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Company details

  1. Payroll Service Provider

Written by the company

NannyPay is an Australian payroll service supporting families who employ nannies. We help ensure pay is handled correctly, including tax, super, payslips and leave, while guiding both families and nannies through how domestic employment works in practice. Working with hundreds of households each week, our team is committed to improving standards and making nanny employment simpler, clearer and more transparent for everyone involved.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional nanny

NannyPay has been great for me as a professional nanny. They also respond quickly and clear up and confusion I have, making it easier to understand what I need to know.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend Nannypay

Nannypay was excellent and we highly recommend using them. It was such a smooth process and took all the burden of the admin away which is what we needed given how hectic our lives are. Amanda was also always extremely prompt at replying to any of our queries.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

NannyPay are a fantastic support to any overwhlemed parent!

We contacted NannyPay a couple of years ago when we hired a nanny for our child.

Throughout the whole time Lauren and her team have provided incredible service, taking away the confusion and stress we had around the ins and out of the payment process while at the same time giving us advice and support with any additional questions we had.

We're very grateful for their hard work on our case!

15 December 2024
Unprompted review
Rated 5 out of 5 stars

So easy and simple for our nanny and for our family

We had previously used another nanny payroll agency and contacted Lauren and the team to see if they could provide a better service. What a find! Lauren and the nanny pay team understand nannies like no other as they have been in the role. The digital timesheet and payroll makes things so much easier: for the nanny and for the family paying for them. It's comforting to know that all payments are above board and we are ensuring that our nanny is getting regular income, super and all appropriate allowances. Reminders are proactive and the payment process is seamless. Can't recommend highly enough.

15 April 2024
Rated 5 out of 5 stars

Fantastic, Professional Service.

We used nanny pay for four years and Lauren and her team were fantastic! They were flexible, creative, and innovative in working with us to design solutions to change our needs. They communicate well, with both us and our Nanny. Highly recommended!

29 March 2024
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Reply from Nannypay

Thank you for such a lovely review Gemma. It was a pleasure working with you!

Rated 5 out of 5 stars

Amanda and Lauren is always super…

Amanda and Lauren is always super helpful and quick to respond. Everything has been hassle free and easy which is exactly what we wanted.

24 February 2024
Nannypay logo

Reply from Nannypay

Thank you Rebecka! We loved supporting you and your nanny.

Rated 5 out of 5 stars

Great personalised and friendly…

Great personalised and friendly service. Professional and takes away the stress of paying the nanny. Would use again, and would recommend to others.

13 February 2024
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Reply from Nannypay

Thank you so much Leah! We appreciate the review.

Rated 5 out of 5 stars

Nanny Pay have made my life easier

Nanny Pay has made my life so much easier. I've tried a few services and will definitely stick with the NannyPay team!

20 July 2023
Unprompted review
Nannypay logo

Reply from Nannypay

Thank you for the review Clare! We loved supporting you with your nanny's payroll.

Rated 5 out of 5 stars

As a nanny

As a nanny, I wish Nanny Pay had been around years ago... it's exactly what the Australian nanny industry has been missing! It ensures that nannies are paid properly and fairly, and it's easy to use for families and takes all the hard work out of the pay roll. Great business, and a real champion of the industry.

6 December 2023
Unprompted review
Nannypay logo

Reply from Nannypay

Thank you so much for the review Bridget. Means a lot coming from a pro like you!

Rated 5 out of 5 stars

Best in the Business

Top service, saves me time and worry about doing the right thing by my nanny.

6 December 2023
Unprompted review
Nannypay logo

Reply from Nannypay

Thanks for the review Bec!

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