Nalda.ch Reviews 

Stay away!
Ordered a book one month ago. No tracking number, no replies. Money is gone, trying to recover through my bank now. STAY AWAY!

Here is the case: The item I ordered should arrive within 9 days. By coincidence (I wrote an Email to the customer service) I learned that it should take about 20 days for delivery. Since the item was supposed to be a gift for a child I needed to order from another shop.
The latest information: Cancelling the order is not possible since the item is already sent (13 days before arrival (???)). This is confusing.
End of the story: I will most likely lose 100 bucks, end up with two identical items and wrecked my nerves with the customer service. Every reply from their side takes more than 3 days….
This happens if you try to avoid ordering from Jeff‘s in order to reduce the power of monopoly…
Update: The customer service finally answered that costs for return have to be covered by myself if I want to return the article. Additionally, I have to cover another 3 CHF for the inconvenience on their side, processing fees of 10 CHF are not reimbursed, AND the money is not paid out but I should receive only a voucher. Emails are never fully answered, i.e. some information is still missing, such as the order number (without which return is anyway impossible).
Due to the fact that there are many reports where people did not receive the reimbursement after 30 days I will probably keep the second article.
Never again Nalda!

First experience with the website. I ordered a book, which was supposed to be delivered 4 days later. At the expected delivery date, they said that they had now ordered and it would arrive 2 weeks later. And at that point in time, I was told that it would require yet another month. I am currently waiting for a refund.
Customer support answers quickly (next day) but not particularly helpful (canned responses) and the webpage to check the order status is currently broken (which customer support acknowledges, mentioning their IT has been working on it - let's see how many more future customers get the same response).
Given they never give an update on the order unless we ask them, it feels like a scam. I hope it isn't.

having found a piano teaching book that my daughter needs for her piano lessons on nalda, I ordered it. First surprise was that delivery would take a month... The delivery date has now passed and no book has arrived. While my daughter's piano teacher cannot proceed as planned, I wonder whether the book will arrive at all and if I should order it somewhere reputable.
UPDATE:
The order has now been cancelled and nalda points to technical problems with both sourcing of the book and display of the correct delivery date on their website.
The prompt customer service following my review here increases the experience from 1 star to 2 stars.
Still got one more open order - so lets see how this goes.

SCAM, do not buy from Nalda

Terrible Company, my Order Never Komm!

I ordered a book with them one year ago and it never got delivered. You don't get any support from them and nobody cares.

Today I got an email "Nalda.ch - Status zu Deiner Bestellung" and wondered whether I would finally receive my book but no, they just told me that the expected delivery date is 25 January 2025 (so 10 months ago!!).

What a disappointment, I should go to court for this.

I have ordered a book, with pickup at a central (but unknown) location. The book was due to arrive in about 10 days, and it was totally fine for me, as I was informed upfront.
About 15 days later, I didn't receive any information about the shipment, so I asked support for an update and they told me the book was ready for collection and where I could pick it up. I thought: ok, not ideal, but at least, now I can finally get my book!
I planned to pick it up 2 days after, as I was not going to that location till then. And then, the next day I received an automated email, telling me that I didn't pick up the book within the 7 day deadline from its arrival, and the book was now being returned and nothing could be done about it... At that point, I was really frustrated.
I repeat: I haven't received ANY communication about the book being ready to pickup, neither was told about the 7 days policy, let alone where and how to pick it up...
After talking again with support, they didn't even admit the issue in their system, and did NOTHING to make things better.
I will never ever order anything from them again.

If I could give it zero points I would. I ordered a book on the 25th of August and today, 18th of September I haven't received it yet. No e-mails or any kind of communication. I go to my spam e-mail, search for nalda to check the status of my order to find out dayly that it has been delayed. I feel scummed.

Fraudulent: made order in April, nothing delivered and no refund to date. Contact with customer “care” is abysmal

My book was well packed and arrived earlier than expected. Thank you.

Smooth delivery, practically packed (not too much packing material).

Ordered a travel guide. After 2 weeks (!) I received confirmation that it got delivered. Never received it. Asked the chat bot to check what happened, but no response so far.
Cannot recommend.

I ordered a phone protection folder and not the right one arrived. I ordered in the same two armoured protection glass for the screen of the phone. One arrived, but broken. For the other I had a brief note in the package saying that it would arrive separately. Never came. When asked, they said, that both were in the package. Not possible to get a reaction of them. It seems like a scam company

Ordered from Nalda twice, both times it was indicated that the item is available immediately. In both cases it took several weeks (still waiting for the second order and on their website it is still indicated as available immediately). The customer support sends a standard reply (word by word both times) that the item was not available from any supplier and had to be ordered separately. Nalda is misleading its customers about items' availability and does it deliberately. Wouldn't buy from here anything worth more than 5-10 CHF, as it is unclear how you can claim your money back in case the item never arrives.

So i would say that this online shop in not a scam even though it looks like it.
I ordered 2 books from them because of the attractive price and I got them pretty late but still got them at the end, and in very good condition.
They seem to answer fairly fast but there is some inconsistencies with what they say and do, for example on there online shop they say they have the article and ready for shipping but when asked they say they have no more and need to reorder at the supplier. Also one of my book in one email they say it will take 6 weeks to shipp so they offer me to cancel the order and I say yes but they do not do it and after a few days I ask them if they have canceled it and they say they can't cause the book is already shipped so confusing there. Also on there online shop it is stipulated that If I find the same product at a cheaper price elsewhere they would refund the difference but after a few days they say they can not cause it is from a foreign website, but nowhere is it writing that is has to be from a local website it is only writing elsewhere, so they need to be a bit more open on that all in all I would not really recommend buying from them they say they are efficient not really, and seem to not be coordinated in what they say. I would rather pay a little extra elsewhere and get my products faster with a more efficient softer sales service were I would have the right to cancel my order if I feel like it.

I always find the books I want at Nalda, thank you!

Ordered a book. Got it 2 days later than expected but it was not an issue for me since the price was much lower than in other bookstores.