UK National Lottery Reviews 

540
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 455 reviews, most reviewers were let down by their experience overall. Customers frequently found the apps and websites difficult to use and navigate, often describing them as a shambles or useless. Many people are dissatisfied with the revised prize structure, considering the lower prize amounts and overall value for money to be an insult. Some people were dissatisfied with frequent technical issues, including persistent errors, downtime, and problems accessing their accounts. Reviewers also struggled with disorganized layouts, making it hard to check tickets or find information. The 'two chances to win' feature is often seen as a worthless stunt, with many feeling the overall odds of winning anything substantial are very low.

What people talk about most

User experience

Reviewers highlight negative aspects of user experience, with many finding the app infuriating,... See more

Website

Customers had negative experiences with the website, describing it as an unusable mess and a complete... See more

Application

Users describe significant dissatisfaction with the app, frequently citing issues such as constant update... See more

Price

Reviewers express strong dissatisfaction with the price structure, finding the new prize breakdown an insult... See more

Product

People report negative experiences with the product, with many expressing disappointment and stating they... See more

Reviews shaping this summary

Rated 1 out of 5 stars

The prize structure for normal draws are an embarrassment. The highlight for everyone was the “Must Be Won” aspect…. At least if nobody won the big prize, all the other prizes were sufficiently... See more

Rated 1 out of 5 stars

At the risk of sounding crude, the new lottery app is a total load of sh*t! Lots of issues that were never a problem before but my main bugbear is trying to find my tickets to check. Why can't you pu... See more

Rated 1 out of 5 stars

This company seems too enjoy changing the lottery for fun. Today (Tuesday 28/4/26) it's down yet again. Camelot weren't perfect but better than this lot. For goodness sake get a grip and make it goo... See more

Rated 1 out of 5 stars

I think the revised prize is an insult for the lower prizes, £1 for matching 2 numbers when the ticket price is £2. I know they say there are 2 chances of winning but one would have thought keep the p... See more


Company details

  1. Lottery vendor
  2. Gambling Service
  3. Online Casino or Bookmaker

Information provided by various external sources

Check the latest National Lottery results for the most popular games in the UK, including Lotto, Thunderball, EuroMillions and HotPicks draws.


Contact info

1.1

Bad

TrustScore 1 out of 5

540 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.1

All reviews

(540)

461 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Why have they also halved the prize…

Why have they also halved the prize amounts on the hotpicks? Yes, hotpicks works off lotto numbers drawn, but, it's a separate game altogether, and any monies raised by playing hotpicks has never been used to fund main lotto prizes.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic

Absolutely rubbish just about sums up the national lottery app .zero out of ten . Massive room for improvement.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Been in a family group doing the…

Been in a family group doing the lottery and won't be doing it any
More the new payouts are disgusting, never one anything but 30 pounds but 10 pounds for 3 numbers is a insult also the reduced prize money is too.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

Prize money rip off.

The prize money payouts being substantially reduced means I will be reducing my stakes substantially, winning a pound for 2 numbers and a tenner for 3 is nothing short of insulting, don't think this mob will last long.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

Sadly i only noticed when seeing the…

Sadly i only noticed when seeing the results
tonight , when the lottery upped the price to 2 pounds
i reduced the amount of tickets i purchased
ive decided i aint buying another ticket
with collect my pound and say good by.
two draws and reduced mini payouts as made it
a waste of time playing good bye to the lottery.
oh would of given no stars if i could.

17 June 2026
Unprompted review
Rated 1 out of 5 stars

New App and site is a disaster

Awful. Been on holiday abroad and came home and paid for two tickets on the Saturday night draw. Email says I’ve won a prize, great. Claim Prize hit the button. The message now says I’m not in the UK, yet I bought the ticket 24 hrs previously with no issue in the UK where I still am. Advice contact ISP and it may take several weeks to resolve, come on that’s just a scam to keep my cash. Dreadful, this is the last draw I will participate in. You’ve had my cash and don’t want to sort the prize. For goodness sake what a disaster.

16 June 2026
Unprompted review
Rated 1 out of 5 stars

Lottery scam.

I like many others have played the lottery since the start, this new format is a total joke and an insult to peoples intelligence, to say they are doing it to give people more chances of winning is a total insult, all they are doing is trying to make more money for themselves, I would rather keep the old format and can honestly say I will not be playing the lottery in this format again.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

National Lottery has changed for the worse.

I woke up this morning to find an email telling me I had won a small prize. I assumed it was a free lucky dip but nope, it was £1 for 2 numbers. After playing the lottery ever since it started, I will not be playing it again, it's now a total RIPOFF. As others have pointed out, the smaller prizes have been substantially reduced and given the huge odds against winning anything it really isn't worth bothering any more. Corporate greed will lead to huge losses and it will serve them right.

13 June 2026
Unprompted review

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