Nassau National Cable Reviews 181

After 5 months of waiting on the heater I ordered i asked for a refund. I was then contacted by NNC to take down my bad review and they would give me a $50gift certificate. I told them no and offered to buy the heater at half price and I would pay once it arrived cause I'm not waiting another 5mo with them sitting on my money again. I received a call and they agreed to my terms but then proceed to ask me my CC number at which i said no, it was to be received 1st. Later I got an email stating they would send but I needed to confirm with them. I confirmed with them only to find out they still want money even though they said they agreed to my terms. This place is shady and all should shop somewhere else so u don't have the stress as well as lies to deal with. Sad that companies treat us as bad as they do..

Everything was easily displayed on the website. Ordering and completing the order was seamless. Items came in a reasonable amount of time and everything was as i ordered. my only gripe was the wooden spool was broken so unwinding the wire was a bit of a task. I'm hoping you didn't send it out with a broken spool and the fright company did that. Otherwise it was a good transaction. would buy again!

I've updated my review after Nassau reached out to me to address some of the concerns I had, and at this point I do intend on purchasing from them in the future, now better understanding both their website and policy on minimum lengths. I do hope they will update both their website and policy to make it easier for newcomers, and so that expectations are clear. I will update this review again after I next work with this company.
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Original Review:

I wanted to like this company, and have ordered 3 times from them, but at this point I'd recommend trying first to get your wire from a local electric supply, or one of the big box stores.

The first order went without a hitch, but second order was split in 2 parts, and one part took nearly 2 weeks to arrive. Third order: their website allows ordering of stranded cable by the foot (makes sense, right?) and does NOT specify a minimum; day after ordering, I get an email saying they are "out of stock" without specifying which wire out of 2 that I ordered they were out of stock, then after replying to them, they tell me there is an 100ft minimum order required of this type of stranded cable? WTF? Put it on your website then - don't waste people's time. Also, the email from the rep had their phone and extension, but when calling the company there is no method of contacting the rep by extension number...again, wtf, don't waste people's time. Lastly: I finally got a live customer service agent by contacting sales and then giving the extension number I needed, and low and behold: I get a fast-talking and nearly incomprehensible Indian (from India) agent.... I love Indians, but when I need help with an order that the company is at fault of screwing up on, I love even more talking to someone who I can understand. Massive fail on the part of Nassau Cable. You guys can certainly do better in all these aspects, and without improvement, you will lose business to others who do these things right.

Ill admit I was super skeptical at first, but ordered 145ft of 2-2-2-4 MHF wire to wore my garage I ordered it last 7/25/24 Thursday and got it today Monday 7/29/24 so pretty quick considering. The customer service I was emailing was quick to respond and was willing to help it was pretty nice. Everything as far as the wire looks good the only thing I'd nit pick, is that the wire isn't coated so it's four seperate wires instead of the four being in a coating as well which should make it more interesting to get it through the conduit lol. Otherwise very pleased with everything!

In early June 2024, I ordered a 45 ft. length of CPE-jacketed 12 gauge wire (tray cable). I received the order promptly.

However, just before installing the wire I noticed the outer jacket said "PVC," which is a less UV/sunlight-resistant and much less costly kind of wire. I began communicating about this with NNC on June 14, with numerous phone calls and emails seeking to get the right cable sent to me or get a refund.

Notably, the cable that was sent to me was from a warehouse in Houston, TX and had a different order number than the initial NNC order.

On June 17 I received an initial email response from NNC (Nella) apologizing for the mixup and saying she would check with the warehouse. Per her request, I sent a photo of the cable jacket showing it was PVC-jacketed. On June 18 Nella offered to arrange the return of the incorrect wire and I responded on June 18 saying I was happy to have UPS pick up the cable at my home or to have the return shipping label emailed to me.

On June 24 I emailed NNC informing them I had still hadn't received a return shipping label or instructions. With additional phone calls, Nella finally arranged for UPS pickup from my home.

Despite the incorrect cable being picked up on June 24, there was no known action by NNC to promptly send me the correct cable or issue a refund. I never heard from NNC about whether they had the correct CPE cable in stock (it remained listed as available on their website).

On July 1st I emailed Nella and others on the NNC team including NNC principal Siraj Rasul for a status update. I included Rasul on subsequent emails. After not hearing back for a week I sent another email on July 8, and on that day received an email from Nella saying my refund would be processed. A few days later I called for a status update and on July 11 received an email from NNC confirming the refund was being processed.

The refund finally credited to my bank account on July 13. I don't know how representative my experience with NNC was, but I don't expect to take chances and order from them again.

We ordered and paid for 4 spools of fiber optic cable, different lengths. Not receiving any shipping info, I called/emailed several times. They dont answer their phones, take forever to respond to email and never shipped the purchase because "they take 7 days to cut and ship any cable". I should have researched the reviews previously. DO NOT PURCHASE FROM THIS COMPANY! SAVE YOURSELF FROM AGRAVIATION.

I was price shopping and added cable to my cart to see shipping. I never provided them any of my information, but they contacted me via phone, email, and WhatsApp to tell me there were things in my cart. I'm waiting for confirmation that they have deleted my personal data.

Delivered quickly and great quality product

Delivered on time and to the right place. Thank you!

Lightning fast service. Great product and a great price. Don't cheat yourself, get it here!

Price was excellent, and the delivery was very fast. I ordered 200ft of 2224 aluminum and it came very well packaged up.

Fast service. Wire came in perfect condition

Good price, fast shipping

Great pricing fast shipping product came well packaged

great service and very timely delivery. The only thing I would say is that the cable I purchased is much wider than I had originally thought based on the picture on the website. Not a huge deal, however I do need to redo my conduits that the cable will be in because the ones I had were too small for the size/width of the cable.

Purchased some 18/5 unshielded control cable. Website was easy to navigate and the team was very helpful.

Great! Right on time.

Nassau National Cable had the products I needed at competitive prices and provided simple ordering process through their website. After I placed my order they kept me informed of shipping status by WhatsApp and email messages.

I had trouble passing my order, something was not working on the website for international shipping.
The team was very responsive and the next day everything was fixed, i ordered my product and received it without any issue. Good experience overall.

The attention, purchase and delivery was quick and went smoothly.
Nice people to deal with, keep it that way all you guys