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Nano Fibre UK Reviews 

1,946
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Looking at 531 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service and professionalism of the staff, who are frequently praised for their polite and helpful demeanor. Engineers are often noted for their efficiency, ensuring installations are completed quickly and tidily, while also providing clear explanations of the process. Many people appreciate the informative approach and excellent communication, contributing to a smooth user experience from initial contact to completion. The overall customer service is described as outstanding, with prompt responses and punctual arrivals, making the entire process straightforward and satisfying.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Service

Clients share positive opinions on service, with many expressing high satisfaction with the efficiency and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the smooth, quick, and easy... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, friendliness,... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the politeness and speed of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had Nano Fibre do a Youfibre install for us. Great experience, tidy job inside and out, friendly and accommodating engineer, we requested no boxes on the outside so we could externally insula... See more

Rated 5 out of 5 stars

The engineer Kyle Johnson came on time. He was very polite and professional. Listen to my concerns about rooting the fibre cable to my property. He insure the installation was neat and conceal from t... See more

Rated 5 out of 5 stars

The two lads who came were really polite and respectful and it was late but they made sure everything was set up before leaving. Stevie G was very friendly and helpful answering all our queries and th... See more

Rated 5 out of 5 stars

Tom R was amazing. He installed our fibre yesterday, knew what he was doing and got everything set up and running in not time. When through a fault of ours the cable got damaged, he took his time to... See more

Company details

  1. Telecommunications Contractor

Written by the company

At Nano Fibre UK, we are passionate about connecting lives and empowering communities through exceptional fibre installations. Our journey began with a vision to bridge the digital divide and revolutionize the way individuals and families experience the internet at home. With a focus on home installations, we take immense pride in bringing high-speed, reliable internet access to homes across the country. Each installation represents more than just a connection; it's about creating a seamless digital experience for our customers, enabling online learning, immersive entertainment, and staying connected with loved ones near and far. Our dedicated team is the heart of our success, combining technical expertise, professionalism, and a customer-centric approach to ensure every installation is flawless. We welcome change and continuously adapt to stay at the forefront of the fibre installation industry, delivering cutting-edge solutions that transform lives. Through innovation, adaptability, and a commitment to excellence, we've successfully completed thousands of home installations. We are grateful for the trust our customers have placed in us, and we're determined to continue expanding our reach and empowering more homes in the digital age. Join us on our mission to connect and empower. Together, let's build a world where possibilities know no bounds and where connectivity enriches lives every step of the way.

Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

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5.0

All reviews

(1,946)

529 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Juan

Nice, friendly guy. Explained what he was going to do and did a grand job

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Tom R let me know the night before when…

Tom R let me know the night before when he was expected to arrive and a helpful link to show what was going to happen.
Tom sent a message advising he was 10-15 minutes away on installation day.
Tom took a quick look around to see where the best place for the router was and went from there.
My only disappointment was that BRSK hadn’t managed to send the BetterTV equipment. When I sent Tom another message he advised that the kit was normally posted but he’d sent a message chasing the kit.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Stevie G installed my broadband

Stevie G installed my broadband, great comms about when he was turning up, came when he said and installed with minimum disruption. Left the inside and outside clean and tidy and made sure everything was working properly before he left.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Kyle Johnson

Kyle Johnson , unreal. Excellent service. I can’t thank Kyle enough for his patience today. Thanks to him our son will have Alexa playing white noise and we will all sleep soundly. Great to talk to as well while he worked.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Great

Great, friendly service. Kyle Johnson was very professional and helpful.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the service from Stevie G

I was very pleased with the service I received from my installer today (Stevie G). He was very efficient and took the time to explain exactly what he was doing.

Stevie made sure that he didn’t make a mess and was very professional throughout.

Thank you for the great service Stevie

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Really appreciate Stevie G

Really appreciate Stevie G, absolute legend came on time and is a very nice person. Internet is more than great so far if not 10x better than my previous one was installed in about 45 mins. Nothing but five stars for me!

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Kylie Johnson was amazing and very polite in my house. Very quick and a friendly person. Thank you

26 January 2026
Unprompted review

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