Nain Trading Reviews 

424
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of stunning, premium quality rugs that match online photos and descriptions accurately, bringing incredible depth to their spaces. Consumers also find the online website very easy to navigate, and consistently appreciate the prompt communication, helpful staff, and efficient overall transport process. Some people were dissatisfied with the specific delivery courier service used for handling packages. Several reviewers noted occasional frustrating delivery delays, shipments being left behind without required signatures, or having to pick up orders at local depots instead of getting direct home delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing immense satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals, efficient... See more

Service

Consumers find service to be positive, highlighting prompt dispatch, excellent communication, and helpful... See more

Website

Users describe positive interactions with website, highlighting that the platform is very clear, transparent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a large carpet like buying a painting. Big mistake as it didn't tone in with decor. Nain Trading extremely helpful in effortless free return of carpet. We have now bought another large... See more

Rated 5 out of 5 stars

Ordered a rug for my partners birthday. It arrived quickly and the quality was fantastic however we had been looking at two and I mistakenly bought the wrong one. When I contacted Nain explain... See more

Rated 5 out of 5 stars

Nain’s website is so easy to use displaying thousands of beautiful rugs of every colour and every possible size. The prices and the customer service were brilliant and although there is always a wor... See more

Rated 5 out of 5 stars

We have bought four rugs from Nain Trading. All four happen to be Persian Gabbeh nomadic. The quality is excellent. We had to return one as it didn’t work in our space and the return was easy. The oth... See more


Company details

  1. Oriental Rug Shop
  2. also in
  3. Carpet Manufacturer
  4. Carpet Retail Shop
  5. Carpet wholesaler
  6. Flooring Shop
  7. Interior designer

About Nain Trading

Written by the company

At Nain Trading, we are proud to be one of the leading companies in the trade of high-quality oriental rugs. Since our founding, we have specialised in bringing hand-knotted rugs from the most significant rug-making regions of the world to Europe. Our range includes a diverse selection of oriental rugs, available in various sizes, colours, and designs.

Our passion for rugs is reflected in the quality and authenticity we guarantee in every single piece. Before a rug is added to our collection, it undergoes strict quality control. In this way, we ensure that our customers receive only the finest and most exclusive rugs. This commitment to quality has made us a trusted partner for private customers, interior designers, and collectors.

In addition to our physical stores, we offer our customers worldwide the opportunity to shop through our user-friendly online store. Our goal is to make the shopping experience as pleasant as possible. To this end, we provide detailed descriptions and high-resolution images, so you can find the rug that perfectly fits your home.

Customer satisfaction is our top priority. We place great importance on personalised advice and are happy to assist you from the selection to the care of your rug. Our experienced team is here to offer advice and ensure that you are completely satisfied with your purchase.

At Nain Trading, we are more than just a retailer – we are experts, advisors, and enthusiasts of oriental rugs. Our extensive experience and commitment to the highest quality have made us a leading company that customers worldwide trust.

Largest Selection on Hand-knotted Rugs

Written by the company

Over 80 000 unique rugs to choose from
With over 80 000 oriental rugs, we offer the largest selection, so you can be sure to find a rug that suits your taste.
31 day money back guarantee
Free shipping & returns

Contact info

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.9

All reviews

(424)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Best!!!

I’ve had four carpets off now or is it five and I’m going to get another one as soon as I can I just love your online shop my favourite.

13 February 2026
Rated 5 out of 5 stars

Great Service and Product

I was able to speak on the phone and understood everything about the carpet and delivery for our order. The carpet arrived on time and was exactly as shown on the website. We are very happy and would recommend this seller.

8 February 2026
Rated 4 out of 5 stars

Help was at Hand

Because of a delivery problem I needed to contact Nain Trading by phone. A UK phone number was available but the choice responses to get through to the correct department were all in German so initially difficult for me. However I eventually spoke to someone in english who was extremely helpful. When I requested reimbursement for my lost carpet my bank account was credited immediately. I went on to buy another carpet from Nain Trading which I'm very pleased with.

24 December 2025
Rated 5 out of 5 stars

Why go elsewhere?

The website descriptions anf pictures of the rugs are very accurate. They are of excellent quality and arrive very well packaged. I think this is the 5th that I've bought .... and the prices are very competitive.

5 January 2026
Rated 5 out of 5 stars

Brilliant service and lovely rug

Brilliant service and lovely rug. Very helpful staff. The first rug, although beautiful, didn’t quite work in our living room. They arranged a free return with no hassle and helped us pick another rug which was perfect. They did also offer a full refund. Both rugs were gorgeous, delivered in good time and the whole process was very positive. I’d use them again.

29 December 2025
Rated 5 out of 5 stars

Fabulous rug

The rug we ordered is absolutely beautiful. So much nicer than it looked on the website. We would absolutely recommend Nain Trading.

9 December 2025
Rated 5 out of 5 stars

Great representation on line of the rug…

Great representation on line of the rug we were buyingt. Good explanation and clear representative visualisation. Stated delivery period adhered to and good communication of transit. Would use again.

16 December 2025
Rated 4 out of 5 stars

The carpet is great

The carpet is great. Just as expected. The purchasing process and the information about the progress of the sale was clear and efficient. Would be 5 stars were it not for the use of UPS as the UK courier - they are terrible. The delivery date was changed by them twice, both times for new dates that were not convenient. In the end, after more than a week's delay, they simply left the carpet, unsigned for, by our door.

25 November 2025
Rated 5 out of 5 stars

Really good experience all round.

There was a problem with one of my deliveries. I was able to speak to someone on the phone who was able to resolve the problem calmly and politely.
I was really pleased with my rugs and the service by the company was really good and efficient. Thankyou.

24 November 2025

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