I hope that my experience from the site will be good after my contract with my issue
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Up to now i confess you are the only one who give a clear goodwill to resolve the question and i appreciate it. lets just hope both parties will be alsatisfied.
Thought we were buying a pool not a stupid gift card an now no refund just someone sending. The same msg constantly in live chat an no response from email or phone kids lost £43.30 the saved thinking... See more
I' ll use this opportunity to compliment customer service. They were helpful, quick to respond and adress the issue I had with refunding my money. They also refunded it in relatively short time after... See more
3.9
Great
187 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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I hope that my experience from the site…
I hope that my experience from the site will be good after my contract with my issue
6 August 2025
Unprompted review
SCAM
SCAM! My husband purchased what he thought was a pool (it was a gift card they lied) and then when he asked for his money back which was what my kids saved up for a pool they asked him for a good review before they would refund the money!!! Do not buy anything from this company!!!
31 July 2025
Unprompted review
Scam avoid
Thought we were buying a pool not a stupid gift card an now no refund just someone sending. The same msg constantly in live chat an no response from email or phone kids lost £43.30 the saved thinking we were getting a pool
31 July 2025
Unprompted review
Fast response
12 July 2025
Unprompted review
These people are scammers
These people are scammers. This is a fraudulent website
24 June 2025
Unprompted review
Agent was very helpful
27 May 2025
Unprompted review
Amazing support
The issue I had was handled well with amazing and helpful support. Emily reached out to assist and I would like to thank her one more time!
24 April 2025
Unprompted review
Its fraudulent
Its fraudulent
Add ur card direct cut ur money without ur permission
Money fraud
17 April 2025
Unprompted review
Useful support
I had some concerns but everything was resolved very professionally and in a timely manner.
Useful support
Helped by Emily
14 April 2025
Unprompted review
The managers are really helpful
The managers are really helpful, the service is good.
20 February 2025
Unprompted review
The SCAM company
The SCAM company, who takes your money by false advertising and then keep sending you emails to ask for a 5* rate/review to proceed you a refund, kinda they made an exception for you.
20 December 2024
Unprompted review
Reply from Mysunjourney
Dear Snezana,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@mysunjourney.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Scam company avoid
Scam company avoid
They use clickbait adverts to trick you into signing up.Then set up monthly subscriptions.Luckily I spotted it and cancelled my card a lot of people won't.Look around the internet a lot of people have the same problem
4 January 2025
Unprompted review
Reply from Mysunjourney
Dear john,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@mysunjourney.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Thanks to Jamal for his great service.
22 January 2025
Unprompted review
I have just discovered that you tried…
I have just discovered that you tried to take money from my account. You are fraudsters you are not guinuine have just terminated my card
22 January 2025
Unprompted review
Reply from Mysunjourney
Dear Sandra,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@mysunjourney.com for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
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