Nanny Smart Agency Reviews 

39
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Sharan has been my go-to person over the years! For my nanny search this time, she quickly understood our family’s requirements and presented a select set of good quality candidates. Within a few w... See more

Company replied

Rated 5 out of 5 stars

Sharan contacted immediately after I applied for the job advert. She was professional and also friendly, she made me for feel comfortable and that made me feel confident when speaking to her. Shar... See more

Company replied

Rated 5 out of 5 stars

Sharan Gill came highly recommended and she and Nanny Smart certainly did not disappoint when we were looking to replace our live-in nanny during the summer holidays. She quickly presented us with... See more

Company replied

Rated 5 out of 5 stars

Nanny Smart came to my rescue! I tried a range of sources to recruit a part time nanny, including direct routes and other agencies, but only Nanny Smart managed to find us a good quality candidate tha... See more

Company details

  1. Recruitment
  2. Employment consultant

Written by the company

Are you seeking to hire a qualified, experienced Nanny, Governess., Housekeepers & PA/House Managers to ensure your household runs with efficiency & excellence? Nanny Smart sources the finest, experienced talent in the UK & International. A seamless, discreet, and fully supported service.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(39)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nanny Smart Agency to be the most efficient with the best Nannies

I have worked with quite a few Nanny agencies over the years and have honestly found Nanny Smart Agency to be the most efficient with the best Nannies. The process was made easy and we have now found a Nanny who the family love! Sharan was professional and extremely helpful throughout. Thank you

3 November 2021
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Thank you Ella - pleasure working with you too.

Rated 5 out of 5 stars

Nanny Smart Agency is very professional…

Nanny Smart Agency is very professional but friendly, Sharan is careful and considerate when matching you with a family , she is helpful and supportive throughout and communicates well at every stage, I thoroughly recommended this agency.

25 October 2021
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Thank you Rita. Pleasure representing you and we knew from day one, it was the perfect match. Wishing you all the best and look forward to supporting you throughout the placement.

Rated 5 out of 5 stars

I’m leaving a five star

I’m leaving a five star, Rating for my experience with nanny smart.

The most wonderful helpful and acknowledged Named Sharon , found me the perfect job she has also guided me through all the steps and gave me support and confidence !

I would recommend Mrs Sharon, based on my experience with her , and her abilities and acknowledge that she was sharing with me through all this process.

This is the best place to be.

Kind regards
With respect
Felicia Degla :)

16 September 2021
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Felicia - thank you so much for your upbeat review. It was a pleasure representing you. Challenging time for all of us and pleased I was able to give you the support/guidance you needed. Keep in touch.

Rated 5 out of 5 stars

I had such a great experience with…

I had such a great experience with nanny smart, Sharan found me an amazing family and was so helpful throughout my placement. I definitely recommend nanny smart. Thank you again

14 June 2021
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Thank you for taking time out to leave a review. It was a pleasure representing you and wish you all the best.

Rated 5 out of 5 stars

I had a great experience with Sharan(…

I had a great experience with Sharan( nanny smart agency) they are really professional and found me the great family ever🙏. Thanks again

11 May 2021
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Thank you. Lovely working with you and look forward to supporting you throughout your placement.

Rated 5 out of 5 stars

Sharan placed me with a wonderful…

Sharan placed me with a wonderful family, I cannot thank her enough. Sharan was very diligent, professional and very thorough. Sharan will go above and beyond, I cannot thank you enough. I will for sure be using Sharan again. I wish her all the success as she deserves it with all her hard work.

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Efficient and helpful service

We were matched with a great nanny who lived nearby, and things are going very well so far. Sharan came up with lots of potential nannies efficiently, and understood our needs well. Would definitely recommend NannySmart to other busy families.

13 March 2021
Unprompted review
Rated 5 out of 5 stars

This was my first time using a Nanny…

This was my first time using a Nanny agency and I was extremely impressed with the guidance and support given by Sharan throughout.

29 January 2021
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Thank you Aysha. It was a pleasure representing you and pleased I was able to make your first experience using an agency a good one. Look forward to supporting you throughout your placement.

Rated 5 out of 5 stars

Definitely recommend this agency

I would definitely recommend this agency. Unlike other agencies I have tried, I felt that Sharan really listened to my requirements and presented us with well-researched, high calibre candidates. When it didn't work out with the first nanny (no fault of Sharan), she immediately helped us find another one and I couldn't be happier. Finding the right childcare is a difficult thing but working with Sharan has really eased the process for us. And much better than the bigger agencies which charge higher fees and provide a much lower quality of service.

22 January 2021
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Thank you very much. It has been a pleasure assisting you and look forward to providing ongoing support.

Rated 5 out of 5 stars

Deserves more than 5 stars

If you want to work with someone that is efficient, genuinely cares and is a real matchmaker in the nanny business, look no further because Nanny Smart agency will most certainly reach these needs.

Sharan has been a real pleasure to work with from start to finish and I cannot thank her highly enough for finding me the most perfect family that matches my unusually flexible schedule. She's a real angel and I honestly don't know how she does it.

I've used some other agencies in the past and Nanny Smart Agency is by far the most wonderful Agency I've ever worked with and genuinely deserves more than 5 stars.

18 December 2020
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

Dear Hayley.
Thank you for your kind words. It has been a pleasure assisting you and look forward to supporting you throughout the placements.

Rated 5 out of 5 stars

Highly recommend this agency for both nannies and families

I used this agency many times over the years until I moved on from nannying. I found Sharan to be highly professional and caring, she listened to what I was looking for in a family and was always able to match me with great families. Sharan was great at helping me updating my first aid certificate and acquiring a police certificate when required. I highly recommend to both nannies and families.

18 November 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Agency.

Excellent Agency.

I was looking for a nanny to look after my two children while my partner and I work. Sharan was very helpful and made this process very easy. She asked great questions and helped us find a suitable nanny. I am very pleased with the outcome and would definitely recommend this agency.

16 November 2020
Unprompted review
Rated 1 out of 5 stars

I am disgusted by this agency…

I am disgusted by this agency unprofessional approach. I wrote a genuine review on 14th of May 2020 and they left a statement full of lies and defamations. I have been a nanny for many years and my references are glowing. And why would I write more then one review ? Sharan Gill was incredibly rude to me as she wanted to offer a job that paid peanuts and I refuse it. She then become very rude and shouted at me.
I have not decided to become a nanny over night and most certainly do not believe that being a nanny is easy money, is hard work with great responsibility, how dare you undermine my profession? This company is a disgrace.

15 July 2020
Unprompted review
Rated 1 out of 5 stars

A truly horrific agency experience

A truly horrific agency experience. I am a parent looking for a nanny and I had the displeasure to encounter Sharan Gill whom far surpasses rudeness to the most disturbing level. She was insulting and downright offensive in every imaginable way. She clearly has some real personal issues as she became extremely nasty. I do not believe she is fit for this job and possibly for none.

11 July 2020
Unprompted review
Nanny Smart Agency logo

Reply from Nanny Smart Agency

This is a fake review! another one. Highly suspect that the reviews left by Sarah, Thomas & Sabrina are from the same person. Due to the covid-19 crisis, we are receiving CVs from various industries who have overnight decided s/he wants to be a Nanny - its easy money & doesn't require experience. Not happy when they learn that they are not a good match. Some clients/talent leave reviews of their experience on our business facebook page. https://www.facebook.com/pg/nannysmart.co.uk/reviews/?ref=page_internal

Rated 5 out of 5 stars

This is who you want to employ if you are both working and want a responsible Nanny.

Sharan was amazing in our nanny search process. She asked great questions to understand the famlies needs, provided us with better candidates compared to all agencies I have worked with, realized the importance of working quickly, took feedback and iterated as needed on the candidates and then really helped make decisions. I am so glad that we worked with her and have found a wonderful nanny in the process. Thank you. Would highly recommend Sharan,

14 May 2020
Unprompted review
Rated 5 out of 5 stars

I was very impressed with Sharan who…

I was very impressed with Sharan who was friendly, straightforward and efficient. She understood what we were looking for and didn't waste my time with unsuitable candidates. The au pair she suggested was spot on - I am hoping she will be able to start when restrictions are lifted!

14 May 2020
Unprompted review
Rated 5 out of 5 stars

Sharan was fantastic

Sharan was fantastic. She really got who we we’re looking for, promptly sent applicants and we actually hired the first nanny we interviewed. She couldn’t have made it more simple and easy for us. Thank you!

6 May 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look