With a rapidly failing battery in my Hepburn 11 radio, and unable to find my charging cable anywhere, I turned to VQ to ask where I might buy a replacement. VQ's Victoria, promptly arranged to send on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought a Retro Mini which arrived safely this week and well packaged. I received help from Victoria to set it up who was so kind and patient. I wanted a new radio for my bedroom and am delighted wi... See more
Amazing experience via email for a replacement Laura Ashley slow cooker lid. I accidentally shattered mine, and reached out to Laura Ashley who directed me to VQ. They contacted me immediately via e... See more
Now you would expect if you bought something second hand off eBay and you had a problem, you'd expect the manufacturer to say "not our problem"!! This was not the case with VQ. I had a minor issue rel... See more
Company details
Written by the company
In 2011, VQ (known then as View Quest), launched the original Retro Radio – a DAB / DAB+ Digital Radio and Apple Docking station. The original retro was designed to change the market, a multi-functional product that came in a range of colours very much with the design conscious in mind. A hit with the public and press alike, the radio even won a prestigious What HiFi Award. The classic line of success brings success is never more true than in the story of VQ as in the years since we’ve been working hard to produce increasingly incredible products that continue to win awards and your hearts. The one thing we’ve always put at the heart of our design though is choice, many have (and still do) consider us mad for offering you such a wide choice of colours and finishes. We don’t think it’s mad, in fact we’ve built everything in our business to give you that choice because we believe it’s important. You will live with our radios and speakers for a lifetime and we want them to be an expression of your own taste & style. As part of that mission to give you choice and to deliver products that get you excited to have them in your home, we’ve also been fortunate to forge relationships with designer brands that are loved by millions of people across the world. We design and manufacture products in partnership with; Emma Bridgewater, Joules, Laura Ashley & Cath Kidston and there are many more designer names to come. Ultimately as our product range grows from; radio to docking stations, Bluetooth speakers, multi-room systems to Smart Speakers we remain true to our founding principal, it has to be something that looks and sounds good enough for Jonathan to have in his home.
Contact info
Mill Lane, GU34 2QG, Alton, United Kingdom
- support@myvq.com
- myvq.com
4.8
Excellent
786 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a problem with my radio
I had a problem with my radio, I contacted the company and the service I received was excellent from start to finish. I returned the radio as requested and it has been replaced. All of this was done very quickly and I was kept informed at every point from advising me the radio had been received to the new one being delivered. Excellent customer service.
9 May 2025
Unprompted review
Love my 3.5L Slow Cooker
Love my 3.5L Slow Cooker and looks beautiful on my worktop. Ordered from QVC and this process was easy as was registering my product for the warranty.
21 March 2025
Unprompted review
I had a problem trying to store…
I had a problem trying to store stations on my Monty radio. The customer service helped me and replied quickly. Very good!
1 May 2025
Unprompted review
First class service
Without needing to go into too much detail I made an enquiry regarding a replacement part recetly the reply and service I received was exemplary. Friendly and professional, well done!!
24 April 2025
Unprompted review
Nice compact design fairly easy to set…
Nice compact design fairly easy to set up
So far so good
Would have liked a real wood case and not the vinyl version I received
9 April 2025
Unprompted review
Reply from VQ
Thank you for your review. I am glad to hear that the radio was easy to set up.
Can I please ask what model radio you have.
The Monty Oak and Walnut is real wood.
The Retro Mini is wrapped in tactile premium leatherette.
The Dexter is wood-effect finishes.
I am available to speak to on the support email - support@myvq.com
Easy to use and simple to work your way…
Easy to use and simple to work your way through.
25 March 2025
Unprompted review
Excellent customer service and product
Had a problem with the power cable on my radio and it was replaced with no issue.
Lovely radio, excellent customer service. Thanks to Victoria!
24 March 2025
Unprompted review
New power cable
E mailed Victoria, stating my mum's power cable for her Dexter radio was damaged, and very quickly a replacement was sent free of charge
20 March 2025
Unprompted review
Monty
An excellent radio, easy to use and good distortion free sound.
Great customer support, thank you Victoria
17 March 2025
Unprompted review
This our second Retro Mini Radio
This the second Retro Mini Radio I have purchased, the first as a bedroom alarm and this one for our kitchen. It is small & neat with a very good sound quality.
I would recommend it highly.
18 March 2025
Unprompted review
Fault with the power supply unit
Fault with the power supply unit, sent an e-mail and unit has been sent out within 36 hours of reporting problem. Fantastic customer services
13 March 2025
Unprompted review
Replacement power adapter Very swift and excellent service from…
Very swift and excellent service from the customer service team. Asked about a replacement power adapter for my retro mini radio. No charge for the replacement and could not be more pleased.
12 March 2025
Unprompted review
Beautiful Kettle and Toaster
Just love my Laura Ashley Kettle and matching 4 slice Toaster, both work perfectly and even toast Vogels bread well , they also look amazing on my bench top, lots of comments from friends.
8 March 2025
Unprompted review
Having damaged my DAB radio aerial, I contacted VQ who will post a replacement for free. Excellent customer service which I had believed belonged to the past. Great job.
Having damaged my
6 March 2025
Unprompted review
I bought the blue floral four piece…
I bought the blue floral four piece toaster. It’s so pretty BUT on the highest setting it does not toast very well. If it wasn’t so beautiful in my counter I would take it back.
2 March 2025
Unprompted review
Reply from VQ
Thank you for your feedback, I am sorry to hear that your toaster is not toasting very well on the highest setting. Please do contact us on our support email - support@myvq.com
Great support on my issue
Great service from them on my support request as I had a fault on my radio. Quick friendly service via email. Issue solved.
25 February 2025
Unprompted review
I was very happy with the prompt
I was very happy with the prompt , friendly professional service I received via email. Very much appreciated .
Thank you
22 February 2025
Unprompted review
Replacement under warranty
Problem with battery connection on new Retro Mini was dealt with promptly by VQ under warranty and a replacement radio sent out quickly
5 February 2025
Unprompted review
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