MytrendtideReviews 

Experience with MyTrendTide

I recently interacted with MyTrendTide regarding a matter concerning my subscription. I am pleased to report that the experience was excellent. The team was effective in assisting me with my query, and my request to cancel my subscription was processed promptly. I received a confirmation email stating that my subscription had been successfully canceled.

As per our discussion, I can confirm that I received my compensation in less than 7 days.

Overall, I was impressed with the service and responsiveness of the MyTrendTide team. They demonstrated a high level of professionalism and efficiency in handling my matter.

I was having no luck in getting my refund , Thank goodness Jeremy assisted me in a quick and easy mannor. Thank you so much

Yeah the agent was very helpful.love that guy.

It's just I've got a great assistance with Joie unlike that guy named max

agent was great, very helpful and very efficient

I disliked the lack of openness. State that you don't need to subscribe but then I got charged more than what I authorized. I found that unacceptable. Clarification is key!

Kindly note I gave my personal information INCLUDING my bank details for the mr price giveaway, once my details were given your website loaded afterwards and i got an email from your team as well as bank charges that went off to YOUR account. Even though the application that was filled out had ANOTHER company's details on it. I strongly suggest you look into it even though I was told it will be looked into. I still haven't gotten any feedback as to how your company ended up being paid even though I gave my details and accepted MR PRICES terms and conditions. You guys are extremely unprofessional. As I see on the reviews, someone else is going through the same thing with regards to their refund, and just like that person I followed the instructions that were given to me inorder to get my refund and still got no response. I cant follow up with the person that helped me with my query because EVERY SINGLE TIME i get a reply from this company it is a different agent answering me before this email you had just sent me Sasky answered me, you need to look into getting a better system for your customer service team as it is not helpful at all having FOUR different people replying to my email each time. I am constantly told to talk to the person that helped me the first time but everytime i get someone new replying telling me the SAME thing, I am very disappointed and very very confused as the company MR PRICE is a SOUTH AFRICAN brand and has no ties to your company so i can't even begin to think how this all could haven happened. Still no REFUND or explanation as to how their website was linked to the MR PRICE advert.

Problem addressed

The response was immediate, Mason was helpful and kind. I asked the money back as nobody informed me that a annual or other type of fee exists.

This is a terrible company. I’ve been trying to cancel my subscription for one month now. They also have terrible customer service and has charged my card for no reason and refuses to give me my refund. The customer service teams says I cannot receive a refund until I give them a 4/5 rating on here.

The agents were very helpful when I needed any help

thank you for responding to my mails. and for making an exception for my refund, i appreciate the quick response of the client service's 👍 keep up the good work

I explained my problem and I got the BEST assistance ever. I am impressed and want to thank the person for her professional and friendly assistance.

Fast reply to my email. Personal contact.

There was a misunderstanding. I contacted customer service. They were very good at sorting it out. Very happy with the service.

Great escalation work by Paula because she was able to assist me with getting the help I needed, I would definitely recommend other to her should you have a problem like mine

Good service

My query was handled efficiently with constant follow ups.

Harry helped me. He said he refund my payment , so let's see :)