My Symple Loan Reviews 7,837

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 4,648 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their courtesy, knowledge, and professionalism, highlighting their helpfulness and patience. The customer service is frequently described as exceptional, with many appreciating the clear explanations and personalized approach to their financial situations. People also found the overall user experience to be smooth and easy to understand, with the service effectively addressing their needs. However, some people were dissatisfied with the customer service, mentioning unhelpful interactions or incorrect payment arrangements. Additionally, a few other people also felt that the company did not help them at all.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, patience, and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for being informative,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers appreciate the... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers praise the assistance received, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted symple lending and got Brad. Brad went through the process with me. I discussed with my wife and decided to include both our debts. We were able to cut our monthly payments by more than half... See more

Company replied

Rated 5 out of 5 stars

My entire experience was great! Hassel free. My customer service representative, Izzy was informative and pleasant to work with. He was upfront and realistic with all my options and did not pressure m... See more

Company replied

Rated 5 out of 5 stars

Colin Goble was very helpful and went over the whole process thoroughly. He knows how to assist you with your financial plans and goes the extra mile to make sure you understand what you were looking... See more

Company replied

Rated 5 out of 5 stars

Carl Tyrus went above and beyond helping me to solve my problems with credit card overload, he was courteous, understanding, and patient with me because I was not good with E mail, s or any... See more

Company replied


Company details

  1. Loan agency
  2. Alternative Financial Services
  3. Finance broker
  4. Financial advisor
  5. Non-bank financial service

Written by the company

My Symple Loan is an innovative financial services company that is focused on providing solutions to consumers to reduce their debts. By creating an effective strategy to overcome the burden of being in debt, our goal is Symple. To provide peace of mind by advocating for consumers and guiding them through a path to becoming debt free with financial products that are Symple and transparent.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Socia was great with explaining…

Socia was great with explaining everything of the process with me and my husband. Made the whole experience smooth and stress free.

8 May 2026
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Reply from My Symple Loan

We are delighted to hear about your great experience with Sacha! Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Caitlin was professional

Caitlin was professional, polite, and knowledgeable. She took a genuine interest in my situation! Extremely helpful!

8 May 2026
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Reply from My Symple Loan

Thank you for your review! We’re so glad to hear you found Caitlin knowledgeable and helpful. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Bryan and Vincent made a great team…

Bryan and Vincent made a great team walking me through the entire process and worked hard to get me in my program.

8 May 2026
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Reply from My Symple Loan

Thank you for your review! We’re so glad to hear Bryan and Vincent took the time to walk you through each step, explain where things stood, and make sure you fully understood the process. Providing clear, supportive guidance and answering questions along the way is exactly what we aim for. We appreciate your trust in Symple Lending!

Rated 5 out of 5 stars

Cody was great

Cody was great went over everything and answered all my questions

8 May 2026
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Reply from My Symple Loan

Thank you for your feedback! We’re glad to hear all of your questions were answered and that you felt supported throughout the process. We appreciate you choosing Symple Lending and are here if you need anything moving forward!

Rated 5 out of 5 stars

Hamilton was straight to the point no…

Hamilton was straight to the point no sugar coating understood the situation and found a solution. Great customer service.

8 May 2026
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Reply from My Symple Loan

Thank you for allowing Symple Lending to be a part of your financial journey! It's our goal to make every step of the process transparent and comfortable, and we're glad we could deliver that for you. If you ever have any further questions or need assistance, we're always here to help. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Nathan was professional and knew what…

Nathan was professional and knew what alot about financial situations. He was able to provide empathy and knowledge.

8 May 2026
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Reply from My Symple Loan

Thank you for your review! We’re so glad to hear you found Nathan knowledgeable and helpful. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Relief At Last!!

Right from the start of our conversation Maxwell was upfront and honest. Giving insight on the whole picture and leaving no doubt of what I was getting into. I appreciated his business like approach and I could tell he is very passionate about helping someone like me, who is drowning in interest payments. All in all I am very pleased with Symple Lending and their legal team. I would highly recommend their services to anyone in need of getting on the right course. I now have a solution and a game plan moving forward. Thank you Symple Lending!!

8 May 2026
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Reply from My Symple Loan

Thank you for your wonderful feedback! We’re so glad Maxwell provided honest, upfront guidance and helped you feel confident about the path forward. Helping our clients find relief and a clear game plan is exactly what we strive for at Symple Lending. We truly appreciate your recommendation and your trust in Symple Lending, and we’ll always be here if you need anything in the future!

Rated 5 out of 5 stars

Very helpful and explained step by step…

Very helpful and explained step by step the process and what to expect from them and my expectations.

8 May 2026
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Reply from My Symple Loan

Thank you for your review! We’re so glad to hear you found our team knowledgeable and helpful. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Very professional

Very professional, informative and not obnoxiously pushy.

8 May 2026
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Reply from My Symple Loan

Thank you for your kind words. We truly care about finding the best financial solution for each of our clients, and we’re thrilled our team was able to support you. We appreciate your trust in Symple Lending.

Rated 5 out of 5 stars

Miles was great

Miles was great, explained everything and listened to my concerns the entire conversation.

8 May 2026
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Reply from My Symple Loan

We are delighted to hear about your great experience with Miles! Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Diana Do my Solution Speicialist did an…

Diana Do my Solution Speicialist did an outstanding job walking me through and and setting me up with a successful plan.Her knowledge was very thorough and also very professional and had a wonderful sense of pride in helping myself and others. I am so grateful for her assistance.

8 May 2026
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Reply from My Symple Loan

Thank you for taking the time to leave a positive review! We are thrilled that Diana provided such amazing service and found a financial solution that fits your needs. If you have any questions as you move forward with our services, do not hesitate to contact our team. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Brandon was knowledgeable

Brandon was knowledgeable, patient, and empathetic. He answered my questions and took all the time needed to reassure my choice to debt relief.

8 May 2026
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Reply from My Symple Loan

Thank you for taking the time to leave a positive review! We are thrilled that Brandon provided such amazing service and found a financial solution that fits your needs. If you have any questions as you move forward with our services, do not hesitate to contact our team. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Josh provided exceptional service from…

Josh provided exceptional service from start to finish. He was knowledgeable, professional, and never pushy throughout the process. He took the time to truly listen to my concerns and objections, making me feel heard and comfortable every step of the way. What stood out most was how willing he was to go above and beyond to help, even without being asked. His customer service and genuine care made the entire experience a great one.

8 May 2026
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Reply from My Symple Loan

Thank you for sharing your experience! We’re thrilled to hear Josh provided knowledgeable, professional, and genuinely caring service throughout the process. Taking the time to truly listen and support our clients is incredibly important to us at Symple Lending. We appreciate your trust in Symple Lending and are always here if you need anything moving forward!

Rated 5 out of 5 stars

Brianna explained the plan and helped…

Brianna explained the plan and helped guide me on the best options to help my financial situation.

8 May 2026
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Reply from My Symple Loan

We are delighted to hear about your great experience with Brianna! Making sure everything is clearly explained and that you feel supported every step of the way is what we strive for. Thank you for choosing Symple Lending!

Rated 5 out of 5 stars

Friendly easy to talk with and yet…

Friendly easy to talk with and yet straight to the point. Things were resolved and looking forward to have more piece of mind.

8 May 2026
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Reply from My Symple Loan

Thank you for your kind words. We truly care about finding the best financial solution for each of our clients, and we’re thrilled our team was able to support you. We appreciate your trust in Symple Lending.

Rated 5 out of 5 stars

Austin was very knowledgeable and…

Austin was very knowledgeable and understanding. He answered all my questions. I also like that throughout this whole process I will be dealing with just one person and not a whole handful, which makes it more personable.

8 May 2026
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Reply from My Symple Loan

Thank you for your thoughtful review! We’re so glad Austin was able to answer all of your questions and make the process feel more personal and comfortable. Building strong one-on-one relationships with our clients is something we truly value at Symple Lending. We appreciate you choosing Symple Lending, and we’ll always be here if you need us!

Rated 5 out of 5 stars

Moe was absolutely great

Moe was absolutely great. I was very nervous about this but once everything was completed, I felt instantly relieved about my situation. This is going to help me tremendously.

8 May 2026
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Reply from My Symple Loan

Thank you for your kind words! We’re so happy to hear Moe helped ease your concerns and provided a smooth experience throughout the process. Helping our clients feel relief and confidence about their financial future is exactly what we strive for at Symple Lending. We truly appreciate your trust in Symple Lending and are always here if you need anything moving forward!

Rated 5 out of 5 stars

Myles was awesome to work with

Myles was awesome to work with. Explained everything and made me feel better about my financial situation. Provided a way for me to contact him if I had questions. I didn’t feel abandoned once the paperwork was completed.

8 May 2026
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Reply from My Symple Loan

Thank you for sharing your experience! We’re thrilled to hear Myles made you feel supported, informed, and reassured throughout the process. Providing continued guidance and being available for our clients every step of the way is very important to us at Symple Lending. We truly appreciate you choosing Symple Lending, and we’ll always be here if you need us!

Rated 5 out of 5 stars

Relief

My representative was very informative. She worked around my needs and answered all my questions. She even gave me following day to see if I have any questions or concerns. She made me feel that I made the right decisions and that I was good hands

7 May 2026
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Reply from My Symple Loan

Thank you for your thoughtful feedback! We’re so glad your representative was informative, accommodating, and able to answer all of your questions throughout the process. Making sure our clients feel confident and supported is a top priority at Symple Lending. We truly appreciate your trust in Symple Lending and are always here if you need anything in the future!

Rated 5 out of 5 stars

Michael was amazing and very…

Michael was amazing and very knowledgeable.

8 May 2026
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Reply from My Symple Loan

Thank you for your review! We’re so glad to hear you found Michael knowledgeable and helpful. Thank you for choosing Symple Lending!

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