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Napacabs.Com Reviews 2,689

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TrustScore 4.5 out of 5

4.5

Wine shop
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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and professional delivery service, noting that orders arrive quickly and often earlier than expected. Many appreciate the careful and thoughtful packaging, which ensures products, especially fragile items like wine bottles, arrive in excellent condition. People also find the ordering process easy and straightforward, with competitive pricing on a wide selection of products. However, some customers experienced issues with shipping, citing delays or problems with specific carriers like UPS and FedEx, leading to extended wait times or undelivered packages. A few people also mentioned dissatisfaction with the use of styrofoam for packaging, as it is not recyclable in their area.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast... See more

Product

People report positive experiences with product. Customers are satisfied with the product selection, often... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the easy and straightforward ordering... See more

Price

Consumers find price to be positive. Many reviewers consistently praise the great and reasonable pricing of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, fast, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent, professional, and courteous customer service. There was a small issue with my order, but it was resolved quickly and professionally. Couldn’t ask for more. We’ll definitely buy here again... See more

Rated 5 out of 5 stars

Ordering is made easy. From ordering to receiving the product the wait tim is minimal. The product packed very well. Since the ABC stores in my area seem to have problems stocking up with my product,... See more

Rated 5 out of 5 stars

My order came right on time! The packaging is done with thoughtfulness so that there is no margin for breakage. I am very impressed by the value received on the 2 cases of Barrua ordered. This was m... See more

Rated 5 out of 5 stars

Prompt response to my order, it was shipped in only a day or 2, plus the packaging was excellent. 6 bottles of wine came in packaging / shipping box designed just for that purpose. Perfect.

Company details

  1. Wine shop
  2. Food products supplier

Information provided by various external sources

NapaCabs is the premier Online Wine Store. Buy Wine and Liquor online for all your party needs from all around the world. We offer the largest selection of wine, spirits and beer online. We also have Free Shipping Wine deals and offer custom bottle eng...

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Delivery was quick

Delivery was quick, driver was friendly and helpful, delivery charge was reasonably priced. Web site was easy to use, ordering was easy and my product was available. I will use this site again when I'm in need of ordering a product.

12 October 2024
Rated 4 out of 5 stars

Good deals

Was able to order special port at a great price.n There was a delay in receiving the item as it needed to be ordered from the company producing it that I was not made aware of until I called to check thus 4 stars instead of 5.

25 September 2024
Rated 3 out of 5 stars

Would have rated 5 stars until my last order

Prior to my last order, I would have rated 5 stars. However my latest order was for 2 six bottle cases of sake and Napacabs only shipped 1 case. I contacted support (props for responding quickly) and they informed me that "our info says that there were 12 bottles in one box for this shipment. Please advise." This is strange because my order actually was for 2 cases each with 6 bottles, but the terse support message said nothing about 2 cases.
Anyway, after I "advised" with pictures and video of the 1 box which was only 1 case with 6 bottles, Napacabs did apologize and have promised to send the second case. I just hope this is not a downward trend from a place that has been great in the past.

4 September 2024

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