated 5 out of 5 stars

just what I needed

They provided just what I needed the next day for a reasonable price. Thanks!!

1 September 2026
My Site Plan logo

Reply from My Site Plan

Hello Lisa! Thank you! We're glad we could provide exactly what you needed quickly and at a reasonable price. We appreciate your support!

Rated 5 out of 5 stars

Extremely fast turnaround and…

Extremely fast turnaround and professional rendering.

15 August 2026
My Site Plan logo

Reply from My Site Plan

Hello Ken! Thank you! We're glad you were happy with the fast turnaround and professional rendering. We appreciate your support!

Rated 1 out of 5 stars

Waste of time and effort

Literal waste of time. None of the instructions were followed, rep was not US based and clearly a second language.

The site plans are not accepted and they require a certified site plan so this was jsut a total waste of money, effort and time thinly disguised as a valuable service. It wasn't.

Ordered a combined site plan ($296, with topo lines, impervious surface calc, and DWG file add-ons) for a shop + pool project requiring county stormwater/MISA compliance. The numbers came back wrong on both counts:

- Existing impervious surface was listed at 6,725 sq ft. The county had already confirmed my actual existing impervious at 6,076 sq ft — off by nearly 650 sq ft.
- The pool was calculated at only 636 sq ft, which is basically just the pool's water footprint. Every pool contractor I've talked to has quoted 2,100+ sq ft once you include the surrounding hardscape/decking, which absolutely counts toward impervious surface for stormwater purposes.

This isn't a minor rounding error — it's the kind of mistake that could get a permit application kicked back or, worse, undersize a required stormwater mitigation system. For a product whose entire value proposition is accurate impervious surface calculations for permitting, getting both numbers wrong isn't acceptable. Would not use again for anything permit-critical.

26 July 2026
Unprompted review
My Site Plan logo

Reply from My Site Plan

Hello and thank you for your feedback. We're so sorry your experience with our service wasn't 5-star. We'd like to review your order more closely and address your concerns in more detail but we're not able to find an order in our system associated with "Grunt11b". Can you give us a call at 800-969-6415 anytime M-F, 8am-4pm MT with your Order # and/or the email address associated with your order? Thanks again.

Rated 5 out of 5 stars

Prompt work when I needed it

Prompt work when I needed a quick turnaround. Ludjan produced impeccable work and exactly to expectations. We even further modified when the city demanded a slight change to the plan!

13 August 2026
My Site Plan logo

Reply from My Site Plan

Hello Anthony! Thank you for the great review! We're glad Ludjan delivered excellent work quickly and made the city-requested revision easy. We appreciate your support!

Rated 5 out of 5 stars

Great service easy and fast

Great service easy and fast

12 August 2026
My Site Plan logo

Reply from My Site Plan

Hello Mike! Thank you! We're glad you found the service easy, fast, and helpful. We appreciate your support!

Rated 5 out of 5 stars

Awesome service

Awesome service. Very fast turnaround.

25 August 2026
My Site Plan logo

Reply from My Site Plan

Hello Dennys! Thank you! We're glad you were happy with the service and fast turnaround. We appreciate your support!

Rated 5 out of 5 stars

Great service

Great service, Quick turn around, consistent! Very happy with the service.

21 August 2026
My Site Plan logo

Reply from My Site Plan

Hello Chad! Thank you! We're glad you’re happy with our quick, consistent service. We truly appreciate your support!

Rated 5 out of 5 stars

christian

christian , was great in any help i needed
and got back all work with answers in 24hrs ..
he is why i use the company

31 July 2026
My Site Plan logo

Reply from My Site Plan

Hello Timothy! Thank you for your continued support! We're glad Christian always provides great help and quick responses. We'll be sure to share your kind words with him!

Rated 1 out of 5 stars
My Site Plan logo

Reply from My Site Plan

Hi John -- Thanks for your feedback. Given that we work remotely across the U.S. and Canada and we don't make a site visit, we can't guarantee 100% accuracy. However, as we make it clear on our website, we'll make any changes, free of charge for 90 days, that are within the scope of the plan ordered. We've reached out to your drafter and she looks forward to helping you refine your plan. Please email your drafter directly OR give us a call at 800-969-6415, anytime M-F, 8am-4pm (ask for Lisa), and we'll be very happy to assist you. Thanks, John.

Rated 5 out of 5 stars

Hanson was great

Hanson was great. We needed to make some minor changes and he was very accommodating. Prompt results as well!

12 August 2026
My Site Plan logo

Reply from My Site Plan

Hello Maria! Thank you! We're glad Hanson was accommodating and handled your changes quickly. We appreciate your support!

Rated 5 out of 5 stars

Timely responses to follow up questions!

Thorough and knowledgeable responses to follow up questions I had after receiving the initial site plan.

12 August 2026
My Site Plan logo

Reply from My Site Plan

Hello! Thank you! We're glad our team could provide thorough and helpful answers to your follow-up questions.

Rated 5 out of 5 stars

Real simple process

Great options. Great price.

12 August 2026
My Site Plan logo

Reply from My Site Plan

Hello! Thank you! We're glad you found our options great and our pricing affordable.

Rated 5 out of 5 stars

Straightforward, Fast, Accurate

The service was straightforward, fast and accurate. Highly recommend.
I recieved my site plan within a day, and had my fence permit application approved within 48 hours.
I will definitely use this service for all future permit applications not requiring engineering approval.

10 July 2026
My Site Plan logo

Reply from My Site Plan

Hello! Thank you for the great review! We're glad the process was fast and easy and that your fence permit was approved so quickly. We appreciate your recommendation and look forward to helping with future projects!

Rated 5 out of 5 stars

Back yard project - new garage

Amazing performance and not to mention a quick response! Site plan permitting we smooth during the process phase. Thank you!

20 July 2026
My Site Plan logo

Reply from My Site Plan

Hello Jose! Thank you for the great review! We're glad our quick response helped make the permitting process smooth and easy.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look