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Quorn Stone Reviews 1,695

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 937 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, making their visits and interactions highly productive and pleasant. The company's products, particularly the tiles, are frequently described as beautiful, top-quality, and offering a wide selection for various projects. Many people highlight the excellent customer service, noting quick responses, clear communication, and a professional yet friendly approach that ensures a smooth ordering process. However, some customers also noted issues with product discrepancies, where the delivered stone differed significantly in color from the samples, leading to dissatisfaction with the final appearance. A few other people also felt that the after-sales experience was frustrating, citing difficulties with ordering extra tiles or a lack of flexibility in their services.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional and professional... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, excellent, and... See more

Order

People report positive experiences with the ordering process, with many customers expressing satisfaction and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely lovely showroom. Kiera was very knowledgable giving advice and suggestions. Kiera also sent me some sample tiles and followed up with an email. We have had tiles from Quorn stone before and... See more

Company replied

Rated 5 out of 5 stars

This is the second time we've ordered from Quorn Stone and couldn't recommend them more. So happy with the quality of tiles & they have so much choice for any project you have. On our most recent orde... See more

Company replied

Rated 5 out of 5 stars

Ezgi was absolutely wonderful on our visit to the Leicestershire showroom. The products and their features were explained to us in detail, whilst also keeping things simple to understand. We both fe... See more

Company replied

Rated 5 out of 5 stars

Our whole experience with Quorn Stone has been amazing. We visited the Leicestershire showroom, warm and full of charm. All the staff was very friendly, helpful, supportive and patient. Jasmine answer... See more

Company replied


Company details

  1. Tile Shop
  2. Flooring Shop
  3. Home improvement shop
  4. Stone supplier
  5. Tile manufacturer

Written by the company

This year marks a truly special milestone for all of us at Quorn Stone. As the second generation to lead our family business, we are incredibly proud to be celebrating 30 years. Our journey began in 1995 with a handful of hand-painted terracotta tiles from Manises, Spain. Small in size, but full of charm, they sparked a lifelong passion for natural materials that has inspired us ever since. Three decades on, our belief remains unchanged: that the right materials, thoughtfully chosen, can make a house feel like home. While we’ve grown over the years, our dedication has remained constant: to source timeless tiles and deliver exceptional service, backed by the expertise that comes from 30 years in the industry. Working closely with trusted suppliers around the world, we bring together an extensive collection of natural stone and porcelain tiles - pieces with character, made to last, and designed to be lived with for years to come. Browse our tiles online or visit one of our inspirational tile showrooms, located in Leicestershire, Surrey, Hertfordshire, Bury St Edmunds, Bristol, Solihull, Harrogate, Winchester and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Visited Redhill branch and Karen

Visited Redhill branch and Karen went above and beyond, explained everything to do with real stone flooring. A real eye opening experience. An absolute pleasure to have visited and meeting Karen. Highly recommended. Quality products and friendly service.

22 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for leaving us a positive review, Mike. Karen will be so pleased to hear your kind feedback. We hope to see you again in the near future!

Rated 5 out of 5 stars

Great products

Great products, the showroom is really nice and the staff are extremely knowledgeable and helpful!

The communication doesn't stop when you order, the follow up and aftercare service is first class

8 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your review, Jon! We appreciate your kind feedback and hope to see you again in the future!

Rated 2 out of 5 stars

Loved the tiles and actually went into…

Loved the tiles and actually went into the showroom specifically to get a few more. Initially I was greeted and had a nice chat, but after picking some samples I wanted to buy them and the employee was tied up with another customer and didn’t call anyone over, so after waiting around 20 minutes I ended up leaving.
I also tried opening a trade account and spoke to them twice, but it felt like a bit of a pointless question exercise. It was only after the third time that I lost patience and told them not to bother, then got quite a passive aggressive reply back from showroom manager in Harrogate
I understand I’m probably not their typical trade customer, but having opened around 13 trade accounts recently without any issues, I just didn’t really understand what the problem was.

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and showroom layout

We visited the Surrey showroom to see some samples, discuss availability and to get a quote. This was made exceptionally easier with the help of Lisette who guided us through the different finishes of the natural stone we were interested in (tumbled, seasoned, etc) as well as how to care for them after installation. The whole experience was very pleasant and informative, we would recommend.

2 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive review, Stewart! Lisette will be extremely pleased to hear your kind feedback and we are happy to hear of your experience with QS. We hope to see you again in our showroom soon and wish you the best in your renovations!

Rated 5 out of 5 stars

Lovely tiles; good afterservice

The tiles are lovely. I had an issue with needing a few extra tiles and once the aftersales team understood my needs, they went the extra mile to help. Thank you to Jane in particular.

21 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for making the time to leave us a review, Maria. We are so pleased to hear of your positive experience speaking with Jane and we do hope to hear from you again in the future!

Rated 5 out of 5 stars

Very helpful and well-informed advice…

Very helpful and well-informed advice on various aspects of our project. Many thanks to Mary at the Bury branch.

20 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking time to write us a review! Mary will be so pleased to hear your kind feedback and we hope to see you again soon!

Rated 5 out of 5 stars

Jack was very helpful

Jack was very helpful, showed us variations of the tiles we were interested in, gave us samples to take home.
All good! Thanks.

19 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Ichwan. Jack will be so happy to hear your kind feedback!

Rated 5 out of 5 stars

Wonderful experience with the Quorn stone team

We are absolutely delighted with the beautiful natural stone tiles from Quorn Stone. The quality is exceptional and they have completely transformed our space. Rebecca and Kaydee were incredibly supportive throughout the entire process, and both the before and after sales service were excellent. The shipping process was also much easier than expected. Highly recommend!

20 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Kaydee and Rebecca will be so pleased to hear your positive feedback and we do hope to hear from you again in the future!

Rated 5 out of 5 stars

Popped in the showroom to get a quote…

Popped in the showroom to get a quote for our bathroom and was really impressed by the quality of the service and products available. showroom is expertly layer out and the gentleman who provided the product information was very helpful,would highly recommend it 👍

18 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a positive review, Geoff. The wider team will be so happy to hear your feedback and we hope to see you again in the future!

Rated 5 out of 5 stars

Jack was super helpful

Jack was super helpful - definitely worth seeing all the options in person. Great service.

16 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a positive review, JG!

Rated 5 out of 5 stars

Liam was very helpful with our tile…

Liam was very helpful with our tile purchase. Helped us with our concerns over delivery and access difficulties. A smooth process and delivery booked for next Friday.

19 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Gary. Liam will be so pleased to hear this!

Rated 5 out of 5 stars

I was met with a smile

I was met with a smile, knowledge and different ideas. My project was in the initial stages, so I wasn't buying anything that day.
I received an email the next day with images of my preferred tiles. Thank you Christine.

18 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for taking the time to leave us a review, Rowy. We appreciate your kind words!

Rated 5 out of 5 stars

Great shop with lovely staff

Gina was very pleasant, offered us a beverage and give us plenty of her time to talk through various options, she was very knowledgeable and helped us make a decision, thank you

17 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your positive feedback, JM. Gina will be so happy to hear your kind words!

Rated 5 out of 5 stars

Rebecca & Laura were great to deal…

Rebecca & Laura were great to deal with, order arrived as agreed and the tiles are gorgeous. Even when we discovered a few broken tiles a few weeks after delivery they immediately sent out replacement tiles no fuss. Highly recommend

18 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for your lovely review, Eoin! We appreciate your kind feedback

Rated 5 out of 5 stars

Warm and welcoming

Warm and welcoming, guided around the various options and given additional information to consider. No pressure and left to browse the wide selection before making a choice, great hospitality while we were guided through the purchase process….then a full explanation of delivery, date, preparation etc.

Can’t fault Quorn Stone so far……

17 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a lovely review, Jason. We appreciate your kind words and are so pleased to hear of your positive experience visiting our showroom. We hope to see or hear from you again very soon!

Rated 5 out of 5 stars

Harrogate showroom

Visited the new Harrogate showroom and was very impressed with the range of tiles on offer. The staff have a great knowledge of the various tiles and the after care, even down to the best grout to use. I also felt the pricing was very reasonable for the quality. So its a big thumbs up from me and I will definitely be back as soon as my house purchase is completed

12 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you, Douglas, for making the time to write us a lovely review. We are so pleased to hear of your positive experience visiting our Harrogate showroom and speaking with our lovely staff. We will be sure to pass on your kind words to our team and hope to see you again very soon!

Rated 5 out of 5 stars

Excellent service

Lola was extremely helpful guiding our choice for the bathroom floor. She advised us about aftercare and installation. Thank you - we look forward to receiving the samples 🤩.

17 May 2026
Unprompted review
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Reply from Quorn Stone

Thank you for writing us a lovely review, Liz. Lola will be extremely happy to hear your kind feedback and we look forward to you receiving your samples!

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