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Nain Trading Reviews 

424
•
TrustScore 5 out of 5

4.9

Oriental Rug Shop
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Review summary

Created with AI, based on recent reviews

Looking at 155 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of stunning, premium quality rugs that match online photos and descriptions accurately, bringing incredible depth to their spaces. Consumers also find the online website very easy to navigate, and consistently appreciate the prompt communication, helpful staff, and efficient overall transport process. Some people were dissatisfied with the specific delivery courier service used for handling packages. Several reviewers noted occasional frustrating delivery delays, shipments being left behind without required signatures, or having to pick up orders at local depots instead of getting direct home delivery.

What people talk about most

Product

Customers consistently note positive experiences with product, expressing immense satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting prompt arrivals, efficient... See more

Service

Consumers find service to be positive, highlighting prompt dispatch, excellent communication, and helpful... See more

Website

Users describe positive interactions with website, highlighting that the platform is very clear, transparent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought a large carpet like buying a painting. Big mistake as it didn't tone in with decor. Nain Trading extremely helpful in effortless free return of carpet. We have now bought another large... See more

Rated 5 out of 5 stars

Ordered a rug for my partners birthday. It arrived quickly and the quality was fantastic however we had been looking at two and I mistakenly bought the wrong one. When I contacted Nain explain... See more

Rated 5 out of 5 stars

Nain’s website is so easy to use displaying thousands of beautiful rugs of every colour and every possible size. The prices and the customer service were brilliant and although there is always a wor... See more

Rated 5 out of 5 stars

We have bought four rugs from Nain Trading. All four happen to be Persian Gabbeh nomadic. The quality is excellent. We had to return one as it didn’t work in our space and the return was easy. The oth... See more

Company details

  1. Oriental Rug Shop
  2. also in
  3. Carpet Manufacturer
  4. Carpet Retail Shop
  5. Carpet wholesaler
  6. Flooring Shop
  7. Interior designer

About Nain Trading

Written by the company

At Nain Trading, we are proud to be one of the leading companies in the trade of high-quality oriental rugs. Since our founding, we have specialised in bringing hand-knotted rugs from the most significant rug-making regions of the world to Europe. Our range includes a diverse selection of oriental rugs, available in various sizes, colours, and designs.

Our passion for rugs is reflected in the quality and authenticity we guarantee in every single piece. Before a rug is added to our collection, it undergoes strict quality control. In this way, we ensure that our customers receive only the finest and most exclusive rugs. This commitment to quality has made us a trusted partner for private customers, interior designers, and collectors.

In addition to our physical stores, we offer our customers worldwide the opportunity to shop through our user-friendly online store. Our goal is to make the shopping experience as pleasant as possible. To this end, we provide detailed descriptions and high-resolution images, so you can find the rug that perfectly fits your home.

Customer satisfaction is our top priority. We place great importance on personalised advice and are happy to assist you from the selection to the care of your rug. Our experienced team is here to offer advice and ensure that you are completely satisfied with your purchase.

At Nain Trading, we are more than just a retailer – we are experts, advisors, and enthusiasts of oriental rugs. Our extensive experience and commitment to the highest quality have made us a leading company that customers worldwide trust.

Largest Selection on Hand-knotted Rugs

Written by the company

Over 80 000 unique rugs to choose from
With over 80 000 oriental rugs, we offer the largest selection, so you can be sure to find a rug that suits your taste.
31 day money back guarantee
Free shipping & returns

Contact info

4.9

Excellent

TrustScore 5 out of 5

424 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(424)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company

We’ve now purchased 4 carpets from Nain trading and each one is of high quality.The company are really helpful and all have been with us within 5 days of ordering. I wouldn’t hesitate to recommend Nain to my friends

16 September 2025
Rated 5 out of 5 stars

My rug arrived today and I’m over the…

My rug arrived today and I’m over the moon with it. It’s more beautiful than its picture .
It arrived folded but well packaged and it lay flat straight away so that didn’t cause concern for me .
I am so happy to have found your website, I found it difficult to make a choice as there are so many gorgeous rugs but, I chose well and it looks fantastic. It was free delivery as well. I will always feel comfortable buying from you again.
Thank you

3 September 2025
Unprompted review
Rated 5 out of 5 stars

The rug was superb

The rug was superb, exactly as described and pictured, it will be with us for a long time. Nain were brilliant, UPS were dreadful, didn't meet the delivery times, and very slow delivery in the UK, 4 days to do 104 miles.

11 August 2025
Rated 5 out of 5 stars

Wonderful experience with Nain…

We had a wonderful experience with Nain Trading. Our first purchase was a vintage rug, which unfortunately didn’t match the color we expected. The return process was straightforward, and communication with the team was easy and professional throughout.

We then chose a new Persian rug from their collection — it arrived quickly, beautifully packaged, and met our expectations in quality and craftsmanship. The entire exchange process was smooth and efficient. We truly appreciate their excellent service and commitment to customer satisfaction. Highly recommended!

23 July 2025

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