Mysteryboxshop Reviews 

218
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Ordered 3 mystery boxes. An 11 year olds gadget box, a mans mystery box and a womans mystery box. We were all shocked and happy with the quality and usefullness of the items in the boxes... See more

Rated 5 out of 5 stars

Top customer service. I messed up and duplicated my order. They got in touch personally and cancelled one for me

Company replied

Rated 5 out of 5 stars

Absolutely fantastic!!! From ordering to delivery is pretty damn quick? Ordered 3 boxes and they arrived well within the estimated delivery time? They outdo themselves at every turn, filling the boxes... See more

Rated 3 out of 5 stars

I ordered a mystery box from Mysteryboxshop and found the experience to be average. The items were decently packaged and varied, but some of the contents felt cheap and could easily be found at a lowe... See more

Company replied

Company details

  1. Gift shop

Written by the company

Mystery Boxes are perfect for birthdays, anniversaries & any other occasion. Give the gift of suprise & joy today.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(218)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impressed

I have seen these opened before and was very impressed with the quality of the items. I have bought 2 at 29.99 so far as Christmas gifts so won't know the contents until then but the boxes were pretty heavy so well filled. Will definitely be ordering another couple as Christmas gifts for this year.
Delivery was also super fast so really pleased with that.

3 October 2023
Mysteryboxshop logo

Reply from Mysteryboxshop

Thanks, Mags. We appreciate your review. We look forward to receiving the next order. Please, do try to choose alternative categories to avoid duplication. We try to avoid it but it can happen.

Rated 5 out of 5 stars

Items would be more than the £30 spent…

5 stars only because don't have option for 10!!! Easy website and the box itself is 100% worth the £29.99... its actually worth at LEAST twice that as they suggest. Ok maybe not all items suitable for this household BUT its a mystery box!! What we can't utilise ourselves or as gifts are such hugh quality will be easy to donate. 100% recommend!!

2 October 2023
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Reply from Mysteryboxshop

Thank you, you are very generous with your review and we are very grateful.

Rated 4 out of 5 stars

As expected a great box

As expected a great box , I know to can’t be helped but a few things the same as the last two boxes I ordered but a nice surprise

30 September 2023
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Reply from Mysteryboxshop

Thank you, Sandra. It was a pleasure.

Rated 5 out of 5 stars

I got my daughter the teenage girl £30…

I got my daughter the teenage girl £30 box as a birthday present she was really pleased with her stuff in side. They where lots in the box worth the money only a computer mouse she will not use. More then happy with the rest of the stuff great gifts.

5 October 2023
Unprompted review
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Reply from Mysteryboxshop

.Thanks, Kirsty. We are grateful for your review.

Rated 5 out of 5 stars

Great company great service

I had a bit of a mix up with the boxes I ordered, I got in touch and Shamus could not of been any more helpful ! He sorted the problem out and the new box arrived the next day. Brilliant service and brilliant boxes thank you 😊

13 September 2023
Unprompted review
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Reply from Mysteryboxshop

Thanks, Julie. We regret the mix up but yes, occasionally, it happens and we hold our hands up when it does. Thank you for your review.

Rated 5 out of 5 stars

I got the 29.99 househol box I was…

I got the 29.99 househol box I was definitely surprised in what I received and deffo worth it

25 September 2023
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Reply from Mysteryboxshop

Thank you, Sarah. We do hope this means suprised in a good way. We appreciate the 5 stars!

Rated 5 out of 5 stars

Great little items

Great little items , good value for the money. Thank you

2 October 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Mr. Miah. It was our pleasure.

Rated 5 out of 5 stars

I Can not fault this company at all.

I Can not fault this company at all.
I was very apprehensive about ordering a mystery box and checked out many options and read many reviews and I decided to go with MysteryBoxShop and I'm so glad I did. The boxes are definitely great value for money and they arrived in great condition and in good time.

Initially there was a slight delay due to an huge increase in orders following a live stream. However I made contact and was updated immediately and within a couple of days my boxes arrived.

I then made another order which hit a technical problem so I made contact again and I was actually telephoned by the lovely Shamus who personally put my boxes on the pallet for distribution and he has followed up since to ensure I recieved them.

Such amazing customer service that is lacking by many companies these days.

I often doubt rave reviews because I always think they have been made up but here I am typing out my own rave review.

Honestly give this company a go, you won't be disappointed.

18 September 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Shawart. It was a pleasure to help and we appreciate your review.

Rated 5 out of 5 stars

Great surprise box

Great surprise box, will buy again.

29 September 2023
Unprompted review
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Reply from Mysteryboxshop

Thank you, Riaj. We look forward to that very much!

Rated 5 out of 5 stars

Excellent customer service

Had previously ordered a junior boys box and felt it was too much superhero items (my son is not into superheroes) and maybe aimed more at a younger child, but probably just depends on stock. Was still happy with the original purchase but I was contacted by Shamus at mystery box to chat through my original review where I prob came across as disappointed and he asked if he could send me some more items - I picked a teenage boy and my son is delighted with the items that have been delivered. We will use all of the items in the box. Value for money is really good.
Customer service for this company is excellent, and I think they have went above and beyond for me. They are clearly a company who want to get it right for people. I would definitely order again.

26 September 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 5 out of 5 stars

Good selection of items

Good selection of items, however have to wait till Christmas to open mine! Happy with my son’s teenage box. Great customer service too.

18 September 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 5 out of 5 stars

Great product

Great product. Love the item was lovely. It was great product for a birthday or Christmas present

25 August 2023
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Reply from Mysteryboxshop

Thank you, Angela. We are so pleased to learn that you liked it. We look forward to serving you again.

Rated 5 out of 5 stars

**This review supersedes my previous 1…

**This review supersedes my previous 1 star rating**

Mysterybox Shop got in touch and were profoundly apologetic for the delay and lack of communication after I placed my order. I felt the company were genuine and sincere in their reaching out. The exposure from Cole & Abbie sky rocketed their orders and understandably it held up my 3 boxes. I received received a small Mystery box for my inconvenience (which I had delivered 3 days after the call, so super fast delivery) It has restored my faith in ordering again in the future.

24 September 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

Rated 5 out of 5 stars

Fast delivery, well worth the price !

Fast delivery, also very surprised how much I recieved in the box , well worth it lots of amazing gifts in the box , I had the mens box and I'm sure the headphones alone were worth the price , but there was soo much more in the box ! I won't give the surprises away but well worth it , there was at least 7 more items in the box ,very happy ! 😀

21 September 2023
Unprompted review
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Reply from Mysteryboxshop

thank you very much for you kind review.

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