The only site that could ship a good videotransmitter with less than 2 weeks shipping (got in in 2 days), amazing company
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing fast shipping and these guys got the knowledge.. absolutely positive im gonna order with n-factory in the future!! Keep up the good work!
Awesome work. I've received the item very fast and in excellent condition. Very good price, excellent product. Also the Radio is absolutely awesome to work with
The best shop in Europe for drone parts! I have been ordering from N-Factory for a few years now, and I am highly satisfied with the level of service they provide. Highly recommended!!
Company details
Written by the company
Seit über einem Jahrzehnt ist n-Factory.de der verlässliche Online-Shop für FPV Piloten. Unser Fokus liegt auf hochwertiger FPV-Technik, insbesondere Drohnen und Videoübertragungssystemen, die den Ansprüchen von Hobbyisten und Profis gleichermaßen gerecht werden. Gegründet im Jahr 2012, bringen wir langjährige Erfahrung und Leidenschaft für den FPV-Sport mit, um Ihnen die besten Produkte und den besten Service zu bieten. Bei uns finden Sie eine beeindruckende Auswahl an renommierten Marken und Herstellern wie Lumenier, HDZero, TBS, T-Motor, ImpulseRC, SpeedyBee, TrueRC, HQProp, Matek, Walksnail, HGLRC, Flywoo und viele mehr. Unser Sortiment umfasst alles, was Sie für euer nächsten FPV Bando Ausflug benötigen – von leistungsstarken Komponenten über präzise Zubehörteile bis hin zu innovativen Lösungen für die Videoübertragung. Qualität steht bei uns an erster Stelle, denn wir wissen, dass Zuverlässigkeit und Performance für FPV-Piloten entscheidend sind. Als von Piloten geführter Shop verstehen wir Ihre Bedürfnisse genau und legen großen Wert auf Kundenzufriedenheit. Unser Ziel ist es, Ihnen nicht nur erstklassige Produkte, sondern auch schnelle Lieferung zu bieten. Egal, ob Sie Anfänger oder Profi sind – bei n-Factory.de sind Sie richtig. Überzeugen Sie sich selbst und werden Sie Teil unserer Community!
Contact info
Haldesdorfer Str. 117, 22179, Hamburg, Germany
- 040-46635872 (12:00-15:00)
- support@n-factory.de
- n-factory.de
4.9
Excellent
670 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super nettes Team toller Shop und Turbo…
Super nettes Team toller Shop und Turbo Versand 📦
Kundensupport 7 ⭐️
31 May 2022
Send to me wrong order
Send to me wrong order! i hope have a solution fast, because depend to do a work!!!!
Worse after sales, they sent what I bought wrong, I lost a job worth 300€. They say the piece is out of stock but it is still in stock to this day, I asked they didn't answer. they are not owning up to the mistake!
I have to get the lawyer to deal with it.
The job is lost .... i receive mail now and gonna send to me another, i just wish can tell me this yesterday and send fast...
30 May 2022
Reply from n-Factory.de
Hello,
we are sorry to read about the frustration this situation caused and understand how critical this order was for your work.
After your message, our support team responded and arranged a replacement shipment as quickly as possible. Unfortunately, the initial error and the resulting delay were not handled as well as they should have been.
We regret the inconvenience caused and appreciate you bringing this to our attention.
Kind regards
Team n-Factory.de
Great and reliable service!
19 April 2022
All works fine
28 March 2022
Reply from n-Factory.de
Hello,
according to the carrier’s tracking, the order was delivered on 17/03.
If you need any further assistance, please contact our support.
Kind regards
Team n-Factory.de
Great quick service
1 January 2022
n-factory is the best FPV shop un EU
n-factory is IMHO the best FPV shop in Europe. Wide stock, most of the things available all the time and most important sending items quickly!!
4 December 2021
Worst customer support ever. Updated.
Props for quick shipping, but there was missing an item in my package.
I messaged them right away about a missing cable in the package. They promises to look into it, but then support stopped. I can see that they read my messages, but just ignore it.
Too bad, since I'm on the hunt for a new 5" quad along with a new controller and upgrade my current quads do DJI. Sadly I feel like I need to take my business elsewhere since n-factory will not own up to their simple 7,75 EUR mistake.
Edit: Support contacted me after writing this review. Promised to send the missing product and even sent me and invoice on email.
More than 2 weeks later, I still did not receive any product. Be careful with this shop. If everything goes well then everything is good. If something goes wrong there is no help to be had.
Update #2:
Thanks for your reply. Only took 4 years…
Worst customer support ever, still stands.
22 October 2021
Unprompted review
Reply from n-Factory.de
Hello,
thank you for taking the time to update your review. We are truly sorry that this case was handled poorly and that the situation caused frustration.
The initial delay occurred during a period when our support availability was limited. That said, the lack of clear follow-up afterwards was not acceptable and does not reflect the level of service we aim to provide.
Our support processes have since been improved significantly to ensure better communication and faster resolution in such cases.
We regret the inconvenience caused and appreciate your feedback.
Kind regards
Team n-Factory.de
The product is great the shippimg is…
The product is great the shippimg is fast (came 1 day before the fastest arrival time marked)
1 September 2021
Realy good customer support helped me.
3 July 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.