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Company details

  1. Pet shop
  2. Pet Care Store

Written by the company

A UK based healthy dog food brand, conscious about nutritional foods for dogs. We care about where food comes from, how it is made, and who it goes to.


Contact info

2.0

Poor

TrustScore 2 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the products but not the service!!

Love the products, but recently I ordered and was sent some dog joint oil which I queried as it had a very short expiry date - December 2023- much shorter than my previous bottle. I sent 2 emails but had no reply. Very dissatisfied with this level of customer service which is seemingly non-existent.
*UPDATE 19.12.23*
Yes, Luis has sorted this now for me and I am awaiting the replacement oil, with many thanks. Trustpilot score amended today accordingly. I can also recommend their herbal mix.

11 October 2023
Unprompted review
YOKO logo

Reply from YOKO

Dear Elenor,

Thanks for writing a review. We always find reviews directly from the customer on websites such as Trustpilot to be really helpful, especially when we order products for the first time from other businesses ourselves.

When we set up the company, we made it our mission to pride ourselves on customer service above everything else. It has always been a small business and we love hearing from customers about their dogs, and if anything can ever be improved we cherish the feedback from our customers.

We read your review and our hearts sank. Please accept my sincere apologies that you never received a reply. After looking into this we eventually found the cause of the problem which was a email forwarding issue, which landed your email into the spam folder of an old email address. As a result, we never saw your email. Admittedly, we thought this was sorted, so we are pleased that you brought this to our attention. If you have any other issue in the future, please email info@yoko.co.uk.

I believe our team have been in touch and will be replacing the product you purchased as soon as a fresh batch is infused.

We really value your support, and we look forward to your custom again soon.

Rated 5 out of 5 stars

I believe in Yoko’s philosophy and…

I believe in Yoko’s philosophy and ethics. The better the quality of food etc that we give our dogs, the happier and healthier they will be. I appreciate that all Yoko’s products are sourced and made to the highest standards available.

25 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Thank you for leaving such a positive review, we really appreciate it. It is good to know that customers like yourself share the same values.

Ashley
YOKO

Rated 5 out of 5 stars

Yoko is more than just a brand, its a lifestyle!

Yoko is more than just a brand, it’s culture, a lifestyle to live by for the one we so love “our pets”!
Each food is hand picked and prepared with the most natural ingredients, that contain all the essential needs for our pets!
This has been a great experience and their products are all unique!
This bond between my best friend and Yoko definitely will continue — and the journey for a healthier life will prolong his life by my side!
Thank you Yoko!

17 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Melissa, thank you for taking the time to leave such a positive review - this makes us very happy indeed. We are pleased that people like you are fully on board with feeding your dog with healthy products and that you see the wholesome benefit. Keep up the good work as being a great dog owner!

Ashley
YOKO

Rated 5 out of 5 stars

Best healthy treats I got for my dog!!

Best healthy treats I got for my dog!!! I really struggled to find healthy treats for him and couldn’t be happier with this brand - congrats team! Keep it up, thanks for letting us take good care of our puppies.

17 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Thanks for your kind review - we really appreciate it. It is so good to hear that you are pleased with YOKO products...a healthy dog is a happy dog!

Ashley
YOKO

Rated 5 out of 5 stars

I couldn't be happier with Yoko dog…

I couldn't be happier with Yoko dog treats. They are my dog Mabel's favourites and knowing how much care goes into the ingredients is always reassuring. I love the companies ethics, the story and the service is second to none. The products all look great too!
I will always buy from Yoko and wouldn't hesitate to recommend!

16 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Georgie, thanks so much for writing such a lovely review - it is extremely kind of you! It really means a lot to know that we have beautiful customers like you and Mabel who care about their food and how it is made.

Ashley
YOKO

Rated 5 out of 5 stars

Best healthy treats for dogs you can…

Best healthy treats for dogs you can find in the UK. They are all natural and heat dried so they conserve without chemicals. As a plus, I also loved how carefully well presented they were so perfect for a gift for my friends with dogs.

15 November 2020
Unprompted review
YOKO logo

Reply from YOKO

We are thrilled that you think YOKO treats are the best in the UK - this is a huge compliment. So happy that your dog owner friends enjoyed the YOKO products that you bought as a gift. Thanks for taking the time to leave such a lovely review.

Ashley
YOKO

Rated 5 out of 5 stars

I'm so glad I found these treats

I'm so glad I found these treats. Bought a couple of the mixed treat boxes for my french bulldog Zeus and he absolutely loves them and I admit I indulge him a bit more since they're so healthy and wholesome. Will be buying lots more from your website for sure, everything looks so good.

14 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Thanks so much for your review - this really made me smile. I am very happy that Zeus enjoyed the treats. - we love healthy happy dogs!

Ashley
YOKO

Rated 5 out of 5 stars

Dog favourite treats

My dog loves this! And I'm so happy that I finally found some healthy and nutritious treats for him! Big points here! Also the website is super nice, just makes me want to order everything!

14 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Super kind of you Mariana. Really glad that your dog loves YOKO and that you like the website - very thoughtful of you to mention.

Ashley
YOKO

Rated 5 out of 5 stars

All great!!

Great products and service. Love them! Definitely my favourites in terms of quality.

14 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Thanks Daniela! We really appreciate you posting a lovely review, that is very kind of you.

Ashley
YOKO Director

Rated 5 out of 5 stars

Super healthy dog treats

My dog loves the mixed pack treats, especially the Spinach ones! He also recently tried the fish based treats too. Just so happy to find a healthy dog food brand, as my dog has allergies so he can only have very specific foods with no additives. I met the two owners of YOKO at their stall in Broadway Market before Covid-19, and they kindly clarified all my queries and were super helpful. I have since been purchasing the YOKO treats online, but will come back to the stall once Covid is over. Love the packaging btw!

14 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Thank you Oly! It is so kind of you to support us and take the time to post a positive review for our small business. We loved having a chat with you and Mr G at Broadway Market. Really pleased to hear that our treats are suitable for Mr G and his allergies.

Ashley
YOKO Director

Rated 5 out of 5 stars

Best UK dog treats!

Quite frankly the best UK dog food brand! Finally we found dog treats with clear and honest ingredients with no hidden additives, sourced locally and with a packaging that doesn't cost the world! I have been using their supplements on my dog and have seen a huge improvement on his skin and fur! Cannot wait for them to release dog food but in the meantime I will keep buying their dehydrated biscuits!

14 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Thanks Chantelle for taking the time to review us. We cannot thank you enough!
We will be releasing a new Joint Oil for dogs in the coming weeks, just in time for Christmas. This is something I think your dog would particularly enjoy.

Ashley
YOKO Director

Rated 5 out of 5 stars

The best UK dog brand

The best UK dog brand
We absolutely love YOKO products. It is extremely refreshing to see a company that is so considered about healthy foods for dogs. They source ingredients from UK grown suppliers, have a great environmentally conscious approach especially with packaging, and genuinely care about improving the health and wellbeing of dogs. What a fantastic company - they go above and beyond any other dog brand on every aspect of their business.

14 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Wow this is a very positive review, thank you very much. We are thrilled you like our company, especially that sourcing of ingredients and environmental factors are so important to you too.

Ashley
YOKO Director

Rated 5 out of 5 stars

Style and Substance

Amazing product that my dog loved. Very personal and kind customer service and of course the most beautiful looking dog treats and supplements.

14 November 2020
Unprompted review
YOKO logo

Reply from YOKO

This is such a lovely review - thank you for your support.

Ashley
YOKO Director

Rated 5 out of 5 stars

Lilythewilfulwestie ❤❤❤❤'s Yoko.

Lily has adored everything she tried from Yoko (as did her doggie pals at the park), she has spread the word happily. The preference is always to shop local / small businesses where practicable, even when distance means virtual shopping so Yoko fits in perfectly. She is awaiting (im)patiently for liver & dandelion.

13 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Lily is certainly a favourite at YOKO. Thanks for taking the time to post such a positive review - you are super kind. We will have the Dandelion Infused Liver ready for you again in just a couple of weeks.

Ashley
YOKO Director

Rated 5 out of 5 stars

The best treats my dog has every had.

The best treats my dog has every had.
We got the mixed treats box and he loved each one! Beautifully packaged and suitable for gifts, they’re all organic, gluten-free and best of all responsibly sourced.
My dog also tried the small fish bites and he would treat it as a chew and takes his time eating it almost like a midday snack.
They also have amazing supplements!

13 November 2020
Unprompted review
YOKO logo

Reply from YOKO

Thanks so much for such a wonderful review - we sincerely appreciate it.

Ashley
YOKO Director

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