Nain Trading Reviews 

424
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of stunning, premium quality rugs that match online photos and descriptions accurately, bringing incredible depth to their spaces. Consumers also find the online website very easy to navigate, and consistently appreciate the prompt communication, helpful staff, and efficient overall transport process. Some people were dissatisfied with the specific delivery courier service used for handling packages. Several reviewers noted occasional frustrating delivery delays, shipments being left behind without required signatures, or having to pick up orders at local depots instead of getting direct home delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing immense satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals, efficient... See more

Service

Consumers find service to be positive, highlighting prompt dispatch, excellent communication, and helpful... See more

Website

Users describe positive interactions with website, highlighting that the platform is very clear, transparent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a large carpet like buying a painting. Big mistake as it didn't tone in with decor. Nain Trading extremely helpful in effortless free return of carpet. We have now bought another large... See more

Rated 5 out of 5 stars

Ordered a rug for my partners birthday. It arrived quickly and the quality was fantastic however we had been looking at two and I mistakenly bought the wrong one. When I contacted Nain explain... See more

Rated 5 out of 5 stars

Nain’s website is so easy to use displaying thousands of beautiful rugs of every colour and every possible size. The prices and the customer service were brilliant and although there is always a wor... See more

Rated 5 out of 5 stars

We have bought four rugs from Nain Trading. All four happen to be Persian Gabbeh nomadic. The quality is excellent. We had to return one as it didn’t work in our space and the return was easy. The oth... See more


Company details

  1. Oriental Rug Shop
  2. also in
  3. Carpet Manufacturer
  4. Carpet Retail Shop
  5. Carpet wholesaler
  6. Flooring Shop
  7. Interior designer

About Nain Trading

Written by the company

At Nain Trading, we are proud to be one of the leading companies in the trade of high-quality oriental rugs. Since our founding, we have specialised in bringing hand-knotted rugs from the most significant rug-making regions of the world to Europe. Our range includes a diverse selection of oriental rugs, available in various sizes, colours, and designs.

Our passion for rugs is reflected in the quality and authenticity we guarantee in every single piece. Before a rug is added to our collection, it undergoes strict quality control. In this way, we ensure that our customers receive only the finest and most exclusive rugs. This commitment to quality has made us a trusted partner for private customers, interior designers, and collectors.

In addition to our physical stores, we offer our customers worldwide the opportunity to shop through our user-friendly online store. Our goal is to make the shopping experience as pleasant as possible. To this end, we provide detailed descriptions and high-resolution images, so you can find the rug that perfectly fits your home.

Customer satisfaction is our top priority. We place great importance on personalised advice and are happy to assist you from the selection to the care of your rug. Our experienced team is here to offer advice and ensure that you are completely satisfied with your purchase.

At Nain Trading, we are more than just a retailer – we are experts, advisors, and enthusiasts of oriental rugs. Our extensive experience and commitment to the highest quality have made us a leading company that customers worldwide trust.

Largest Selection on Hand-knotted Rugs

Written by the company

Over 80 000 unique rugs to choose from
With over 80 000 oriental rugs, we offer the largest selection, so you can be sure to find a rug that suits your taste.
31 day money back guarantee
Free shipping & returns

Contact info

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(424)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The service was great, the rug is really beautiful, completely changed the look of our room, and the quality is great. Thank you.

11 May 2026
Rated 5 out of 5 stars

Excellent

Helpful when I needed to contact them by phone. Easy returns and refunds. Delighted with the rug I finally chose to keep.

9 April 2026
Rated 5 out of 5 stars

Website was easy to navigate.

Website was easy to navigate.
I emailed them privately and was responded to promptly.
The rug arrived quickly, smoothly and efficiently.
I have no problems using this company again.
Thank you.

8 April 2026
Rated 5 out of 5 stars

Excellent in every respect !

I have recently purchased two Kilim rugs from Nain.
Their service, communications, price and the quality of the rugs are outstanding!
We are absolutely delighted. Superb buying experience!
The rugs look really great in our home

2 March 2026
Unprompted review
Rated 5 out of 5 stars

I bought 5 Persian rugs from Nain.

I bought one Persian rug from Nain at the end of last year which was beautiful and as described online. I was so satisfied I went on to buy 3 smaller ones and another larger rug over the past few weeks and have kept them all. I also knew from experience I could buy with confidence as their return policy is so good. They arrived on time well-packaged in the UK and were undamaged. Delivery was free from Germany where their warehouse is. Nain were also very open to returns within the free return period as is their promise but I kept them all I liked them so much. Excellent Persian rugs of high quality. Everyone who sees then loves them.

17 March 2026
Rated 5 out of 5 stars

Great range of quality rugs

Great range of rugs available on their website. Easy to find one of the right size/colour/type/price. Having ordered a large carpet Nain's communication was excellent as was the communication of their delivery partners USP. The carpet was just as depicted on their website, particularly the colour was accurate. The quality was as expected.

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Great rug

Great rug, love it. Excellent response when I had a question. Delivery company was not great though and I ended up going to pick it up. One of those “ you weren’t in” things when I was. But great rug company.

13 March 2026
Rated 4 out of 5 stars

Two small rugs

I bought rugs without being able to see them, of course, and I love the little Shiraz. The other looks right for the space, but the pile is very short, and less good underfoot. Underlay fits, pleased with my shopping

24 March 2026
Rated 5 out of 5 stars

Fabulous quality rugs and exceptional customer service

Prompt, polite and professional customer service and effective advice given. Prompt, free delivery and returns enabled me to order 2 rugs and keep the one I liked best. Prompt refund processed for the rug I returned. Overall, brilliant customer service and most importantly, a beautiful, high quality rug. I could not be more delighted with it. Thank you!

6 March 2026

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