Subject: Commendation for Excellent Service – Mr Robert – New Century House To the NACD Team, I am writing as the part time concierge at St Luke’s Square to share my sincere thanks for the... See more
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Our property (block of flats) is in South Berdmonsey, they have not are not been able to fix the door entry, but they are very good at charging us £870, currently anybody can enter our our front door,... See more
Absolutely useless. We have lived at our property for a number of years and every single time someone new moves in and requests a change, our entry system stops working. Customer service always says... See more
We are using this company's doorbell systems on our building. Once a visitor dials the door number, it is supposed to ring the resident's phone. It fails every couple of weeks and requires NACD's ob... See more
Company replied
Company details
Written by the company
Door Entry, Access Control & CCTV. System design, Instillations & Trade sales
Contact info
Eastman Way, HP2 7FW, Hemel Hempstead, United Kingdom
- 01442 211848
- info@nacd.co.uk
- nacd.co.uk
2.7
Poor
25 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely useless
Absolutely useless. We have lived at our property for a number of years and every single time someone new moves in and requests a change, our entry system stops working. Customer service always says the same thing - we've checked it and there's nothing wrong. Would steer well clear of them, and if we had the opportunity to change systems, we would.
25 April 2022
Unprompted review
Emma and her team have been fantastic !!
Emma and her team have been fantastic. Quick response and keeping us updated all the way. I'm sure there's room for improvement somewhere I'm just struggling to see it .. Thanks, team 2!
29 November 2021
Unprompted review
Charges for charges sake
Unnecessary, inflated charges to change the phone number on the door system (despite paying service, maintenance charges of £1200 p/a.
Poor comms to customers; terrible English, and no consistency between them and Hazelvine (which is unsuprising).
2 November 2021
Unprompted review
Doorbell systems failing frequently
We are using this company's doorbell systems on our building. Once a visitor dials the door number, it is supposed to ring the resident's phone.
It fails every couple of weeks and requires NACD's observation to fix it. Very unreliable - especially given the simple and basic requirement of ringing the door. Many people are missing their deliveries just because of this.
16 April 2020
Unprompted review
Reply from NACD
Hi Atakan, we would like to apologize for your negative experience with NACD. We would like to learn more about your specific situation and make things right. Please do get in touch with us via email or phone so that we can look in to this further. NACD are NSI Gold approved company and we work hard to maintain the quality of our installations to meet the NSI standards.
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