NailsHub Reviews 13

TrustScore 4 out of 5

4.0

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Company details

  1. Nail salon

Written by the company

Forkæl dine negle med den pleje, de fortjener hos NailsHub! 🌟 Vores team af eksperter bruger kun de fineste EU-certificerede produkter for at give dig en sikker manicure af høj kvalitet. Book din tid i dag og oplev forskellen! 💅✨


Contact info

4.0

Great

TrustScore 4 out of 5

13 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Worst customer service EVER

Worst customer service EVER. I love Liz, but the customer service person(s) are probably amongst the worst I ever encountered. If you leave a review they argue with you, and if you reach out for assistance with a bad product, they argue and basically say "tough luck." They told me that the product being defective was my fault because I must have exposed it to something, even after I explained that I had just opened it. I have never had a company respond that way after they sent me a defective/old product. It was beyond frustrating and I will stop buying from them, which I did a few times since I started w gel nails. I hope it was worth tit for them to lose a client instead of replacing a crappy product. I bought their Attain products in the past due to their hypoallergenic properties but they are just garbage. They also said Akzentz products were not fully hypoallergenic but that is not true (most of the Luxio line is) and that is also subjective as it's not just monomers what give people allergies.

31 July 2025
Unprompted review
NailsHub logo

Reply from NailsHub

Hello 🤍

We are truly sorry to hear that you had such a frustrating experience. It sounds very upsetting, and no client should feel unheard or dismissed.

However, we believe there may be a misunderstanding. You have not been a client at our clinic. We do not have anyone named Liz working with us, and we do not use or sell Luxio or Attain products in our salon.

Our clinic is located in Denmark at Vesterbrogade 145, and we focus exclusively on professional nail services provided in-house — we do not retail those brands.

Because of this, we kindly ask you to please double-check which company you visited and consider removing this review, as it does not relate to our clinic. Reviews are very important for small businesses like ours, and we always strive to provide respectful and professional service to every client.

If there has been any confusion, you are very welcome to contact us directly — we are always happy to clarify.

Wishing you the best and hope you resolve the issue with the correct company 🤍

Rated 5 out of 5 stars

Best nail salon in Copenhagen

I absolutely love coming at Nails Hub - Zhanna and Veronika deliver the best service, they always meet you with smiles, coffee and candy! I’ve been coming at the salon since they opened and also leave with beautiful nails. They always have good ideas and recommendations for nail art and colors, and test any idea I’ve had before actually doing it. I’ve tried both shellac and gel, they always last 4 weeks. I can highly recommend Nails hub 🥳

24 January 2025
Unprompted review
Rated 5 out of 5 stars

The most amazing nail professionals

This saloon is a blessing for me! So long time i have searched for having the perfect manicure and with NailsHub i have found it! The girls are profesional and have so much talent and experience! They also really care about the customer and do what is best for the customer! They take pride in their work and therefore have amazing results. I am extremely grateful for them! I have so much respect for all they have accomplished and the way they run their business! All the love to these 2 lovely ladies!

25 October 2024
Unprompted review
NailsHub logo

Reply from NailsHub

Thank you so much for your heartfelt and amazing review, Laura! 💖 We are truly grateful for your kind words and appreciation. It means the world to us that you’ve found your perfect manicure at NailsHub and value our dedication and care for our customers. Your support motivates us to keep striving for excellence. We look forward to seeing you again soon! 💅✨ All our love back to you! 🥰❤️

Rated 5 out of 5 stars

Relaxing pedicure experience

I got a mini pedicure + shellac here and the whole experience was very relaxing. It felt so luxurious with massage in the chairs, tea and candy. My feet feels great and look like a million bucks. Veronika and Zhanna were so sweet. Highly recommend 💖🥰

21 October 2024
Unprompted review
NailsHub logo

Reply from NailsHub

Thank you so much for your lovely review! 💖 We’re thrilled to hear you enjoyed your relaxing pedicure experience with us. It’s wonderful that you appreciated the little luxuries like the massage chairs, tea, and candy. Veronika and Zhanna are delighted to know you’re happy with the results. We can’t wait to welcome you back for more pampering soon! 🥰💅✨

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