Delightful staff. Very efficient and knowledgeable (which is extremely unusual these days!) Brilliant service - If all firms, especially the large ones were run (and staffed!) in this way Our co... See more
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See what reviewers are saying
I placed an order with mysmokingshop at 1:15pm on a Monday, thinking that it wouldn’t be dispatched until at least Tuesday. In fact, it was shipped within an hour and here I am with my parcel less... See more
Extensive range of pipes and tobaccos which are competitively priced with deals on different amounts. Orders are despatched quickly and very well packaged, all my orders have arrived in perfect condit... See more
Smoking is a disgusting habit, however if you do,please buy the original products and not the cheap knock offs! Purchasing from, Mysmokingshop, gives me some assurance that I'm getting the original... See more
Company details
- #7 of 39 best companies in Tobacco shop
Written by the company
Multi award winning tobacconist. The biggest and best selection of pipes, cigars, tobacco and smoking accessories in the UK.
Contact info
United Kingdom
- mysmokingshop.co.uk
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The only place I shop for tobacco
Excellent choice of products, never out of stock, very reasonable prices, super-fast delivery .. Thank you MySmokingShop :)
Fantastic service !
I must be your best private customer
I must be your best private customer, spending what is now some £300 p/mth on my tobacco. Every order dealt with in double-quick time with normally day after delivery
Helped enormously when i broke a pipe on holiday a few years back
Well done chaps
Excellent service and good prices :D
A first class service, as always
It really is impossible to fault the staff from My Smoking Shop, whatever I order always lands on my doorstep before I expect it to!
Excellent service.
Brilliant service and pipe.
Excellent Service
Ordering was easy and always what I need in stock.
Cannot fault the service I have had over the years and will continue to use in the future.
Order was fulfilled promptly and…
Order was fulfilled promptly and delivered quickly to the correct address. One small problem was dealt with by return email so no longer a problem. Staff as usual were very pleasant and helpful.
Very good updates on the delivery…
Very good updates on the delivery status and prompt delivery
Beyond compare
Delightful staff. Very efficient and knowledgeable (which is extremely unusual these days!)
Brilliant service - If all firms, especially the large ones
were run (and staffed!) in this way Our country would
no longer be in such an inefficient mess. The `My smoking shop` uses a tracked postal service which is
reliably perfect and `next day` - James Diack
always quick packed well easy to get in…
always quick packed well easy to get in touch with
Great swift service and delivery superb…
Great swift service and delivery superb products as well.
Exceptional customer service.
Exceptional customer service.
Went above and beyond.
Fast delivery
Great prices
Will be my go to shop for future purchases.
Less than 24 hours later...
Another PERFECT transaction.
5 x sleeves ordered
Received in <24 hours
Incredible service.
Thank you!
First Time Buyer
As stated, this is my first buyer’s experience with this company. First impressions are very important and in that regard, My Smoking-Shop passed with flying colours. As promised, my order was processed and shipped on the day I ordered it. It arrived the very next day. My only gripe would be the cost of the postage and packing, but I suppose that’s to be expected these days, as Royal Mail charge extortionate prices. I will definitely be using this company again, in the future. Thank you for a pleasant first experience.
Fantastic service as usual.
Grate service and site
Easy to order, was delivered on time. The product itself is great, just what I was wanting.
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