The items are generally fairly good but customer service is atrocious. I messaged with a complaint about a damaged item back in December and still haven't heard a single thing back. Won't be ordering... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The few items I’ve bought recently have been fine, quality as expected for fast fashion just glad I’ve purchased in the big sales. Otherwise can’t recommend if you want to receive anything quickly.... See more
I ordered two tops on the Saturday , it said it would be sent to the lockers by Tuesday, it’s Tuesday and I still have no dispatch email, so on Wednesday I looked for a way to get in contact with them... See more
Absolutel JOKE!!!! NOW 26 days since they’ve had my returns!!!! This ongoing delay is unacceptable and constitutes a breach of consumer rights and trading standards regulations! This company need... See more
Company replied
Company details
Information provided by various external sources
In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. The name was inspired by the song and album “Nasty Gal.” Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininity—complete with lamé platform thigh-high boots.
Contact info
United States
- customerservices@nastygal.com
- nastygal.com
2.3
Poor
11K reviews
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No refund for returned items!
I place an order for £150 received my items kept 2 and returned £100 worth of products. I received an email to advise my return had been processed and I would received a refund.
I have since contacted customer service who said they had issued a refund on 07/05/25 and it would take 5 working days. It has been 11 working days. Every time I try to contact customer service I am advised they are busier than usual and never get a response. I am owed £101.41 which I have been advised was refunded and was not!
22 May 2025
Unprompted review
Reply from Nastygal
Hello
Thank you for taking the time to leave a review on your recent experience.
I have reviewed your order and your refund has been processed within the 14-day window. Should you be unable to locate the funds, please pass the following ID to your payment provider - 0WR45752RX4192739
This will allow them to locate the funds for you.
Thank you and take care.
-Stacy
Still waiting for a return!
Still waiting for a return!
Do not order, still waiting for a return for 2 items! They have sent me an email 2 weeks ago to say they received said items and that a refund will be in my account within 14 days- I have chased this up multiple times now and it’s just an auto response from a bot.
Very disappointed.
6 May 2025
Unprompted review
Reply from Nastygal
Hello Daisy, thank you for taking the time to leave a review regarding your recent experience with our brand.
Your refund should have now been processed, this is making its way through the system and will be with you soon.
Take care - Devon
Worst customer service I’ve ever…
Worst customer service I’ve ever experienced. I made a return on May 1… no update on my return. No refund.. nothing. I’ve emailed them twice and no word. Never purchasing again
1 May 2025
Unprompted review
Reply from Nastygal
Hi Elle
Thank you for this review. When a return is made, we ask that customers allow up to 14 days for a returned parcel to arrive at our warehouse, undergo inspection, and be processed by the returns team. Following this, it can then take an additional 5 working days for the refund to be fully processed by your payment provider. This means the return process can take up to 21 days.
Our customer service team are always available to help with any issue you have and we have various contact avenues available that are shown on our "Contact Us" page here:
https://www.nastygal.com/page/contact-us.html
We will get back to you as soon as possible about this.
Thanks - Dean
Can’t reach customer service. FULL REFUND NOW !!
Please issue a full refund for my order (#GUS108321590) immediately. I received the package on May 12, 2025, and returned it on May 14, 2025, as instructed. The item was faulty—it arrived stained, used, and with a tissue in the pocket. I followed all return steps correctly and expect the refund to be processed without any further delay. Thank you.
14 May 2025
Unprompted review
Reply from Nastygal
Hi Hei
Thank you for this review, I'm sorry to hear a faulty item was received.
As advised by our customer service team, we do need to allow the return policy timeframe for this item to reach our warehouse and be inspected by the returns team for a refund to be issued. We are unable to speed this process up but the team will ensure the item is refunded as soon as possible for you.
Thanks - Dean
Your agent said she’d refunded me for…
Your agent said she’d refunded me for my order but clearpay are still charging me for it! Order Number: DUX040480603
8 May 2025
Unprompted review
Reply from Nastygal
Hi Porsche
Thank you for this review. Our customer service team are always available to assist with any queries you may have. I can confirm your refund has been issued and is currently making its way through the system. Please be assured that your refund is on its way and we expect that this will be in your account soon.
I appreciate your patience with this
Thanks - X
Nice quality stuff
Nice quality stuff, I just need them to bring back the nice fur coat I bought before but never seen it again 😭
12 May 2025
Unprompted review
Reply from Nastygal
Hi Sharma
Thanks for taking time to leave a five star review, we really appreciated the kind feedback! Have a great day - X
Terrible company
Terrible company! Made my return almost a month ago now and I’m STILL waiting for a refund of nearly £100. Customer service is absolutely no help whatsoever, will be contacting my bank soon to see if they can help.
12 May 2025
Unprompted review
Reply from Nastygal
Hello Tiegan, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
I can confirm your refund has been processed and is currently making its way through the system. Please be assured that your refund is on its way
Kind regards - Millie
I ordered a dress from Nastygal and…
I ordered a dress from Nastygal and when it arrived, it was damaged. I reached out to customer service, and after a bit of chatting, Jay E. was able to refund me the full amount of my item.
Although I’m dissatisfied that the item arrived damaged, I’m grateful Jay E. was able to hear my concerns and offer me my money back.
1 May 2025
Unprompted review
Reply from Nastygal
Hi Elizabeth, hope you are well.
Thank you for taking the time to leave a review regarding your recent experience with our brand. I am sorry to hear the dress you ordered arrived damaged. But it is good to hear Jay E heard your concerns and was able to resolve this matter for you.
I will be sure to pass all your feedback on and your kind words onto Jay E for you.
Take care - X
Can somebody actually help me
Can somebody actually help me? I have items I forgot to send with the return and no email response and online chat is completely rubbish. Can you provide me with some return label so I can get my money back? Order number: DUX040038231
24 April 2025
Unprompted review
Reply from Nastygal
Hello Paulina, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
Please allow up to 24 hours for a response from our team to your latest contact, our team will always respond to you.
Kind regards x
Terrible Customer Service and Shipping Services
I have been trying to get information on a $100 order I placed almost a month ago. It was supposed to be delivered at the beginning of the month, and it never did. When delivery was "attempted" (by a delivery company I have never heard of before) they said it was unsuccessful without much further explanation. Delivery was supposed to be reattempted but now the most recent update says that it was being returned to sender. I had purchased this item with what I thought was well enough time in advance since I needed it for next Monday. So, after several futile attempts to get in contact with a real human from customer service, I am still unsuccessful. I am absolutely at my wits end about the whole situation
21 April 2025
Unprompted review
Reply from Nastygal
Hello Veronica
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
I have emailed you directly in regards to your order.
Kind regards – Abdullah
was told i would have my refund april…
was told i would have my refund april 11.. they received my return march 24.. order was placed feb 28.. communication is thru fb messenger...STRANGE...
This company is shady as all get out... i want my money back.. NOW I HAVE TO OPEN A DISPUTE WITH MY BANK!!!
13 April 2025
Unprompted review
Reply from Nastygal
Hi Maren
Thank you for this review, I'm sorry you feel this way about your experience with us.
When a return is made, as per the agreed returns policy, we ask to allow 28 days for the parcel to reach our warehouse and be refunded, and a further 5 business days for the refund to be fully processed with your payment provider.
I can confirm a refund has been issued but as this timeframe has not passed, we do need to allow time for the funds to be fully processed.
Please be aware, when a dispute is opened, the funds under the transaction are put on hold and prevents all refunds from being fully processed until a review of the claim has been made by our Finance Team. This is the reason banks directly advise customers to contact retailers for a final resolution before opening a dispute as it can ultimately delay a refund from being received. If a dispute is opened, the new timeframe outlined by your bank will be put in effect and our Finance Team will ensure the refund is issued through the dispute instead for you.
Thanks - x
Excellent customer service
Excellent customer service. Quick and effective. Thanks to Jay G, who took care of my order!
11 April 2025
Unprompted review
Reply from Nastygal
Hello Tatiana, thank you for taking the time to leave a review regarding your recent experience with our brand.
I'm so pleased to hear Jay G took care of your order and provided excellent customer service.
Have a nice day - Devon
The worst
The worst. Ordered items on March 18 and it is currently April 9 and still nothing. Reached out numerous times regarding my missing order and ZERO response. Had to file a complaint with my credit card and STILL waiting to be reimbursed and STILL no word from Nastygal regarding my order. I want my money back as clearly I will not receive my items nor an answer from Nastygal. I am NEVER going to buy from this company again and highly recommend you avoid them as well and shop elsewhere. Their stuff is not unique and can be found on other sites. Spend your money elsewhere. Best to avoid this type of headache with them.
9 April 2025
Unprompted review
Reply from Nastygal
Hello Siobhan, thank you for taking the time to leave a review regarding your recent experience with our brand.
I'm so sorry to hear you haven't received your order yet, I have taken a look and can see this order was lost on it's way to you, the items are no longer in stock so I have issued a full refund for the order and you will receive this back in your original payment method by 26th April.
Take care - Devon
No refund aftwr nearly a month for a return
Painfully long return refund wait- tracking shows my package was delivered to their office over three weeks ago and to date i have had no refund.
Contacted customer services various times who have simply told me to wait as it can take up to one month.
Have not recieve any refund email notification or confirmation other than via social media message that a refund is being issued.
Starting to lose trust in this brand.
In response to their response- it has been nearly one month since i returned the parcel with no refund! I think I have waited long enough!
8 April 2025
Unprompted review
Reply from Nastygal
Hi
Thank you for this review, I'm sorry you feel this way about your experience with us.
When a return is made, we do need to allow the agreed returns timeframe shown on our returns policy for the parcel to reach our warehouse and be refunded, and a further 5 working days for the refund to be fully processed with your payment provider.
If this timeframe passes, please let our customer service team know and they will be able to advise further on this.
Thanks - X
Will I ever get the package??
i ordered from Nasty Gal March 21 and requested 4 day shipping ( paid for out of pocket) the order was sent through Pro Carrier, who sent it through Cirro, who sent it through UNi UNi ... right, 3 carriers , unheard of and a logistic nightmare. My package has yet to arrive i have emailed Nasty Gal and all the shipping partners, some say keep waiting - some don't respond, some say we are working on it.... Yet, no answers and no package. Not sure why this is happening but this will be my last purchase- praying this company gets it together soon, but it will never affect me again thats for sure
.
As you will see below is that there shady delivery partners have put in fake tracking information to appear as if they attempted the delivery- they did not.
I have written the partner six times and they finally said they would try to get me the delivery in the next 10 business days.
Nasty Gal won’t do any thing about this and when I reached out to them privately they immediately responded that they could not refund me - even though that was never my request.
Nasty Gal is writing back. But when I emailed Stacy directly she left me on read. By the way it’s now April 8th and I still don’t have the package- what now Stacy?
19 March 2025
Unprompted review
Reply from Nastygal
UPDATE – Thank you for further details.
Having reviewed your order I can see the delivery has been attempted twice, and a third delivery has been scheduled.
If after this third and final time delivery can not be made, the parcel will be returned back to us and you will see a 'Returned to Sender' update on your tracking link.
If by April 20th this has not arrived or updated further, please reach out to our customer service team and we can advise further for you.
Thank you again for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
-Stacy
-----------------------------------------------------------------------------
Hello Brianca
Thank you for taking the time to leave a review on your recent experience.
I'm sorry to hear your parcel has not yet reached you.
It is useful to note we are UK based, so international deliveries will be handled by multiple couriers through out its journey.
I'd like to look into this further for you, but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. I will require your order number and email address.
Thank you
-Stacy
Impossible to get refund
Courier lost my return. Proof provided to Nasty Gal. Now 6 weeks later and multiple missed dates starting at end of Feb they promised they’d refund and I’m still chasing. AVOID.
Beware of being told ‘refund has been issued and making way through the system’ as this is a blatant lie and delaying tactic. No reason ever given for taking so long.
They're now saying 1st April so I am taking legal action
26 March 2025
Unprompted review
Reply from Nastygal
UPDATE:
Thank you for getting in touch with us and confirming those details, I have taken a look and can see the refund was successfully processed on the 27th March and this will clear back into your account by the end of the day on the 3rd April.
Take care - Devon
Hello LS
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
I’m sorry to hear about this, I’d be delighted to personally assist you with this matter.
I’ve requested more information from you via Trustpilot, once I have this, I will definitely look into this further for you.
Kind regards – Abdullah
Absolutely abysmal refund system
Absolutely abysmal refund system. I returned an item to them (tracking showing as received on 6th march. Was told numerous times by agent that my refund would be in my account by the 24th of march. Haven't received any refund. Now being ignored by customer service. Absolutely terrible. For such a well established retailer I expected so much better.
25 March 2025
Unprompted review
Reply from Nastygal
Hi Kelly
Thank you for this review, I'm sorry to hear you are still waiting on a refund for this order. I can confirm your refund has been issued and is currently making its way through the system. Please be assured that your refund is on its way and we expect that this will be in your account soon.
I appreciate your patience with this
Thanks - Dean
Terrible!
I have been sent the wrong item three times. They now will not help me return the item for refund and try to transfer me to other departments. Terrible customer service.
24 March 2025
Unprompted review
Reply from Nastygal
Hi Tina
Thank you for this review, I'm sorry to hear you have received an incorrect item. This does sound like a labelling issue with the item, and to get this sorted for you, I've gone ahead and have sent you an email about this.
Please keep an eye on your inbox, spam and junk folder for this
Speak soon - Dean
I like the style of the sneakers very…
I like the style of the sneakers very much. I found them in an outlet. The sole broke after 2 years tho. I can't find a style that I like as much in another brand yet.
19 March 2025
Unprompted review
Reply from Nastygal
Hello there
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
We can't wait to see you shopping with us again soon! Have a great rest of your week.
Abdullah
Please don't shop here
Please don't shop here, recieved email on the 6th of March stating my refund would be issued shortly. Now they are saying my order number doesn't exist. Over £200 they have taken. Now I have to take legal action. AVOID!!!
18 March 2025
Unprompted review
Reply from Nastygal
Hi Clara
Thank you for this review.
When a refund is processed, as per our returns policy, it can take up to 10 working days for the refund to be fully processed to the payment provider and this timeframe has not yet passed. Please allow this timeframe for the funds to show on your account.
If contacting our customer service team about this, please ensure the correct order number is provided, along with the email address used to place the order and the team will be able to locate the order using this and advise further.
Thanks - X
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