Nadula Hair Reviews 

I ordered a wig from this company, never received the wig sent several messages to the company with no reply. Once I asked for a refund then the reply came. I was told they would refund my money within 48 hours. I'm still waiting for my refund. After about two weeks my refund was granted, I wanted to make sure I gave an update. The customer service wasn't good, but my money was refunded.

Good experience

If you're in a rush, I would advise not to buy. Overall, I ordered on a Sunday and it came a week and a half later on a Thursday. I couldn't track it until they sent me the tracking number the day before it arrived. When it came, the wig was as described. Pre-plucked and bleached.

❌ Avoid This Company! Extremely Slow Shipping & Terrible Customer Service
Rating: 1/5 Stars
If you are looking for a smooth, fast shopping experience, look elsewhere. Ordering from Nadula Wigs requires an immense amount of patience, and the entire process is a massive hassle.

* The Ordering Process: They take your money instantly, but the moment the payment goes through, it is nothing but absolute silence.
* The Timeline: It takes days just to process the order, several more days for a shipping label to be created, and even longer for the package to actually ship. You receive zero proactive updates along the way.
* Customer Support: Trying to get help is useless. You are forced to deal with unhelpful AI chatbots or send emails that go completely ignored for days.
* The Refund Nightmare: God forbid you need a refund. It is a intentionally exhausting, multi-day ordeal. You have to request it on the site, wait days for a response, reply "Yes" to confirm, and then wait even more days for the money to be released.

A company shouldn't charge your card until an item actually ships. Thank heavens I have PayPal. They are absolutely no Amazon, and doing business this way only creates deeply unhappy customers. Save yourself the stress, skip the headache, and shop with a reputable company based within the US instead. They suck!

I've always had a great experience with Nadula and the quality of their product and service. Even with any issues they're quick to resolve.

I saw Nadulahair come up on my Facebook feed, I must say I was a little skeptical about buying the wig, but I thought, let me give it a go and ensure I use a payment that covered me.

When the wig arrived it was gorgeous! The quality was superb! All I had to do was put foundation inside the wig to blend the lace.

I will definitely be buying from them again, as I was super impressed!

Mike was very helpful in updating my address before my order was shipped out. Thank you, Mike keep up the good work.

My first order was great but still waiting on my second order.

Very helpful and right to the point great service

quality is great, true to density, very full and soft … i love it💕🥹

Customer service reached out to inform me about my product. I can't wait to see it‼️

I sent a chat agent a message yesterday on Sept 10 at 1:14 pm EST, to request an exchange or refund, because when I tried to request a refund/ exchange because there was not an option category that fit the reason for my request (fit issue) The chatbot said it was connecting me to an agent but it never did. I kept checking all day and no response. Their system would not let me open a new chat. When I checked this morning to try and start a new chat. I no longer have the abilityto request a refund or exchange ( yesterday was the last day), and I still am not able to start a new chat. The wig is extremely large and using the drawstring only makes it lumpy on top and it looks like a football helmet. I moved the wig clip up in the back and even added additional clips on top, but it’s still doesn’t lay flat. In addition it was not the same color or curl pattern as what was advertised, but the color is one I sometimes wear and I figured I’d just restyle it to my liking. However nothing I did to try and make it fit worked. So now I have a wig I’m still paying for that I never wore and can’t wear. The first two units I ordered fit great once I moved the wig clip up and were exactly what I ordered based on the images on the website. I’m thinking they send you good units on your first couple of orders and the next orders you get whatever. I also think I did not get a response from the chat bot or anyone else from the company because it was the last day to request a refund or exchange. I would like for the company to contact me and let me know how I can reach a live customer service agent so we can come up with a mutually acceptable resolution. If I don’t hear from Nadula I will never order anything from them again and I will tell all of my wig wearing family and friends to never order from Nadula and of course they will tell their friends.
This is regarding order #NA974291790792367213.

I’m absolutely in love with my Nadula Hair! 😍 The quality is amazing — the hair is soft, beautiful, natural-looking, and exactly what I was hoping for.
The customer service is also excellent. They are very helpful, friendly, and accommodating. A special thank you to Lilly, who was especially kind, helpful, and attentive throughout my experience. ❤️
I’m very happy with my purchase and can highly recommend Nadula Hair. From now on, I will always order my hair from Nadula Hair! 🥰✨

The customer service rep Mike responded to my concern promptly . I needed to make sure my delivery address was correct and I was reassured it was .

5 stars always Nadula! Nadulas team genuinely cares. I was worried about my package being delivered they answered immediately after I had reached out. A big shoutout to the Nadula instagram and Oscar you have a wonderful team. They reassured me with patience and kindness and tracked my order and also made sure my order was received. Customer service is top tier. My bundles are beyond flawless every-time with Nadula. You all are amazing. I will always order with Nadula!!!

Outstanding Service! Your response to my cancellation was received in a timely manner! Appreciate! Thank you!

My experience was good I got to reach out to customer service and they help me very well I'm just waiting to receive my item see how they look customer service reach out to me very quick I like how they was able to help me thank you

Absolutely no customer service. Unbable to get any response from vendor regarding incorrect shipping address after recieving an email from them to confirm my address to update the order. Tried multiple times to contact them on within the same hour that I recognized the mistake on Aug 25 2026. Tried for several days to contact the through paypal and recieved no repsonse to my request for assistance as of 9/2. Horrible - do not buy from this vendor unless you are willing to be dropped into a black hole after your purchase.

Ella is was very helpful quick to respond and I got professional and excellent service,responded instantly