With a rapidly failing battery in my Hepburn 11 radio, and unable to find my charging cable anywhere, I turned to VQ to ask where I might buy a replacement. VQ's Victoria, promptly arranged to send on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a Retro Mini which arrived safely this week and well packaged. I received help from Victoria to set it up who was so kind and patient. I wanted a new radio for my bedroom and am delighted wi... See more
Amazing experience via email for a replacement Laura Ashley slow cooker lid. I accidentally shattered mine, and reached out to Laura Ashley who directed me to VQ. They contacted me immediately via e... See more
Now you would expect if you bought something second hand off eBay and you had a problem, you'd expect the manufacturer to say "not our problem"!! This was not the case with VQ. I had a minor issue rel... See more
Company details
Written by the company
In 2011, VQ (known then as View Quest), launched the original Retro Radio – a DAB / DAB+ Digital Radio and Apple Docking station. The original retro was designed to change the market, a multi-functional product that came in a range of colours very much with the design conscious in mind. A hit with the public and press alike, the radio even won a prestigious What HiFi Award. The classic line of success brings success is never more true than in the story of VQ as in the years since we’ve been working hard to produce increasingly incredible products that continue to win awards and your hearts. The one thing we’ve always put at the heart of our design though is choice, many have (and still do) consider us mad for offering you such a wide choice of colours and finishes. We don’t think it’s mad, in fact we’ve built everything in our business to give you that choice because we believe it’s important. You will live with our radios and speakers for a lifetime and we want them to be an expression of your own taste & style. As part of that mission to give you choice and to deliver products that get you excited to have them in your home, we’ve also been fortunate to forge relationships with designer brands that are loved by millions of people across the world. We design and manufacture products in partnership with; Emma Bridgewater, Joules, Laura Ashley & Cath Kidston and there are many more designer names to come. Ultimately as our product range grows from; radio to docking stations, Bluetooth speakers, multi-room systems to Smart Speakers we remain true to our founding principal, it has to be something that looks and sounds good enough for Jonathan to have in his home.
Contact info
Mill Lane, GU34 2QG, Alton, United Kingdom
- support@myvq.com
- myvq.com
4.8
Excellent
786 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Good customer service
I managed to break the plug for my radio and contacted VQ to ask where I could buy another one and they sent me one out in the post - great customer service which is good to know I have 3 of the retro mini radios.
4 February 2026
Unprompted review
Retro mini battery
I don't know how anyone at vq has not noticed that the rechargeable battery advertised to fit the retro mini radio does not fit by a country mile. The box it comes in has a picture of a retro mini radio on and says it is compatible with but it isn't. How disappointed I was as I thought at last vq had produced a high powered rechargeable battery for the mini. I don't know how a company can it so wrong did no body check!!!!
Thanks for your reply but if there is an upgraded version why did you not call it retro mini MK2 because looking on your website you are still showing the version I own clearly showing the back panel where accepts AA batteries
11 February 2026
Unprompted review
Reply from VQ
Thank you for taking the time to leave a review. we appreciate your feedback.
The Retro Mini rechargeable battery is designed for the updated version of the Retro Mini that uses a rechargeable battery pack.
It may be that your Retro Mini is the earlier model, which operates with 4 x AA batteries. Unfortunately, the rechargeable battery is not compatible with that version.
If you’d like to confirm which model you have, please feel free to contact us and we’ll be happy to help. support@myvq.com
Thank you for the edit - Please contact us to discuss further - support@myvq.com
Extremely helpful friendly staff and…
Extremely helpful friendly staff and great products. Would highly recommend VQ
11 February 2026
Unprompted review
Really impressed with the customer…
Really impressed with the customer service of this company. I emailed to ask for information regarding a lost charging cable for my Monty radio and they sent me one free of charge! many thanks
23 January 2026
Unprompted review
Excellent customer service
I had an issue with trying to source a replacement power cable for my VQ DAB radio. I eventually emailed the company directly and received an immediate response and solution to my issue. Their customer service was outstanding and I wouldn’t hesitate to purchase further products from them in the future. Thank you!
15 January 2026
Unprompted review
My Dab radio cable became unsafe
My Dab radio cable became unsafe. I messaged New Dawn and within 24 they had arranged for the cable to be replaced free of charge. I am delighted.
14 January 2026
Unprompted review
Fantastic Company with Great Communication
Amazing experience via email for a replacement Laura Ashley slow cooker lid.
I accidentally shattered mine, and reached out to Laura Ashley who directed me to VQ. They contacted me immediately via email, shipped it out at no cost to me. It arrived packaged impeccably. Could not fault their service. And they helped me use my slow cooker again!
27 November 2025
Unprompted review
I absolutely love my mixer
I absolutely love my mixer! Better than kitchen aid and lots prettier too. Love that there is an extended warranty! Best gift ever!
11 January 2026
Unprompted review
Replaced a 30 year old Sony clock radio…
Replaced a 30 year old Sony clock radio that had done great service. The Monty VQ is a superb replacement for us.
7 January 2026
Unprompted review
Excellent Company. Both To Buy From - And Deal With.
Seriously good and well-designed products.
Just received the VQ Halo and looking forward to giving it its first outing over Christmas.
This will be the third product from VQ and not been disappointed by any of them.
7 December 2025
Unprompted review
The beautiful look in a modern look
The beautiful look in a modern look. Love it.
Added colour and presence.
Works great just as expected
11 November 2025
Unprompted review
Above and beyond...I have just had the…
Above and beyond...I have just had the most genuine and wonderful experience with this company.In particular a lady called Victoria.
She was friendly,and proffesional.
Her emails were informative and kind and her responses were immediate.
My problem was resolved within days.It resulted in a new power lead and now my Monty radio is back to normal.It's a brilliant little radio with a great sound.
This company (Victoria) has restored my faith in the importance of good customer services.....
18 November 2025
Unprompted review
Now you would expect if you bought…
Now you would expect if you bought something second hand off eBay and you had a problem, you'd expect the manufacturer to say "not our problem"!! This was not the case with VQ. I had a minor issue relating to storage of preset stations on my VQ Monty radio. An email to VQ's support department for help and advice. Within minutes I had a reply with an explanation of how to resolve my problem. Fantastic service.
24 November 2025
Unprompted review
Legendary service
Outstanding and prompt service when I contacted VQ this morning.
Over the years my VQ Monty has been a daily companion. It’s so appreciated I bought one for a friend who also loves his. However my power cable is suddenly hit and miss. One short email to Victoria, one back from her to confirm the model, and a replacement in the post same day. Can you beat that? One very satisfied customer, thank you.
18 November 2025
Unprompted review
Really impressed by the rapid reply by…
Really impressed by the rapid reply by Victoria
Excellent customer service Many Thanks for dealing with me
17 November 2025
Unprompted review
Great DAB radio
29 October 2025
Unprompted review
Emma Bridgewater retro mini radio
I have had my Emma Bridgewater retro mini radio for over 7 years. Unfortunately my Ariel snapped. I emailed VQ Sunday night for advice. I received an email the following day from Victoria advising that she would send a replacement free of charge. So shocked and impressed. Thank you VQ. 10/10.
10 November 2025
Unprompted review
Best of a mediocre bunch!
This radio is supposed to be the best on the market, according to Which. But it has worse DAB reception than my old Pure One Flow.
It wasn't clear to me how to decrease the screen brightness, and it's not in the tiny print user guide, but customer service was very helpful in fixing this.
I've given up trying to find a better radio and have ordered another one, along with rechargeable batteries, so as I say, best of a mediocre bunch!
Reliability of course is unknown at this stage.
6 November 2025
Unprompted review
Reply from VQ
Thank you for taking the time to share your feedback. We are sorry to hear that the DAB reception hasn’t met your expectations, we are glad that our customer service team could help with adjusting the screen brightness.
The radio should be picking up all available stations in your area, if you continue to experience reception issues, please contact us -we would be happy to help troubleshoot and ensure your radio is working as it should.
We’d also like to clarify that the printed manual included with the radio is a quickstart guide. A full, detailed manual is available, which covers all functions and settings, including screen brightness adjustments.
Thank you again for your review and for choosing our radio.
We were attracted to the product by its…
We were attracted to the product by its appearance and obvious quality and by the service we received
9 November 2025
Unprompted review
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