NaijaMarket.co.za Reviews 

315
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely fast and efficient delivery, often receiving orders sooner than expected, sometimes even the next day. Products generally arrive in perfect condition and are of exceptional quality, matching what was ordered. The overall service is frequently described as outstanding, swift, and seamless, with good communication and an easy ordering process. However, some customers also noted concerns regarding packaging, with instances of torn materials, products spilling, or fresh produce sweating due to plastic bags.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the fast and quick... See more

Service

Customers consistently note positive experiences with service, often highlighting its efficiency and speed.... See more

Product

Customers had positive experiences with product, frequently praising the quality, freshness, and variety of... See more

Order

Reviewers mention positive feedback about order, highlighting the ease and speed of the ordering and delivery... See more

Quality

People report positive experiences with quality, noting that items and food products arrive in good and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let me be honest,at 1st i realy didn't trust this website,i was realy skeptical in placing an order but decided to try it out anyway.After 3 purchases already,i can recommend to anyone who wishes to p... See more

Rated 5 out of 5 stars

Prompt communication of choices They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund,... See more

Rated 5 out of 5 stars

Trust me when I say that this enterprise has excellent customer service. They are respectful, respond on time, will package your foodstuff neatly and will even check in with you to make sure you have... See more

Rated 5 out of 5 stars

Extremely quick response, fast delivery, very friendly. They also quickly called me to confirm my inaccurate address. The packaging was well done, and all items were received in good order within 3 d... See more


Company details

  1. E-commerce service
  2. Grocery delivery service
  3. Online Food Ordering Service
  4. Supermarket

Written by the company

NaijaMarket is an online Nigerian supermarket passionate about providing authentic Nigerian products to consumers across South Africa. We understand that it's hard to find original Nigerian products in South Africa, which is why our online supermarket has a wide variety of Nigerian products. We have over 470 products to choose from, ranging from ingredients for your favourite Nigerian dishes to traditional remedies for your health and well-being.


Contact info

4.8

Excellent

TrustScore 5 out of 5

315 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(315)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed by the service and…

Very impressed by the service and delivery. I received my items in perfect condition and ordered everything online.

I will definitely order more items in the future. Excellent 10/10 :D!!!

19 September 2025
Rated 4 out of 5 stars

Good service and delivery to Western Cape

Service was fast and delivery went smoothly. Only small negative was putting the fresh produce (cassava and plantain) in plastic bags made them sweat which is not ideal. Packaging in paper (even newspaper) would be better. I want to add that I live in the Western Cape which is quite a way from Johannesburg but I received my produce quickly enough to enable purchasing the fresh items as well.

30 August 2025
Rated 2 out of 5 stars

Dirty stock

19 August 2025
NaijaMarket.co.za logo

Reply from NaijaMarket.co.za

Hi Sanele, greetings from NaijaMarket. Thank you for shopping with us and for your feedback. You say 'dirty stock', which is shocking and surprising; are you referring to the packaging or product(s)? Please provide context, if you can. We will also contact you for further details. We appreciate your support and reviews always. NM

Rated 5 out of 5 stars

Prompt communication of choices

Prompt communication of choices
They communicated promptly and clearly that one of the items ordered was not yet available, but would be within a few days. They gave me a choice of either a refund, or delaying delivery till the item was available.
I went for the latter option, and didn't regret it at all. The item(moinmoin leaves) came along with the other items as promised, and was quite fresh.

8 August 2025
Unprompted review

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