First of all, stop saying sorry you had an unpleasant experience. With almost a decade of gaming experience, I can say that there's no chance of winning RTP back (I'm not even talking about winning fo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As a gambler I find it very important not to cross your limits. It must be entertaining, like going to the fair. Purely for fun. I like that you can set a monthly limit, so you don't get carried awa... See more
Company replied
Nice games. Really enjoyable. Also sometimes nice winnings. Now depends what it means for everyone WINING! Qick withdraw of your winnings as well. Overall, it is a online casino that i do recomand!... See more
Company replied
It'd difficult to verify the history of your bets Het is niet zo gemakkelijk om een overzicht van uw weddenschappen te bekomen . Voor de rest alles ok
Company replied
Company details
Written by the company
Excitement and entertainment in a safe, protected environment. That is what Napoleon Sports & Casino represents. Napoleon is the Belgian market leader in online entertainment and is the owner and operator of the Grand Casino of Knokke, as well as operating about 25 arcades throughout Belgium. As a Belgian company, Napoleon Sports & Casino takes full responsibility for sustainable entertainment. Napoleon currently employs around 400 people for who, as part of the pan-European Super Group, there is a focus on long-term growth and international development possibilities. Napoleon, with headquarters in Erembodegem near Aalst, has experienced steady growth since its inception more than 40 years ago.
Contact info
Belgium
- napoleongames.be
You should know
3.5
Average
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Vraiment top comme application de paris…
Vraiment top comme application de paris Sportif, mais le Casino de Napoleon le pire de tout les sites, le RT minable que propose se site comparé à d’autre ou je m’amuse beaucoup plus, Napoléon Casino prends beaucoup trop sur les machine qui ne donne pas de réelle RT, rester sur le sport pour Napoléon
18 June 2026
Reply from Napoleon Sports & Casino
Salut Jo, merci pour ton retour, et content de lire que l'appli sport te plaît autant. Côté casino, on entend que l'expérience te déçoit. Le résultat de chaque tour sur nos jeux est totalement aléatoire et ce n'est pas quelque chose qu'on influence. On garde ton avis en tête.
L'équipe Napoleon Games
+21 - Les jeux de hasard peuvent rendre dépendant. Arrêtez à temps ! Plus d'infos sur www.stopoptijd.be
Cancelling all free games is an error
1 January 2026
Reply from Napoleon Sports & Casino
Hi, thanks for the honest feedback. We'd like to understand exactly which games changed for you. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we'll look into it.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Diego, thank you for your review! Great to hear you enjoy the site and games at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
I can’t login with face id or…
I can’t login with face id or email/password, only with Itsme
18 June 2026
Reply from Napoleon Sports & Casino
Hi Valentin, sorry the login is giving you trouble. It can help to reset your password through the "Forgot password?" option and to clear your browser cache, as that often sorts out login issues. If it keeps happening, email us at support@napoleongames.be with "Trustpilot review" in the subject, your Trustpilot name and the email address linked to your account, and we will look into it for you.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Serge, thank you for your review! Great to have you with us at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Good quotations and promotions
17 June 2026
Reply from Napoleon Sports & Casino
Hi Jan, thank you for your review! Great to have you with us at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi, thank you for your review! Great to hear you're happy with the service. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Super casino
18 June 2026
Reply from Napoleon Sports & Casino
Hey Aouragh, thank you for the review! Great to hear you rate Napoleon Games a super casino. See you soon!
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Daily spin is disaster
Daily spin is disaster, always no luck, very discouraging...
Random? You must be joking. 25 Spins out of 30 are no luck. 5 others 10. I Cant even believe i discuss this. Ng is good site nut daily spin sucks very bad to promotie thé site...30.6 no luck
18 June 2026
Reply from Napoleon Sports & Casino
Hi Ab, thanks for the honest feedback. The daily spin runs automatically and the outcome is random. We hear you that a run of no-luck results is no fun.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Good vibe and offers
18 June 2026
Reply from Napoleon Sports & Casino
Hi Robby, thank you for your review! Great to hear you're enjoying the experience with us. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Stijn, thanks for the feedback, and we get that limits can be frustrating. Anything tied to your specific account is something our customer service team can verify and explain directly. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we'll go through it with you.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Spannende bets
17 June 2026
Reply from Napoleon Sports & Casino
Hey, bedankt voor je review! Fijn dat je graag bij Napoleon Games speelt. Tot snel.
Het Napoleon Games team
+21 - Gokken kan verslavend zijn. Stop op tijd! Meer info op www.stopoptijd.be
Many games.
20 February 2026
Reply from Napoleon Sports & Casino
Hi, thank you for your review! Great to hear you enjoy the wide choice of games at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
No good Luck !! I put a lot of my money!! And never Luck
No Luck on this site just take take take pffff
18 June 2026
Reply from Napoleon Sports & Casino
Hi Debora, we hear the frustration when you put in a lot and the luck doesn't come. The outcome of every game is completely random and not something we influence. If you ever feel you're playing more than you'd like, you can use the responsible-gaming tools in your account, such as deposit limits.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Reply from Napoleon Sports & Casino
Hi Clemens, thank you for your review! Great to have you with us at Napoleon Games. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
All the special odds like france scores…
All the special odds like france scores a goal, odd x 2. That was amazing
16 June 2026
Reply from Napoleon Sports & Casino
Hey Boris, thank you for the review! Great to hear you enjoyed the special odds. See you soon at Napoleon Games!
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Verry good betting site with high odss…
Verry good betting site with high odss and the client support helps you with everything!
18 June 2026
Reply from Napoleon Sports & Casino
Hey Dominik, thank you for the review! Great to hear you rate the site highly and that our support team had your back. See you soon at Napoleon Games!
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Best bookie of Belgium
18 June 2026
Reply from Napoleon Sports & Casino
Hey Lesley, thank you for the review! Best bookie of Belgium is high praise and we love to hear it. See you soon at Napoleon Games!
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
Great site to gamble but fast ban
Great site to gamble, good odds, good experience but if you win money consistently you will not be able to play again at some point. Only € 2 stakes are allowed…
18 June 2026
Reply from Napoleon Sports & Casino
Hi Brian, thanks for the good words on the site and the odds, and for taking the time to share the rest. We hear your point and we would like to look at your account questions with you directly. Email us at support@napoleongames.be with "Trustpilot review" in the subject and your Trustpilot name, and we will go through it with you.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on stopoptijd.be
Easy to play
18 June 2026
Reply from Napoleon Sports & Casino
Hi Rachid, thank you for your review! Great to hear you find it easy to play. See you soon.
The Napoleon Games team
+21 - Gambling can be addictive. Stop in time! More info on www.stopoptijd.be
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.