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Namirial.ro Reviews 

4,111
•
TrustScore 4 out of 5

4.2

Software company
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Review summary

Created with AI, based on recent reviews

Evaluating 381 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being extremely helpful and professional, noting that personal interactions and support received via email are handled to the highest standards. Consumers also state that purchasing an electronic signature is very quick, and the overall platform is completely reliable for obtaining digital certificates. Some reviewers were not happy with the complicated activation process, mentioning that the website can feel clumsy and not very user-friendly. People also noted that customer service responses can sometimes take entirely too long and that technical assistance is not always effective.

What people talk about most

User experience

Consumers find user experience to be ambiguous, as customer opinions on the platform are heavily divided. On... See more

Service

Users describe positive interactions with service, highlighting prompt, efficient, and reliable support from... See more

Staff

Clients share positive opinions on staff, highlighting responsive, helpful, and professional service.... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying greatly among consumers.... See more

Response time

Customers had ambiguous experiences with response time, reflecting varied interactions. While many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased an electronic signature for 1 year. I didn’t enjoy the identity verification process. It was fast, but the person I talked to seemed so unsatisfied with her job and so eager to close our c... See more

Rated 4 out of 5 stars

My certificate expired because I missed the renewal notifications. Phone support took a while to reach, but once I got through, the team was helpful and got a new certificate set up quickly.

Rated 4 out of 5 stars

I had great phone support. Very helpful staff and also kind. The plugins for signing and the website itself are kind of complicated and feel old and too Italian:)) But it's ok.

Company details

  1. Software company
  2. Email service provider

Contact info

4.2

Great

TrustScore 4 out of 5

4k reviews

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4.2

All reviews

(4,111)

630 reviews in the last 12 months

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Rated 1 out of 5 stars

You are the weakest on the Romanian market!

Because it takes a century to respond to customer requests.
Because the responses belong to robots. One last example: I requested the invoice for the payment made on January 31st and today, February 2nd, they still haven't sent it to me! And on foot, if they had sent it to me, it would have been enough!!!

12 January 2026
Rated 1 out of 5 stars

Very bad experience. Repeately

Namirial website is a clumsy piece, is far from being user-friendly and - NEWS! - their support phone number is no longer in use.
My digital signature expired, so i bought a new one and now i have to change the device PIN, re-confirm it with ANAF (another 5 -year old-like ''website). I got lost in Namirial's procedures. I attempted the PIN change for many many times across 3 weeks - errors, no matter how i configured the PIN.
Things here are disconnected, pretty much like the ANAF style - one piece here one piece there, nobody to walk you through it.
Plus - Namirial is agreed by BT and was highly recommended. My experience cannot really be higher than 1 one star - from functionality, website logic, layout and ergonomics. And no, it does not look like a professional service, no matter how patient and resilient a user would be. Extremely disappointing and frustrating.

6 January 2026
Unprompted review
Rated 1 out of 5 stars

Namirial making fun of customers

I bought from them just being disinformed that I can renew and in fact they replaced with a new device. The unexpected replacement was evidently sent to a unexpected address.

24 December 2025
Rated 3 out of 5 stars

suport totally missing

The program is not complicated, but support is totally missing, the AI Diana doesn.t understand anything, just says ”I.m sorry... can i help you with something else?”

23 December 2025

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