MySpa UK Reviews 

379
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Had our hot tub installed by Ash & his team, great service, everything explained well, friendly & polite. We were relieved to see them take our Blue Whale Spa away that has brought us nothing but t... See more

Company replied

Rated 5 out of 5 stars

Just had my first service & thorough clean by Ash from the MySpa team. Ash arrived early, after travelling a fair distance & worked really hard. He also demonstrated exceptional service from star... See more

Company replied

Rated 1 out of 5 stars

Copied from the MySpa website Important Announcement We regret to inform you that MySpa UK Ltd has made the difficult decision to cease trading and enter liquidation due to ongoing ma... See more

Rated 1 out of 5 stars

Placed my order in September after being told we have it in stock and estimated delivery will be in the first weeks of October. Then the excuses started we have delivery issues, high orders an... See more

Company details

  1. Hot Tub Shop
  2. Hot Tub Repair Service

Written by the company

The UK's number one destination for hot tubs, pools and swim spas. We are the UK's Hot Tub Retailer of the Year 2022, with showrooms in Leicester, Derby and Macclesfield, delivering high quality hot tubs and swim spas, as well services, repairs and aftercare throughout the Midlands, North West and beyond. Finance Available. We are a WhatSpa Magazine accredited 'Professional Company' offering multiple Best Buy Award winning products. A family run business established in 2009, MySpa have grown to be one of the UK hot tub industries most established companies.


Contact info

3.6

Average

TrustScore 3.5 out of 5

379 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(379)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent as Always

Great team, excellent service and good quality.

We are hugely impressed that MySpa has continued its excellent service through the Covid-19 lock-down period. It's approach to self-distancing et al sets a fine example for others to follow.

Well done and thank you to all of the MySpa team.

28 April 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Care and Guidance

The advice and care from the outset was exceptional. It is a big decision to make especially during COVID lock down. Being impossible to see the Tubs let alone wet test before we purchased we relied on the honest advice and support from the experts. The team were amazing and this continued through to the installation day. The install team were well planned, respectful and careful. The chemical training needs some time and thought and despite their day being old they stayed until we were completely satisfied and understood. Great team end to end thank you all.

24 April 2020
Unprompted review
Rated 5 out of 5 stars

Great experience with this company located at Bentleys Garden Buildings, Leicester.

Great experience with this company at Bentley’s in Leicestershire from start to finish.
Good friendly advice at point of choosing which hot tub to have, not pushed to have one bigger than needed or more expensive.
Care taken in positioning the hot tub so that it was central under a Pergola.
All staff courteous and on time for appointments.
Had a small problem with hot tub being at too higher temperature. Engineer came out swiftly to alter settings.
Visits during Corona Virus times have been carefully planned and executed, very impressed on how the company handled these visits safely for the customer and the worker. Would definitely recommend getting a hot tub from them.

17 April 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

Thank you for this lovely review it is much appreciated. Thank you also for your understanding as we worked out how to proceed safely for everyone, if you need any hellcat all with anything please let us know, as a team we are here to help. Enjoy

Rated 5 out of 5 stars

Had our second yearly service last…

Had our second yearly service last week. Nothing was too much trouble for Sam. He worked well to get our hottub back to pristine condition. Great advice on care and management. Thank you MySpa.

17 March 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

Thanks Mandy, can't believe its 2 years already! Will pass the on to Sam as well.

Rated 5 out of 5 stars

The My Spa team are great

The My Spa team are great! Very honest and knowledgable, listen to what you are saying and any thoughts or concerns you may have and then help you plan and arrange things such as aftercare supplies that meet your needs and time scales.

9 March 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

Thank you guys for this great review and glad you are both happy. If you need anything at all just let us know.

Rated 5 out of 5 stars

All round excellent service

All round excellent service, including installation and advice

28 February 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

Thanks for the review James, good to hear you are all enjoying your spa.

Rated 5 out of 5 stars

Superb service from start to finish

Superb service from start to finish. Wet testing was superb, ordering was easy, installation team were brilliant. Cant wait for sundance Hamilton to get upto temp and relax. Sam lead the install and was very informative and easy to work with. A* service

27 February 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

It has been a pleasure getting you guys hot tubbing, and great to see you all enjoying it so much

Rated 5 out of 5 stars

Customer Service

Excellent aftercare service and thanks to JOHN this week for the service on our tub , worked extremely hard all afternoon in appalling weather conditions - great dedication & customer service - Thanks

24 February 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

Hi Keith, many thanks taking the time to leave this lovely review. It's true to say working outdoors can be a challenge when the weather isn't on our side but it's one we're always happy to tackle to keep our customers spas running as they should. We've passed your kind words and thanks onto our engineer John and hope you're still fully enjoying your spa. Happy hot tubbing!

Rated 5 out of 5 stars

My spa were excellent

My spa were excellent , they were polite and courteous explained everything without rushing and nothing was to much trouble

Thankyou

29 January 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

Our pleasure Rosie, let us know if you ever need anything at all, the team are happy to help

Rated 5 out of 5 stars

Great Customer Care

My Spa go out of their way to look after their customers. Would highly recommend them

24 January 2020
Unprompted review
MySpa UK logo

Reply from MySpa UK

Thank you Vicky, thats great. Hope you are both safe and well.

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