Nainley Reviews 36

This company are stealing from customers left and right. I ordered 1 bottle of teething oil and it took over 30 days to receive. A month later they withdrew another $46.40 for 2 more bottles I never ordered or received . Yesterday I received an email claiming I ordered 2 more bottles and are trying to withdraw another $46.40 from my credit card again. I have been emailing them over and over wanting a refund for items I was charged for and never received and I get the same email back “ We apologize but we don’t give refunds but we can give you 30% of next order”. Are you serious. No phone number to call and same automated email received. Someone needs to close this company down.

Absolutely horrible company. When I ordered from them ONCE it apparently signed me up for a subscription I did not know about. I asked them to please cancel the subscription and cancel the order that was placed that I did not approve and refund my money. After a week of hearing nothing, they responded and canceled my subscription but said nothing about the current order. They completely ignored my request to cancel the current order and refund my money. I’ve emailed them multiple times about this issue and still haven’t heard anything.

Absolutely terrible customer service and a terrible company. I placed my order for the roller 3 weeks ago, at first they didn’t even send me a confirmation email and a week later I ended up emailing them complaining. Well I finally got a confirmation email the next day and it STILL has not shipped and it’s been 3 weeks. I just emailed and asked for a refund we will see if they send it or not

Would not even give one star. Never signed up for a subscription and being charged every month. Although I have sent a number of emails saying to cancel the subscription. Seems to be the same story. Wish I had read the reviews horrible horrible do not buy!

I placed an order for the teething roller and the gel for babies gums on November 11th today it’s been a month, I have been in contact via email because there is no number to call, I’m sure this is a scam, it’s very disappointing………

If I could give them a minus 20 stars I would. This is the biggest crock of crap I've ever dealt with. Like the others, said the product was shipped, then 3 weeks later another e-mail saying it was shipped. When I get it, if I do it's going directly in the trash.

Horrible. Worst customer service I’ve ever experienced. The teething roller oil smelled like straight water and no oil came out of the roller.
I tried to get out of the subscribe and save only to be met with “30% and 50% off additional offers”. In order to actually have them cancel my subscription, I was told I would have to pay the difference of the regular priced items and the subscribe and save price, then send them confirmation that I had paid, then they would evaluate canceling my subscription. After I gave extreme push back to that request, I was ghosted.

NEVER buy anything from this joke of a company.

Also the label on the roller was written in two different languages. Talk about sketchy.

I wouldn’t give this company any stars if I could. I have tried to cancel my subscription many times and never received a response until the 4th email. They sent me a link to cancel, but the link would never work. I sent multiple more emails and had no response. The customer service is awful. There is no phone number to call and they will not get back to me. I simply want yo cancel before they rob me of more money. If anyone that reads this can help, please do.
I used the teething roller, but not sure it helped. I probably would try more products, if I didn’t get the run-around from the company. Please do not purchase products with a subscription. It is virtually impossible to cancel.

I got my order - which I ordered thought the shop app on 11/3- then got a notice another order was shipping 12/3. I DID NOT SIGN UP FOR. SUBSCRIPTION at the time of ordering-- I have emailed and no response. Impossibel to cancel the subscripton through the shop app ( which send you directly to the store) and npo waty to cancel in the store website. reported to BBB but meh-- I will need to cancel my card and get a replacement My bad for ever ordering from them. DO NOT ORDER from NAINLEY BABY-

Ordered beginning of October, as of December 1st, still nothing. They will take your money and not deliver. Taking advantage of desperate parents. Also saw a Reddit post that those all natural ingredients is also a lie. DO NOT BUY!

Been almost 8 weeks and nothing has turned up and there is no tracking, wrote multiple complaints to only get a reply saying was out of stock and has been sent again.

I ordered the teething roller for myy grandson over a month ago and have heard nothing from this company. I spent $44 and believe this is a scam??

DO NOT PURCHASE THIS PRODUCT. IT IS DANGEROUS FOR YOUR BABY. They lie about what is in the product. It is not all natural and there's no coconut oil. Here is the truth:

1. 20% Essential Oil (Camellia)
For infants:
-Safe dilution for essential oils is 0.1%–0.25% at 6 months.
-Your product contains 20%, which is 100× stronger than infant-safe limits.
-Essential oils at this level can irritate:
gums, lips, stomach lining if licked, airways

2. 10% Paracress Extract
This is the biggest problem.
-Paracress (Spilanthes acmella) contains spilanthol, which:
-Numbs the mouth
-Causes tingling, salivation, and local anesthesia
-Is used in adult toothache drops and “spicy numbing” beauty products
For infants:
-It can interfere with feeding
-Increase choking risk
-Change their swallowing patterns
-Make them drool excessively
-Cause distress because they can’t understand why their mouth feels “wrong”
-Can cause lung inflammation

3. Glycerin + Squalane Base
These are not harmful alone, but:
-Glycerin does not properly dilute essential oils
-Squalane is safe on skin, but not designed for mucous membrane exposure or ingestion in infants

4. Babies lick EVERYTHING
-Anything rolled on their jawline, cheeks, or around the mouth will end up in their mouth.
-Even if the product says “apply along the jawline,” teething-age babies:
-Rub their faces
-Put their hands in their mouth
-Salivate heavily
-Spread products into their mouths unintentionally
-So even “external use only” products must be formulated with infant ingestion in mind.

This formula is not.

This company is selling a product that is NOT SAFE for babies. I want to sue the crap out of them.

I have had the worst experience with this company. The customer service and their website is horrible. When you try to cancel a subscription on their website they give a very confusing and convoluted way to get to your subscription page to cancel (it can only be found in your original confirmation email). Then once you're there and hit cancel, it says something about emailing their support in order to actually cancel it. There's no way to do it on your own. I even tried deleting my card info and my billing address, but it didn't work. I emailed Nainley twice, weeks before my next subscription came out and never heard back from them. Then, I got a notification that my next subscription payment was going to come out, so I emailed them AGAIN for the third time, as well as sent them a message on their website, and Facebook page. The item was still "Unfulfilled" so I figured if I could try one more time, we could get it cancelled. NOPE. I finally got a response from someone saying they were sorry I didn't want to continue to product and asked me why. I gave them a nice and honest answer, and then they emailed me back with "we've cancelled your order but cannot refund your payment for the last order since it's already been shipped." NOPE again. It was not my fault they didn't respond in the last four weeks I had been emailing them, and it was not my fault that since responding to me, the package magically was now Shipped. NOT good customer service. I have since then tried to reconcile with them on this refund, but they have ignored me once again. Just want to share my story so no one else has to go through this!

EDIT: Shortly after posting a bunch of reviews with my story, I received an email saying they'd refund me. I am getting my money back... but what a frustrating process.

AVOID AT ALL COSTS.
Site and customer support stated that it takes 7 to 14 days for delivery. It took 6 weeks for my delivery to arrive! Items I ordered came from China, not the US.
Company and website is a scam! STAY AWAY.

Sorry didn’t see trust pilot reviews before ordering,this is definitely a scam no sign of order,since Oct6 2025,like other reviews item supposedly shipped but it’s from China and status hasn’t changed in 3weeks.I love ke others also asked to cancel and looked for refund due to delay in shipping and delivery.They offered a one third refund even though I never actually spoke to anyone just got emails that read like they were auto generated!Please don’t waste your money😡

The company site lists Delaware, but it ships to your home directly from China. When I saw the delivery coming from a different address and that was not disclosed, I asked for any recurring shipments to be cancelled. They wrote me back then saying that because I was canceling, I had to pay the difference in the price now on the first shipment. Their website had stated that you can cancel at any time. Never saw you would pay a fee on your first subscription to cancel I wish I had checked Trust Pilot first. DO NOT PURCHASE.

Ordered “mama’s teethers” and product said it shipped but I have been waiting a month and because it “shipped” from outside the country there is no way to actually track it. I still have not received my product and don’t intend to at this point as I found out this site is a scam. To all the other tired and desperate mamas out there dealing with a teething babe, don’t use this website!!! It’s a scam.

Place order 9/29. indicated would ship in 1-3 days from US. Today still no product got notice of shipment from out of country, can't track with info provided. The only info showing order processed by shipper. It has been 20+ days.

Terrible customer service

They failed to act promptly on a clear cancellation request - I had ordered two teething rollers, however I had not realized it had also signed me up for a monthly subscription. I certainly do not need rollers sent to me every month.

Once I told them I wanted to cancel the subscription, they questioned my decision and delayed — as far as I know, that’s not standard practice for any reputable company, especially when it comes to recurring charges. (I work for a 3PL and am familiar with several business rules set up by our clients).

They also imposed extra conditions to cancel, requiring me to pay a “non-subscription fee difference” before allowing cancellation. (This is not a customer-friendly or transparent policy). This is especially concerning since I didn’t knowingly agree to a subscription in the first place. And then they shipped the order after I explicitly declined it - Once I said I no longer wanted the product, the shipment should have been stopped. Saying “it’s too late” after ignoring my earlier messages is poor handling.

They also used an irrelevant subject line (“business bundles-il”) on the email.
That’s a red flag — important messages like subscription confirmations or cancellations should have clear, descriptive subject lines. As a result it landed in my junk folder, and it’s unfair to place responsibility on me for missing it.

The fact that my subscription still hasn’t been properly cancelled after all this back-and-forth underscores the poor communication and lack of accountability.