When my account got debited , I immediately go to the website and raised my concern and the customer support assist me with my concerns . I am pleased that I thought it was a scam but was luckily when... See more
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I requested to cancel my account a few months ago and they were able to do so. Recently, someone reached out to me regarding the refund of the membership fee. Honestly, I have forgotten about this, bu... See more
It met my expectations. Nela of the escalation team did a great job resolving my concern. Thanks. (I am repeating this since I am not sure if the first rate was successful.)
I subscribed by accident, the AD said it was for some spices promotion. Luckly, Alero is helping me get a refund. Bad publicity, but good response from staff. I never got my spices tho.
Hasn’t replied to negative reviews
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Support always follows up with you even…
Support always follows up with you even when you have forgotten about something.
It was great experience and best…
It was great experience and best customer care
Thank you Raj
Eric was really helpful
Their quick response and help also…
Their quick response and help also support. Very kind and friendly.
Was overcharged for nothing
Was overcharged for nothing. Instead of them refunding me, they decided to email me telling me to take down my review . Im appalled by how inconsiderate they are, anyone who see's this should think twice about this website, you cannot trust the pilot coz they fly with your money then threaten you!!!
The promise of my refund and the follow…
The promise of my refund and the follow up emails makes me to believe
Nothing i just want to cancel it
Using this site has been good
Using this site has been good, however it's service is no longer a requirement to me
Requesting a refund.
Hi. I visited your website and I bought an iPhone. Unfortunately, it didn't get delivered. I would like to request a refund of R294, 54. Thank to Andy who assisted me.
The support is perfect I didn’t see…
The support is perfect I didn’t see support like this especially Mr. Jamal. He is kind and understanding.
Good escalation support by Paula
Good escalation support by Paula, thanks to Paula who said that the money taken from my card without my permission would be refunded. I was told that my refund would be made within 5-7 business days, I will provide information about this issue again.
Thank you for a favorable response😇
The company is a scam that takes money…
I had an issues with company and chatted to Andy she helped me to cancel my membership efficiently. I'm happy if the quick service provided
What made your experience great
What made your experience great. This app doing good 👍 there honestly and transparent
Thank you so much for canceling my…
Thank you so much for canceling my subscription. You are responsive and honest .
Thank you ANDY
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