Naio Nails Reviews 986

when i placed my order on june 18th i got an email saying i need to shop for at least €150, (I live in Sweden) i emailed back several times with no response. the next email said that if I do not return within 2 days, my order will be cancelled. I got in touch with you via instagram (since i did not get any response over email or the online chat) and got great help adding 4 products so the value exceeded €150.
shortly afterwards I received an email saying "part of my delivery is on its way". I picked up my package and saw that 4 products were missing. when no other delivery has arrived after such a long time and it still says that my order is partially fulfilled when I check the order number on your website, I have again tried to email you without getting through and had to turn to Instagram again.
I have ordered from you several times before and it has always gone as smoothly as possible and I have been very satisfied. I'm not a person who complains, but after the hassle this time and the fact that you now claim that I should have received all my products makes me frustrated and very sad. And when I check my tracking number now the status is changed to ”fulfilled”. I give up now. My money is gone and Im missing a part of my order. It sucks

I’ve ordered before and had no problems, however my last order which I placed on 28th June is still yet to arrive. I contacted them 3 times before I got told one item was OOS - I requested a refund on that product and asked for the rest to be shipped. I had to chase the refund twice before it was processed and I’m still waiting for the rest of my order. Most of the time my emails to customer service gets ignored, the rest of the time it’s empty promises saying they will dispatch my order and then don’t. Very disappointing, I love the products but I won’t be ordering again as the customer service is shocking.

The products are lovely! However I made an order in May which I didn't receive. I've been waiting since then for it to get back to them so I can get mt refund. I have tried every way to contact them and have been ignored. This is really upsetting as I would like to repurchase, however I'm not comfortable handing my money over when their customer service is so unreliable.

Absolutely fabulous products. I love the variety of gel polishes. I have never been disappointed with the colour selection. They always have great deals and a great selection. The colours always look like how they are advertised and are so pigmented. My most favourite brand. If they could make their own lamp for the gels I would be in heaven. The customer service have been very helpful, not that I've had many issues with them. The only reason I have dropped a star is they seem to take a while to respond. If they could improve the response time it would be 10 stars

Placed an order on 02/05/24 and still not received delivery. Tracking number which was provided does not work so unable to check with courier. I have been chasing this since 09/05/24. I’ve emailed/ messaged on fb/ messaged on Shop app/ messaged on instagram to try and get a refund. Avoid this company.

This company has gone so downhill.

0 customer service, a week late with missing And incorrect items!

Ordered from them last week for next day delivery, by Monday i hadn’t received anything not even an update to say it has been dispatched so I messaged them on the shop app, their website and via email multiple times but no response until Thursday telling me an item was out of stock. I reluctantly chose another item for them to replace it with.

My order has arrived today the box was so damaged, packed terribly, monomer leaking, items missing and incorrect colours sent.

I’ve messaged again but I have no hope this will be resolved quickly or efficiently.

Do not buy from this company! I purchased an item & 5 days later they tell me they havent got it in stock, im trying to call the number & it keeps either cutting me off or telling me ive dialed an in correct number…. Its been two day now iv tried emailing and the live chat isnt working either! So what now??? Poor company standards! All i want is my money back.

This company is a SCAM. I returned lots of items back to them and they received it more than a week ago, as I paid for tracking. i have been completely ignored and no one is responding to my emails. What is GOING ON?!?!

Can't get anyone to respond to emails. Ordered over a week ago. Still haven't sent my items. Customer service is a joke. Great product. Sadly won't be ordering feom them ever again.
Update 02-10-2025 I do still order from them. Shipping takes forever!!! Still. But hands down some of the best products I've ever tried. Hands down.

1st order went fine with them.
Placed an order to replenish products and paid for next day delivery. This was over a week ago, according to DPD they havent received a parcel but NAio Nails have happily taken the money out my account for the order. I have emailed several times and tried online chat but no one answers! POOR CUSTOMER SERVICE! Oh and the contact number displayed for them DOES NOT EXIST!

Ordered in February. Still have not received order. I have message 3 times this month. I received one response saying they would look in to it, but have been ignored since. Also, it's like my account has been wiped. There's not evidence of me ever having placed any orders after using this company for years. I still have the email proving I ordered, but no evidence on my account. Will be finding a new supplier.

Ordered my acrylic kit for next day delivery almost 3 weeks ago, the order has not been sent out. I’ve tried numerous times to contact them via Facebook, email, instagram and live chat but I keep being ignored and the live chat does not work. I have asked for a refund but have not received a reply. Very disappointing.

acrylic works but dries wayy too fast

I purchased the Mega Gloss Top Coat under the impression that it was "HEMA free" as specifically stated on their website. As a nail technician, this is something I always look out for in products, however, when my client had an allergic reaction, I checked the list of ingredients on the bottle of "HEMA" was first on the list. I was absolutely mortified! I contacted Naio Nails straight away and let them know. I was greeted with "it was a labelling error, none of our products contain HEMA". I wanted to raise a return after my client had reacted to it, I don't want to continue using this product so that's what I said. Leah said that they could raise a return but customers are responsible for the return costs. I don't think Leah is being very understanding or empathetic to the impact of this situation. I have therefore reported Naio Nails for false advertising which shows the "hema free" statement on their website and the bottle in my hand with "hema" on the ingredients list.

Excellent company! Orders always arrive promptly . I’m a nail tech and find your company to be one of the best in terms of quality and value. Beautiful gels and acrylics and I especially love the weekly picks discounted section.

I ordered their Medium Speed Acrylic Liquid back in November. Their site states 'ALL NAIO NAILS ACRYLIC MONOMERS ARE:
Methyl Methacrylate (MMA) FREE
HEMA FREE'
Over the last few months I've had issues with itching and swelling on my hands and fingers. I thought maybe it was a reaction to something else. Yesterday I checked all of the ingredients on the nail products I have and one of the ingredients in the acrylic liquid is HEMA, a known allergen.
Upon contacting their customer service I was advised that as my order was placed over a month ago nothing can be done. Irrespective of the fact I'd spent a lot of money on their site they were unable to offer any goodwill gesture or compensation.

I’ve used them several times and the products are always top notch, beautiful colours as always. Fast shipping !!. Thank you.

my sister uses naio nails i love the acrylic so i bought all the essential's from naio nails i was wondering if its normal for my order to be procesing all day

Very good products and excellent customer service.

I don’t know if anyone else has been having this issue.
But for nearly 2months now I’ve been trying to get soft beige acrylic and it has been sold out of ever size!!! Since the end of November.