I had a small issue with my online order over the bank holiday (completely my mistake), but the customer service was nothing short of outstanding. I emailed for advice and the team responded almost... See more
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Absolutely fantastic so helpful & knowledgeable! Really helped us with an issue with a vape that wasn't bought from them either & went above & beyond! Absolutely recommend & would give more than 5... See more
Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great a... See more
Company replied
It's a real pleasure to shop at My Vape. The people there are very knowledgeable, helpful and always pleasant to deal with. I've turned up with all sorts of questions but nothing phases them. It's a r... See more
Company replied
Company details
Written by the company
We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.
Contact info
Unit 15 Stfit Park, TQ12 3SH, Newton Abbot, United Kingdom
- 01626 897776
- info@myvapestore.co.uk
- myvapestore.co.uk
4.9
Excellent
2k reviews
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Reply from My Vape Store
Doesn't get much better than that ay! Love to hear it! Happy new years!
Great staff really helpful
16 December 2024
Reply from My Vape Store
Thanks Rachel! Much appreciated. Enjoy your holidays and hope to see you back in soon after!
Brilliant service
Brilliant service really quick to solve the issue I was having and gave me brilliant advice to help stop it from happening again. Friendly welcoming and knowledgeable.
15 December 2024
Reply from My Vape Store
Thanks for that Michael! Any advice we can give to save you time and money we're all about it! Happy holidays and hope to see you back in soon!
Excellent service
Excellent service, great staff nothing to much trouble
Have used this shop for years and will continue to to do so. Excellent products, staff knowledge and the shop is very welcoming and its a joy to visit this store.
16 December 2024
Reply from My Vape Store
Love to hear that Christina! Once you've been in our shops, others just can't compare. So glad you're still getting on well with our staff and services and wish you a peaceful holiday season!
Reply from My Vape Store
Thanks Russell! Always glad to hear it! Happy holidays bud!
Staff always very helpful
12 December 2024
Reply from My Vape Store
Thanks Susan! Happy holidays! Hopefully see you back in soon!
The team at the Filton store are just…
The team at the Filton store are just amazing! Fantastic customer service, always have in stock what I need! Thank you 🤩
6 December 2024
Reply from My Vape Store
So happy to hear that Julia! Glad you appreciate the hard work we put in to maintain such an inviting space for you all. Happy holidays and we'll see you back in soon!
Reply from My Vape Store
Anytime Sue! You know where to find us. Always happy to help however possible. Happy holidays! Hopefully see you back in soon!
LOADS of choice, super friendly 🙏
I opened the door, and I was amazed at the wall to wall choice of vape stuff!
Alfie served me & he was super knowledgeable, helpful and super friendly. I learnt some stuff too!
I wish they sold Smok 22 coils though ☺️🙏
Much prefer supporting local biz, & not ordering from Amazon!
4 December 2024
Reply from My Vape Store
Hi there, it's been fun to watch peoples reaction upon entering the store as mentioned we have such a wide range of options available to you! However we're still learning the specific wants/needs of our new local customer base so anything you want that we don't have be sure to let us know and if we can order them in for you we will try to. Be sure to mention the smok 22 coils next time you're in and which 'ohm' rating you would like and if we can order them in we will! Thanks for taking the time to leave us such positive feedback and hope to have you back in soon!
The assistant was really helpful and…
The assistant was really helpful and friendly, loaded the vape etc for me couldn't be better. Plenty of choice.
But make sure you don't accidently park in the furthest space to the left because the taxi driver from that company is an intimidating aggressively rude @****le!
9 December 2024
Reply from My Vape Store
Hi there Julia, we're glad you're making good use of our products and services and we thank you for the positive feedback! The taxi rank is an odd situation where they need constant access to that spot for their vehicles and haven't done the best job of signposting it. We're hoping to find a more permanent solution to this problem and encourage customers to park in the available spots just around the corner from our business for the time being. Anything we can do in the meantime to turn that 4 star into a 5 be sure to let us know. We're always looking to improve best we can! I'm sure we'll see you back in again soon Julia!
Always a pleasure to shop here
Always a pleasure to shop here. Helpful and friendly staff and they stock everything you need
11 December 2024
Reply from My Vape Store
Thanks for that Claire! We work tirelessly to provide such a great service for you all, we're glad you appreciate us! Happy holidays and a happy new year!
The assistant was so very helpful…
The assistant was so very helpful couldn’t fault him
9 December 2024
Reply from My Vape Store
Glad to hear it Josephine! Hope to see you back in soon. If we don't see you before we hope you enjoy the holiday season!
Great vape store
Great vape store, really helpful staff member when I went in, just all in all really good, plus 5 mins down the road so ideal.
10 December 2024
Reply from My Vape Store
Thanks Steve! We appreciate the feedback at this early stage in our branches development. Glad to hear you're enjoying your time with us and i'm sure we'll see you back in again soon
Reply from My Vape Store
Thanks for that, much appreciated! Anything we can do to turn that 4 star into a 5 star though be sure to let us know. We're always looking for new ways to improve upon our services, to insure the best personalised customer experience possible! In the meantime we hope to see you back in again soon!
The only vape shop I like using hate…
The only vape shop I like using hate going to others 😂 best shop about ash and the woman both sound as f..k
7 December 2024
Reply from My Vape Store
Love to hear it Damien! Once you've had the best don't settle for less! Happy holidays!
Great little shop
Great little shop. Not as cheap as other places to get the liquid.
30 November 2024
Reply from My Vape Store
I'm sure Dave will be happy to read this! Expect the same great service at any of our branches, our service team are all fantastic! Thanks for the review and we hope you enjoy the holiday season!
Amazing service
Amazing service, nothing is too much for these guys, wouldn’t go anywhere else
25 November 2024
Reply from My Vape Store
Thanks Leanne! Love to hear it. You won't find better service out and about i'm sure! Happy holidays and hope to see you in again soon!
Reply from My Vape Store
Thanks Amelia! Couldn't ask for friendlier customers too!
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