The amount that was stated for shipping in USD did not correspond to how much I was actually charged in my local currency. I used the currency converter on the MyUS website, and I used an external... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service is a rip off, I thought I would get the shipping estimate before I place my order. I did not, I tried to cancel, I was told I could not cancel while processing, and then I could not canc... See more
Company replied
I did not like your policy on holding discarding items that are of animal origin. Especially if they are items/brands sold in the US and were shipped to US already. In my case small leather watch stra... See more
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The service is mediocre despite the high prices. They deduct amounts from your registered account for illogical reasons. For example, there are fees for changing a plan that are separate from the co... See more
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Company details
About MyUS.com
Written by the company
About MyUS
MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service.
Our Goal
At MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Contact info
4299 Express Lane, 34249, Sarasota, United States
- 1-941-227-4444
- social@myus.com
- myus.com
3.2
Average
12K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was arranged improperly as the…
My order was arranged improperly as the total weight is actual 6.1lbs but after repacking it became heavier due to box dimension??? Ridiculous to be 19lbs such a huge different.
9 February 2026
Reply from MyUS.com
Hello Jashilyn,
I am sincerely sorry for the frustration this has caused. Seeing your shipment jump from 6 pounds to 19 pounds is a huge difference, and I completely understand why you are upset.
We have pulled up your account details and are already looking into what happened with the packing on this specific order. Your dedicated customer support representative will be reaching out to you directly very soon to review this and get it fixed for you.
Thank you for your continued trust and loyalty.
Very poor communication
Very poor communication, they will leave parcels under review and won't respond, so that you can't bundle them together, just really disappointing service
19 February 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Fast postage
Fast postage . lets me purchase collectibles i previously couldn't. Does the hard work for me.
11 February 2026
Reply from MyUS.com
Thank you, Jenni, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Reply from MyUS.com
Thank you, Mujeeb, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Very good service and quick delivery I…
Very good service and quick delivery I am really happy with the service and will definitely be using you again
11 February 2026
Reply from MyUS.com
Thank you, Edwin, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
quick and reliable shipment
11 February 2026
Reply from MyUS.com
Thank you, Andrea, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I have never experienced a lost or damaged package.
MyUS has consistently been my preferred shipping provider, and I have maintained a long-standing relationship with them without encountering any challenges or issues throughout the shipping process. Their service consistently demonstrates a high level of care.
Mazin
11 February 2026
Reply from MyUS.com
Thank you, Mazin, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Still the best service thus far!
Still the best service thus far,even better than the ones we have locally in my country!
9 February 2026
Reply from MyUS.com
Thank you, Obakeng, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Regular communication helped track the…
Regular communication helped track the shipment as the status was regularly updated.
11 February 2026
Reply from MyUS.com
Thank you, Kasongo, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I bought an expensive bottle of perfume…
I bought an expensive bottle of perfume to be delivered from London MYUS to UAE. It has sat at London Warehouse for almost 2 weeks, immediately I was charged 104USD for delivery, I mean what the hell???
Of the 104USD delivery charge, I have been told that 65usd is for shipping and 30usd is for dangerous good!!!! Its a boxed up 200ml bottle of perfume!!!!! Absolute scammers.
Almost impossible to get hold of anyone, no phones, email or whatsapp contact.
Missed birthday, still not sure where it is!
6 February 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience, Giles. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Impecable fast service
The package was home less than four days after I requested shipping. It was amazingly fast, and no products were missing or damaged.
8 February 2026
Reply from MyUS.com
Thank you, Grecia, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Horrible company
Horrible company. They stole my packages. Dont use them.
17 February 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience, Jeff. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Missing Package
I have been trying to locate a package that was put into my suite, the delivery date was back in Dec 2025, to this day I still do not have it in my suite.
8 February 2026
Reply from MyUS.com
Hello Danielle. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at support@myus.com, and thank you for bringing this to our attention.
My items been in review section for a…
My items been in review section for a very long time i sent emails to the support team but no response
9 February 2026
Reply from MyUS.com
Thank you for sharing your experience, Tareq. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Reply from MyUS.com
Thank you, Sultana, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Sent Me Someone Else’s Order – Refusing Responsibility
From the “View Photos” section in my order history, it is clearly shown that the warehouse received the correct items from the seller. Their own uploaded photos confirm this.
However, what I received was an entirely different shipment that belongs to another customer. Inside the box was an invoice clearly addressed to a different individual, including their name and suite number.
This means the warehouse repackaged the items incorrectly and sent me someone else’s order.
Despite providing clear photographic evidence — including their own warehouse photos and the invoice found inside the wrong package — customer service continues to redirect me to contact the seller. The seller fulfilled the order correctly. The mistake happened at the warehouse.
This is not just a fulfillment error. It is also a serious mishandling of customer information.
Very disappointing experience.I expected accountability and resolution, not deflection.
15 February 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Very fast shipping
The handling and shipping of my package was fast…was very satisfied with the service…
6 February 2026
Reply from MyUS.com
Thank you, Isha, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Immediate response to queries
8 February 2026
Reply from MyUS.com
Thank you, Sheilah, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I placed a ship order in October 2025…
I placed a ship order in October 2025 and till date i have not received my goods. I tried calling but no one responds to calls.
9 February 2026
Reply from MyUS.com
Hello Sithar. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at support@myus.com, and thank you for bringing this to our attention.
Great Service
Very satisfied with the prompt service from the supplier and the shipper. Being out in the Pacific Ocean, I was surprised to receive my order in little over a week's time. The package was well packed, all contents were in good condition.
16 February 2026
Reply from MyUS.com
Thank you, Dackson, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
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