mysundayski.co.uk Reviews 477

Bought a coat and they shipped me the wrong item. They then shipped me the correct item but sizing is so small. I bought a M/L jacket (I’m a size 8) and it didn’t close properly. So I requested a return. And then they charged me $40 to return it (and didn’t outwardly communicate this). So i wasted my time returning two items for them and they charged me $40 to do it.

Ordered a set for skiing but the delivery was slow and didn't come in time.
I am back now from skiing and requested to return it as they dont fit (brand new in bags with labels) and they say no because im past 14 days.

I had the same issue with Goldbergh - emailed them and they let me return it (and they are in the netherlands).
Real shame - wont be using them again.

I loved the boots - wore them in the chalet, up the mountain, on the plane - don't want to take them off. The ski suit was a bit big and customer service was exceptional for my return. Just love everything about My Sunday Ski.

I loved the look of the designs (I ordered base layers) but when they arrived I didn’t feel the quality of the material was what I expected for the price. They also arrived in very cheap plastic bags which immediately put me off. The shipping was quick but £8 for a return didn’t feel like a brand I would shop from again unfortunately.

A £45 order that costs £8 to return. never seen a cost like it

I bought the ski thermal set top and bottom and ended up selling it on vinted. I found it very low rise, which for underneath ski trousers just didnt work.
I havent bought any actual outer ski wear as Im not sure its technically good enough for skiing, it looks like more of a fashion brand.

Absolutely great ski jacket but the sizing was really off (even based on the sizing chart) and it was way too big. I returned the item (and re ordered a smaller size) and the return was received by MY Sunday Ski on the 24th Feb. and I’m still awaiting my money back now on the 3rd April. Won’t buy direct again but maybe from Selfridges in store as you can exchange and refund without having to chase.

UPDATED 4th March post the response below

Dear my Sunday ski - thank you for replying below. Ive now received an email stating that you’ve got my return, so yes that’s inline with the policy you quote, however the email received today stated I have to wait another 10 days for my money!!!!! What a joke

Changed my score to reflect this

Beautiful ski suit (I first bought it online for the look) and I definitely love it : warm, comfortable and perfect for skiing. So many compliments . Bravo

We purchased two ski outfits from MySundaySki and both are extremely stylish and practical. They only needed a base layer underneath which was also from MySundaySki. My daughter stood out from the croud which made it alot easier for me to find her on the slopes.

Great suit, pricier side but you are paying for quality and warmth! Other ‘high st’ brands at similar price do not offer as good quality and practicality. The suit was stylish and warm and practical for skiing! Had an issue and the team resolved swiftly. I’d highly recommend!

Extremely cute and comfortable! Ordered a second one for my daughter as well!

Truly obsessed with this brand. The design and overall quality feel elevated and intentional.

For reference, I’m 5’2” and about 115 lbs, so I fall between a Small and a Medium. My first purchase was a Small, and it definitely felt more tailored and fitted. I ordered the next two pieces in Medium for a bit more flexibility — especially if I want to layer or add light padding for extra cushioning on falls.

The Medium isn’t as sculpted as the Small, but it’s still flattering and comfortable, and I honestly received nonstop compliments either way. What really stands out is the branding detail at the waist. Even when my outer layer was off and I was just in the base layer, it still looked polished and on-brand. I got so many compliments — mostly from other women, which says everything.

It’s rare to find ski wear that balances performance and aesthetic this well. Already planning my next piece.

Beautiful, quality, warm and comfortable ski suit! Extremely satisfied!!

Very disappointed. I bought this ski suit because it looked very stylish, but unfortunately it’s not fit for skiing at all. It doesn’t keep you warm and scratches almost instantly, which is disappointing for something meant for the slopes. It’s extremely overpriced given the lack of functionality. The neck warmer also doesn’t stay up properly.

The only positive is the socks, which are actually great.

I live in the US. I ordered a ski suit which was too small. They were very communicative and responsive. They did my exchange and the suit was still a tad snug. I sent it back and they arranged an additional exchange and were communicating through the whole process. The material of their products is high end. Very happy!

Whilst I am away on a ski trip, the metal belt buckle on my ski pants snapped and unable to wear. I have had these trousers around 2 years, but due to the nature of skiing and the amount I do ski, they’ve been worn maximum 6 times. If they were an item I wore regularly I would understand - but for a £200+ pair of trousers I would expect to wear them more than 6 times. I have ski clothing which I have had a lot more wear out of and paid significantly less money.
I emailed the brand with photos explaining and asking for a solution, however they weren’t interested. This is such a shame as over the last few years I’ve received multiple items as birthday/christmas presents and always recommended highly to other people who I know have spent a lot of money with the brand after my recommendations. Even if I was offered a small % off to repurchase, I would likely have done so.
Extremely put off and hesitant to purchase anything else going forward.

Excellent service. Very helpful on exchanging a size. Recommend!!

Ordered 2 items, one was great but wasn't a fan of the material of the other so made a return. It's been 2 weeks and not heard anything, I have emailed for an update and also no response.

Update- I've now received the refund so have rated higher but I would suggest that an auto email is sent once the return is received so that it gives some reassurance that all is ok and refund is in progress 😊

Really bad experience, they won’t refund my item and response times are very slow.

I purchased pants for my ski trip and they did not arrive on date promised. When I returned from my trip two weeks later the pants were there. I tried to return and they said I am now outside my exchange window. They are still full price, unworn and not even out of the bag. The WORST customer service. Lost a customer for sure. Beware!!!