Most of the Zing experiences were really GOOD. Only exception was the virtual and in person home health check ups. Redundant calls, poor communication within Zing and with it's supporting services.... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everything is going good. I was apprehensive about getting this insurance, because I never heard of it but so far it's been good. The only thing I'm concerned about is, you have the OTC drug card,... See more
Company replied
In regards to being very affordable and customer wellbeing is great! However, ur customer service sucks when it comes to ur customer service representatives who really lacks training and most of them... See more
Company replied
I have been very satisfied with ZING. My only problem is most of the time the people who answer the phone are very hard to understand. I have tried several times to set up my portal since you made the... See more
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Company details
About Zing Health
Written by the company
Our History
Zing Health was founded in 2019 by two African American physician entrepreneurs, Eric E. Whitaker, MD, MPH, and Kenneth Alleyne, MD, along with co-founders Health2047 and healthcare executive Garfield Collins, to address inadequacies in the healthcare system by creating collaborative, community-based Medicare Advantage plans.
By extending 21st century health service solutions built around community, Zing Health seeks to drastically improve health outcomes in diverse populations that have been chronically underserved. Given that 80 percent of clinical outcomes are attributable to social determinants of health, Zing Health’s unique approach acknowledges the importance of understanding a patient’s circumstances outside of a clinical setting and offers a strategic, tech-enabled model that can scale to match the size of the problem.
In 2020, Zing Health served Medicare beneficiaries in Cook County, Illinois. Today, Zing serves an expanded service area encompassing counties in Illinois, Michigan, and Indiana. In 2024, Zing Health will begin offering new plan types as well as enhancements to existing plans.
Our Mission
Zing Health has a singular mission: Providing managed care Medicare Advantage plans that address social determinants of health to reduce healthcare disparities among historically underserved populations. Zing’s plans integrate Medicare Parts A and B benefits with Part D prescription drug coverage, along with providing robust extra benefits.
Contact info
225 W. Washington St., Suite 450, 60606, Chicago, United States
- 1-866-946-4458 (TTY:711)
- customerservice@myzinghealth.com
- myzinghealth.com
4.1
Great
2k reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Zing Health
Thank you for your feedback, Susan! We're glad to hear that you were able to place your order by phone without any issues. Making our services easy and convenient to use is important to us, and we appreciate you taking the time to share your experience.
Thank you for being the best part of Zing Health!
– The Zing Health Team
Expand network of doctors.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Jacqueline. We understand how important it is to have access to a broad network of providers. Your comments are valuable and will be shared with the appropriate team as we continue to evaluate opportunities to expand our provider network and better serve our members.
I like to help I get for OTC and…
I like to help I get for OTC and grocery and utility bills
1 July 2026
Reply from Zing Health
Thank you for your feedback! We're glad to hear that you're enjoying the support provided through your OTC, grocery, and utility benefits. Helping our members access resources that make daily life a little easier is important to us.
Thank you for sharing your experience and for being the best part of Zing Health!
– The Zing Health Team
The representative immediately…
The representative immediately understood my concerns. The issue was remedied right away.
1 July 2026
Reply from Zing Health
Thank you for your feedback, Patricia! We're pleased to hear that our representative quickly understood your concerns and was able to resolve the issue right away. Providing responsive and effective service is what we strive for every day.
Thank you for sharing your experience and for being the best part of Zing Health!
– The Zing Health Team
It was very informative
It was very informative. And the agent was to patient with me. Also kind
1 July 2026
Reply from Zing Health
Thank you for your feedback, Callie! We're delighted to hear that the information provided was helpful and that your agent was patient and kind throughout your experience. Providing compassionate, personalized service is what we strive for every day.
We appreciate you taking the time to share your experience and look forward to continuing to support you on your healthcare journey.
– The Zing Health Team
Hard to get current info on my app
1 July 2026
Reply from Zing Health
Thank you for your feedback, Linda. We're sorry to hear that you've had difficulty finding current information in the app. We understand how important it is to have easy access to accurate and up-to-date information. A member of our team would be happy to learn more about your experience and help address any concerns.
Thank you for sharing your feedback—it helps us continue to improve.
– The Zing Health Team
You share great customer service
You share great customer service. The tea team members are patient, knowledgeable and truly care about us. Thank you.
1 July 2026
Reply from Zing Health
Thank you for your kind words, Diane! We're delighted to hear that our team has provided you with great customer service. Knowing that our members feel supported, valued, and cared for means so much to us. We'll be sure to share your compliments with our team.
We truly appreciate you taking the time to share your experience and are grateful to have you as part of the Zing Health family.
– The Zing Health Team
Reply from Zing Health
Thank you for your kind feedback! We're thrilled to hear that you received helpful support and excellent customer service. Our team is committed to providing the best possible experience for our members, and it's wonderful to know we've made a positive impact.
We appreciate you taking the time to share your experience and look forward to continuing to serve you.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback, Kenneth! We're glad to hear that you've had a good experience with our service. Our team works hard to support our members, and we appreciate you taking the time to share your thoughts.
Thank you for choosing Zing Health—we're honored to serve you.
– The Zing Health Team
Providing more coverage and benefits…
Providing more coverage and benefits than I expected
1 July 2026
Reply from Zing Health
Thank you for your feedback, Robert! We're delighted to hear that your plan has provided more coverage and benefits than you expected. Helping our members get the most value from their healthcare coverage is one of our top priorities.
We appreciate you sharing your experience and are grateful to have you as part of the Zing Health community.
– The Zing Health Team
Answering questions
Answering questions. Call back times. Always quick. Keeps me informed about changes.. Able to talk to a REAL person and not a machine
1 July 2026
Reply from Zing Health
Thank you for your feedback! We're so glad to hear that our team has been responsive, keeps you informed, and takes the time to answer your questions. Providing timely callbacks and the opportunity to speak with a real person are important parts of the service we strive to deliver.
We appreciate your kind words and thank you for allowing us to be part of your healthcare journey.
– The Zing Health Team
Service has been great
Service has been great! Prescription service arrives quickly, service is courteous and everyone is very pleasant and helpful.
1 July 2026
Reply from Zing Health
Thank you for your kind feedback, Cheryl! We're delighted to hear that you've had a great experience with our service. It's wonderful to know that your prescriptions arrive quickly and that our team has been courteous, pleasant, and helpful.
Your kind words mean a lot to us, and we look forward to continuing to serve your healthcare needs.
– The Zing Health Team
My view of how zing works. They are quick and responsive…
They are quick and responsive professional business decisions are very helpful and knowledgeable Zing is the best.
1 July 2026
Reply from Zing Health
Thank you for your kind feedback, Cheryl! We're delighted to hear that you've had a great experience with our service. It's wonderful to know that your prescriptions arrive quickly and that our team has been courteous, pleasant, and helpful.
Your kind words mean a lot to us, and we look forward to continuing to serve your healthcare needs.
– The Zing Health Team
Because you guys don’t send me the…
Because you guys don’t send me the right information the wrong color of the car an the make but the right plate number that’s frustrating
1 July 2026
Reply from Zing Health
Thank you for your feedback, Darlene. We're sorry to hear that you received incorrect vehicle information for your ride. We understand how frustrating that can be. A member of our team will reach out to learn more and see how we can help.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback, Theresa! We're glad to hear that everything went smoothly. Providing a simple and hassle-free experience for our members is always our goal.
We appreciate you taking the time to share your experience and thank you for choosing Zing Health.
– The Zing Health Team
It’s easy to reach and has answered my…thank you Zing
It’s easy to reach and has answered my questions promptly. The customer service and staff are courteous and knowledgeable .
This insurance offers free rides, monthly assistance to buy food OTC medications but most of all paying for supplies and services for my dialysis.
1 July 2026
Reply from Zing Health
Thank you for your kind words, Catherine! We're delighted to hear that our team has been responsive, courteous, and able to answer your questions promptly. It's especially meaningful to know that benefits such as transportation, OTC and grocery assistance, and support for your dialysis care have made a positive difference in your life.
Thank you for placing your trust in Zing Health. We are honored to support your healthcare journey and appreciate you taking the time to share your experience.
– The Zing Health Team
They are new in Tennesmysee and doing a…
They are new in Tennessee and doing a fantastic job in trying to get into all of the medical facilities here.
My thanks go out to all of the members of Zing.
1 July 2026
Reply from Zing Health
Thank you for your kind words, Jerry! We're thrilled to hear that you've had a positive experience with Zing Health in Tennessee. Our team is committed to expanding access to quality care and building strong provider relationships to better serve our members.
We truly appreciate your support and encouragement. Thank you for taking the time to recognize our team's efforts—it means a great deal to us.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback! We're delighted to hear that you found our customer service team helpful. Providing friendly, knowledgeable support is our top priority, and we're glad we could assist you.
We appreciate you taking the time to share your experience and thank you for choosing Zing Health.
– The Zing Health Team
The benefits offered
1 July 2026
Reply from Zing Health
Thank you for your feedback, Janet! We're glad to hear that you're enjoying the benefits offered through your Zing Health plan. Our goal is to provide meaningful benefits that support our members' health, wellness, and everyday needs.
We appreciate you taking the time to share your experience and are grateful to have you as a member.
– The Zing Health Team
Reply from Zing Health
Thank you for your feedback! We're delighted to hear that you're enjoying the additional coverage and benefits available through your Zing Health plan. Our goal is to provide our members with comprehensive support and value, and we're glad we've exceeded your expectations.
Thank you for sharing your experience—we're honored to be part of your healthcare journey.
– The Zing Health Team
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