The amount that was stated for shipping in USD did not correspond to how much I was actually charged in my local currency. I used the currency converter on the MyUS website, and I used an external... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service is a rip off, I thought I would get the shipping estimate before I place my order. I did not, I tried to cancel, I was told I could not cancel while processing, and then I could not canc... See more
Company replied
I did not like your policy on holding discarding items that are of animal origin. Especially if they are items/brands sold in the US and were shipped to US already. In my case small leather watch stra... See more
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The service is mediocre despite the high prices. They deduct amounts from your registered account for illogical reasons. For example, there are fees for changing a plan that are separate from the co... See more
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Company details
About MyUS.com
Written by the company
About MyUS
MyUS is a trusted global shipping and freight forwarding leader, connecting customers in over 220 countries and territories with US and UK retailers since 1997. We simplify international shopping by offering services like package consolidation, tax-free US address registration, and competitive shipping rates. Whether you’re an individual shopper or a business, our fast, reliable shipping solutions make it easy to access products from top retailers, all with transparent pricing and excellent customer service.
Our Goal
At MyUS, we aim to provide seamless, affordable, and secure international shipping solutions that remove the barriers to cross-border shopping. We strive to empower customers worldwide by making US and UK products more accessible, ensuring packages are delivered quickly and safely. Through innovation and dedication to customer satisfaction, we strive to be the go-to freight forwarding service, helping members get the products they love, no matter where they live.
Contact info
4299 Express Lane, 34249, Sarasota, United States
- 1-941-227-4444
- social@myus.com
- myus.com
3.2
Average
12K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A few other's i had previously wasn't…
A few other's i had previously wasn't enough picture to see what was there, I had to pay a extra fee that was unexpected, also I had a order that I couldn't get a invoice for some reason or another, it got sent back to the dealer, I sent you a message that I was having trouble with the invoice, never got a response from you, so my rating is low for you at this time,
2 March 2026
Reply from MyUS.com
Thank you for sharing your experience, Selwyn. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Reply from MyUS.com
Thank you, Sulaiman, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
so far I have good experience with…
so far I have good experience with MyUS.com and the service is good
2 March 2026
Reply from MyUS.com
Thank you, Evelyn, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Expecetional,
2 March 2026
Reply from MyUS.com
Thank you, David, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Very good service
2 March 2026
Reply from MyUS.com
Thank you, Ali, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
My worst experience Ever
⭐ 1 Star – Extremely disappointing experience
My recent experience with MyUS has been very frustrating and unprofessional.
I submitted a return request for an item in order to receive a refund from the seller. However, the process was delayed significantly on their side. Later, I was told that the system canceled my request and that I supposedly did not respond to an update from their team.
The problem is that **I never received any notification or communication from MyUS about this before March 7**. The first time I heard about it was when their agent said they had to submit the request again on March 7. This delay was completely outside of my control.
Because of this situation, my **refund of about $500 is now at risk**, simply because the request was not handled in time. When dealing with returns, timing is extremely important, and delays like this can directly cause financial loss to customers.
It is very frustrating to be told that I did not respond to something that I was **never notified about in the first place**. ( Mr.Priyashani S )
I hope MyUS improves their internal processes and communication with customers, because situations like this should never happen with a paid package forwarding service.
2 March 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience, Faisal. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Too slow
Too slow
Too expensive
And customs shipment money was taken twice once by you and once by the Saudi customs so I had to pay twice as usual??
1 March 2026
Reply from MyUS.com
Thank you for sharing your experience, Muhammad. We’re sorry to hear our service did not meet your full expectations. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Reply from MyUS.com
Thank you for sharing your experience, Toni. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Reply from MyUS.com
Thank you, Matos, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Good service
Good service, expecting to have more good and qualified service in my next interactions with yours
1 March 2026
Reply from MyUS.com
Thank you, Joaquin, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Reply from MyUS.com
Thank you, KP, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Just exceptional service
1 March 2026
Reply from MyUS.com
Thank you, Robert, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
Very good no complain so far
1 March 2026
Reply from MyUS.com
Thank you, Alberto, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
MyUS saves me money by consolidating.
MyUS saves me money by consolidating.
It allows me to shop for many low cost items that would be impractical to ship to our island any other way.
Sometimes there are glitches & you need to contact customer support. Mostly that has been a positive experience. Occasionally its been irksome due to time frames & delays while things are hashed out yet on balance, considering all the variables involved, they come out on top & there is no other service I would use to transport my many goods to our location.
28 February 2026
Reply from MyUS.com
Thank you, John, for being a valued MyUS member and for leaving your feedback! We look forward to continuing to serve you. Thank you again for choosing MyUS!
No Customer service NO RESOLUTION
1 March 2026
Reply from MyUS.com
Thank you for sharing your experience, Unk. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
My experience with MyUS has been very…
My experience with MyUS has been very bad. This is a very poor and unprofessional service.
I ordered a product that cost $69, and with shipping the total should have been $79. However, my card was charged $86 without my approval.
In addition, I asked support only to cancel my membership, but instead they deleted my entire account. After that, I contacted them several times, but I received no response at all.
6 March 2026
Unprompted review
Reply from MyUS.com
We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at support@myus.com, and thank you for bringing this to our attention.
Horrific Service, Utter waste of time
Unreliable shipping estimates, so be prepared for bad surprises. Forgot to send out my biggest package but charged me full amount.
Unresponsive, incompetent and unequipped CS, charged without warning, no explanations could be given after more than 10 asks. No responsibility or action taken to rectify mistake. Asks you to PAY AGAIN to send out item to get credit back to use the same shitty service. Random Partial refunds when you hound them for fairness.
Hellish, UNPREDICTABLE charging/service/experience. Nothing on their side for TWO WEEKS when I asked for case to be escalated... Had to cc CEO for immediate reply.
Scammers held my expensive items hostage for weeks without reply and blackmailed me to just pay again. Even in consolidation of items they removed ALL plastic wrappers on small soft clothing, and items for the sake of it and just threw them in a box filled with their own brown paper. No proper standards or QC.
Accepted no RESPONSIBILITY for anything, was like talking to walls.
Disgusting. Would report them to authorities.
9 January 2026
Unprompted review
Reply from MyUS.com
Thank you for sharing your experience, Shona. We’re sorry to hear you were unhappy with our service. Your satisfaction is important to us, and we appreciate your patience and feedback. Thank you for being a valued MyUS member.
Best Experience and Best Service
I don't know why there are lot of negative reviews I had a very positive experience I live in Oman and it is best shipping forwarder in this region
Prices are very low as compared to others
Thanks MyUS team
7 March 2026
Unprompted review
Reply from MyUS.com
Thank you, Aadil, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
I am currently happy to have an account…
I am currently happy to have an account with myus.com but I'm disappointed in the way that I ordered some items that I really needed scene January and February 2026 and I haven't received them up till this moment 7th February tracking
12 February 2026
Reply from MyUS.com
Hello Kelvin. We're very sorry to hear that your experience didn’t meet your expectations. At MyUS, we work hard to provide excellent service, so it’s concerning to hear about this situation. We’d like to look into the details further to understand what went wrong and how we can make it right. Please reach out to us at support@myus.com, and thank you for bringing this to our attention.
Always great working with them
Always great working with them; Especially with paying custom taxes upfront using DHL Express. Fast delivery and Zero Hassle.
Generally expensive, yes, due to air transport... but HEY! I do get em ZERO worries. so that's a win.
9 July 2025
Reply from MyUS.com
Thank you, Anas, for being a valued MyUS member and for taking the time to leave us such positive feedback! We're thrilled that our service met your expectations and look forward to continuing to serve you. Thank you again for choosing MyUS!
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