This company was the first one I contacted. Not knowing an awful lot about who to contact, I soon became very confident that they would deal with my claim swiftly and promptly. Jordan who initially sp... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've never had to make a claim before and the thought of it made me anxious. I felt like time was taken to listen to me properly and that everything was explained well. There were a few glitches withi... See more
Company replied
I’m honestly delighted with the outcome. The case dragged on for three years due to the opposition’s slow pace but Dayna relentlessly pursued it without my prompting. Throughout the entire process,... See more
Company replied
Started my claims process easily, the first agent I spoke to was Malcolm, he was knowledgeable and asked questions to see how they could help, after speaking with him, i was then transferred to Aaliy... See more
Company replied
Company details
- #33 of 36 best companies in Personal Injury Lawyer
About National Accident Law
Written by the company
At National Accident Law, we’re completely focused on you and your personal injury claim.
From initial claim to case conclusion, we’ll support you every step of the way. We’ve taken the best of many years’ legal expertise and combined it with a fresh approach to compensation. One delivered with compassion and care.
We believe that if you've had an injury and it feels wrong, it probably is - and we're committed to getting you the best possible support to help make it right.
Over the last 28 years, we’ve helped hundreds of people each day who've been injured in accidents that were not their fault.
Start your claim online
We offer help with:
- Road Traffic Accident claims
- Injuries at work claims
- Injuries in public claims
See what’s happening with your claim
Our straightforward legal advice is built around you. The MyAccount portal gives our customers 24/7 access to your claim including updates, progress and messages.
“It’s been an emotional rollercoaster. I called National Accident Law because I felt what happened to me wasn’t right, so I’m relieved that they were able to help me with a successful claim. I’d recommend them to others.”
– Steve, from Sapcote, Leicester
If you’ve been involved in an accident that wasn’t your fault, speak to us today.
We’re here to help. We’re National Accident Law.
Start your claim online
Access to ‘MyAccount’
Written by the company
- Get 24/7 access to your case
- National Accident Law provides customers with access to MyAccount, an online portal giving you 24/7 access to your case. It allows you to view progress, respond to requests and message your case handler. We make it simple and easy for you to stay up to date with how your claim is progressing.
Our No Win No Fee Guarantee
You won’t pay anything if your claim does not win
A no win no fee claim means that there are no upfront costs to pay. Our no win no fee lawyers will take up the case on your behalf and if the claim fails, there's nothing for you to pay providing you have the appropriate insurance in place.
Speak to use today to start your personal injury claim.
Speak to use today to start your personal injury claim.
Contact info
United Kingdom
- national-accident-law.co.uk
4.6
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional
I felt I was well represented by very professional team always with my best interest in mind and I was always kept informed at all times
18 July 2026
Unprompted review
Reply from National Accident Law
Hello there,
Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so.
It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion.
Unfortunately we have been unable to identify you on our system, in order for us to pass on your kind words to the relevant person please can you email us at resolutionteam@national-accident-law.co.uk.
Thank you again and we hope to hear from you soon.
Kind regards,
The Client Experience Team at National Accident Law
Reply from National Accident Law
Good morning,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Experience Team at National Accident Law
Outstanding Service
Shane would took my case on was extremely professional and support through the whole process. Would highly recommend, thank you again!
Claim went onto win , full support and guidance was given by the staff through the whole near on 2 year process.
18 July 2026
Unprompted review
Reply from National Accident Law
Good morning,
This positive review means a lot to us, so thank you for sharing your feedback.
I'm thrilled to hear that you had a positive experience with Shane here at National Accident Law. We put our customers at the heart of everything we do and I am happy to see that your experience reflects that. I'll pass your kind words onto him.
Thanks again, and we wish you all the best moving forward.
Kind Regards,
The Client Experience Team at National Accident Law
Felt very comfortable talking with the…
Felt very comfortable talking with the first initial call handler as he could hear how distressed and upset i was from the accident.
Then was passed to another team who listened patiently when I recalled more details.
Took time to show empathy before continue.
Would recommend them to family and friends
17 July 2026
Reply from National Accident Law
Good morning,
We really appreciate the time you have taken to write us a review.
David, the advisor you spoke to, will be so happy to see your comments and we've passed them onto him and the manager of the team.
Thanks again, wishing you a lovely week ahead.
Kind Regards,
The Client Experience Team at National Accident Law
I spoke to 3 people and they were very…
I spoke to 3 people and they were very polite and patient with me very good
16 July 2026
Reply from National Accident Law
Hi Jason,
Thank you so much for taking the time to leave your review and share your positive comments with us.
We're thrilled to hear that you have been happy with the service you received from us, so far and will be sure to share your kind comments with those responsible.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
Malcolm And Nicole were both very…
Malcolm And Nicole were both very friendly, considerate and helpful. They explained the process in great detail and were extremely professional throughout the duration of the call in working towards progressing my claim. Excellent service, Thank you both
16 July 2026
Reply from National Accident Law
Good there,
Thank you so much for taking the time to leave your review and share your positive comments with us.
We're thrilled to hear that you have been happy with the service you received from us, so far and will be sure to share your kind comments with those responsible.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
Had a good chat today with Emilija
Had a good chat today with Emilija she was very helpful and knowledgeable so I'm happy when he service
17 July 2026
Reply from National Accident Law
Good morning,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again, wishing you a lovely week ahead.
Kind regards,
The Client Experience Team at National Accident Law
Amazing service and staff
You can definitely tell there’s a very good system in place, very methodical and helpful in every aspect. Everything is explained easily to you and it’s a very straightforward process, personally Haydn handled my case and was very nice and helpful.
17 July 2026
Reply from National Accident Law
Hi there - it's great to hear from you!
Feedback is important to us - thank you so much for taking the time to leave your review.
We're so glad to hear that you have been happy with the service you received from us, so far and will be sure to share your kind comments with Hayden.
Kind regards,
The Client Experience Team at National Accident Law
Being helpful and respectful
Being helpful and respectful, and responsive, Branden was very helpful and professional, thank you for being humanly and understanding,
16 July 2026
Reply from National Accident Law
Good morning,
We really appreciate the time you have taken to write us a review.
Branden will be so happy to see your comments and we've passed them onto him and the manager of the team.
Thanks again, wishing you a lovely weekend.
Kind Regards,
The Client Experience Team at National Accident Law
Excellent
Friendly, helpful staff easy process to follow excellent customer care and service
15 July 2026
Reply from National Accident Law
Hi there,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
I've never had to make a claim before…
I've never had to make a claim before and the thought of it made me anxious. I felt like time was taken to listen to me properly and that everything was explained well. There were a few glitches within the call itself where the line kept breaking up or no sound was coming through but I was called back promptly and they didn't mind going over any information that I may have missed during that time. Hopefully this service and care continues throughout the claim process.
16 July 2026
Reply from National Accident Law
Hello there,
Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so.
It means a lot that you've had such a positive experience with National Accident Law, so far. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion.
Thank you again.
Kind regards,
The Client Experience Team at National Accident Law
Amelia very professional and friendly
Amelia was very friendly professional and supportive. She was very patient whilst we were filling in information on the app. She was very respectful and empathetic to our car accident. 10/10🙂
15 July 2026
Reply from National Accident Law
Hi there,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
Josh was great
15 July 2026
Reply from National Accident Law
Good morning,
We really appreciate the time you have taken to write us a review.
Josh will be so happy to see your comment and we've passed it onto him and the manager of the team.
Thanks again.
Kind Regards,
The Client Experience Team at National Accident Law
Very helpful and polite.
15 July 2026
Reply from National Accident Law
Hi Nicholas,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
Reply from National Accident Law
Good morning,
Thank you for taking the time to leave your positive review - we really appreciate it!
We will be sure to pass your positive comment onto Ruby.
Best wishes,
The Client Experience Team at National Accident Law
Julie was fantastic
Julie was fantastic, explained everything and made sure that I understood what she had told me. Very friendly and would recommend this company
14 July 2026
Reply from National Accident Law
Good morning,
Thank you so much for taking the time to leave your review and share your positive comments with us.
We're thrilled to hear that you have been happy with the service you received from us, so far and will be sure to share your kind comments with Julie.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
Great initial experience
Great initial experience. Nicola was patient and understanding of our situation. Nothing was rushed, and we felt fully supported.
8 July 2026
Reply from National Accident Law
Hi there - it's great to hear from you!
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again.
Kind regards,
The Client Experience Team at National Accident Law
Very good experience and great…
Very good experience and great communication and very helpful and no hassle or stress. Would recommend using and I would use them again if I needed to
14 July 2026
Unprompted review
Reply from National Accident Law
Hello there,
Thanks for sharing such great feedback with us, we appreciate you taking the time out to do so.
It means a lot that you've had such a positive experience with National Accident Law. We're dedicated to providing excellent customer service, and it's great to hear that we hit the mark for you on this occasion.
Unfortunately we have been unable to identify you on our system, in order for us to pass on your kind words to the relevant person please can you email us at resolutionteam@national-accident-law.co.uk.
Thank you again and we hope to hear from you soon.
Kind regards,
The Client Resolution Team at National Accident Law
Amelia was amazing
14 July 2026
Reply from National Accident Law
Good morning,
Thank you for taking the time to leave your positive review - we really appreciate it!
Best wishes,
The Client Experience Team at National Accident Law
Reply from National Accident Law
Hi there,
Thank you so much for taking the time to leave your review and share your positive comments with us. We're delighted to hear that you have been happy with the service you've received from us so far.
Thanks again - we wish you all the best moving forwards.
Kind regards,
The Client Experience Team at National Accident Law
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.